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Premier Inn Reviews

2.9 Rating 84 Reviews
45 %
of reviewers recommend Premier Inn
2.9
Based on 84 reviews
Customer Service
Avg Email Response Time
-1 hours

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Premier Inn 2 star review on 24th April 2025
Anonymous
Premier Inn 2 star review on 24th April 2025
Anonymous
Premier Inn 1 star review on 11th October 2022
REALLY BAD! TECHNICALLY THEFT
Anonymous
Anonymous  // 01/01/2019
Nothing was too much trouble for the staff
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Posted 7 years ago
Premier inn newbridge Edinburgh, great service, very close to Edinburgh Airport. I left my iPad in the room when I left, and it was returned to me, great staff too.
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Posted 7 years ago
easy to use website. Price was good and the rooms are always comfortable.
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Posted 7 years ago
Staff were extremely helpful. Nothing was too much trouble.
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Posted 7 years ago
I like to review the hotels near my proposed destination before choosing, the online process is easy to follow and gives me all the information I need. Booking online is also easy and confirmation is received by email and to my mobile so no need for paperwork.
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Posted 7 years ago
I like to review the hotels near my proposed destination before choosing, the online process is easy to follow and gives me all the information I need. Booking online is also easy and confirmation is received by email and to my mobile so no need for paperwork.
Helpful Report
Posted 7 years ago
Brilliant service, friendly staff, always accommodating, exceptional shower. Food at the Beefeater really good including breakfast. View over the sea from the bar and the terraces. Best holiday I have had in a very very very long time. Can't wait to come back.
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Posted 7 years ago
Listened to my requirements and needs
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Posted 7 years ago
All of the Premier Inns we have so far stayed at have been very clean and comfortable. Good value and in helpful locations to where we wanted to explore.
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Posted 7 years ago
I stayed at the Premier Inn Birmingham New Street. I new the room was going to be clean and comfy as i had stayed there before. this time round i booked the meal deal and had a two course meal and breakfast which was amazing. but the reason for writing this is the AMAZING FRIENDLY staff - Ross on reception was friendly professional and helpful, he made people feel very welcome and nothing was too much trouble. Rosie in the restaurant was delightful, helpful and funny, it felt like a second home!
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Posted 7 years ago
Easy to find, simple website, great prices, food and incredibly clean too!
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Posted 7 years ago
Asked if we would like a ground floor room when we arrived at the motel, which was great as my husband finds stairs a bit difficult now.
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Posted 7 years ago
Premier Inn is rated 2.9 based on 84 reviews