Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 648 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

Questions

Metrics

1.3

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rose looks a bit battered,took 6 days from dispatch to delivery!!!DPD rubbish,could even get in touch with primrose,tried 3times and waited 25 mins each time and no answer. I wanted it for a sympathy gift, so very dissatisfied how long it took to arrive!!”

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Posted 5 years ago

“VERY POOR SERVICE. I ordered a passion flower that was in stock. Web site said it would take 7-14 days to deliver. After the 14 days i had no message to say the order was delayed. No one answering the phone. Luckily i ordered through PayPal and have cancelled the order, and still no reply.”

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Posted 6 years ago

“I placed an order for pond plants and water snails with Primrose.Arrived quickly. However, some of the snail shells seemed to be empty. Rang and was on the phone 20mins before they answered. I explained the position and was asked for order number which I couldn't find at the moment. She gave the impressions that it was all too much trouble.I said surely she could find my order through my post code.Finally went off and left on phone for another 5 mins.On her return she said she had been told that there should be something in the shell and wait 3 days. I am not convinced as the empty shells were a different colour from the live snails. Didn't care for their attitude.”

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Posted 6 years ago

“Ordered fruit bushes, states 3 to 5 working day delivery on website. Took over a week for despatch and then not delivered for 8 days after that. Plants looking worst for wear and not sure they will survive. Very disappointed.”

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Posted 6 years ago

“Ordered plant with 3-5days delivery, didn't received anything and no replays from costumer service, Avoid!!”

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Posted 6 years ago

“Terrible service order a poly tunnel on Monday paid for next day delivery product did not turn up with 5 days (Friday) contacted them via email and had a auto response stating they will respond within 3 to 4 days so I called them and was on hold for an hour before customer services answered the phone, I was then told they would ship the order and I would receive it on The filling Monday so I cancelled the order Buy from another supplier”

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Posted 6 years ago

“This truly has been the most awful online experience I have ever had. Placed order in good faith and have been chasing it ever since. The website is misleading with stock levels and timescales. Trying to get a refund processed is a challenge. No one will return your calls and an email I sent remains unanswered 2 weeks later. I will never ever use this company again”

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Posted 6 years ago

“This company accepted my order, took money from my credit card, didn’t deliver my order and have not responded to my emails. The order number I have is showing on their system as something completely different to what I ordered! Beware of this company! I am still awaiting a response and a refund 😡”

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Posted 6 years ago

“Wishing well planter pond arrived on time and looks great in our garden would definitely recommend”

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Posted 6 years ago

“Excellent tiered fountain, really impressive and quick delivery.”

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Posted 6 years ago

“The ordering was easy and the plant was packaged very carefully. Delivery was on time too. Good user friendly website. Will be a returning customer and I will recommend to friends too!”

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Posted 6 years ago

“purchased a rambling rose from this company and it was delivered very quickly and well packaged.”

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Posted 6 years ago

“I ordered a garden mirror which arrived broken. Without any reservations Primrose replaced it without any hassle with proof of damage with photos and they did not want the broken mirror returned. Well all I can say is great for customer service. Strongly recommend this company”

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Posted 6 years ago

“brought shade sails from them plus an auger to dig holes for posts and had good response with items arriving quickly.”

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Posted 6 years ago

“Foundthe water wall feature that we had been looking for.”

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Posted 7 years ago

“Prompt delivery item will packed very pleased”

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Posted 7 years ago

“Great water feature with led lights , quick delivery”

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Posted 7 years ago

“Very prompt delivery.”

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Posted 7 years ago

“Quick prompt service, very pleased with purchase.”

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Posted 7 years ago

“Excellent and interesting website - bought some grass edging - excellent product and quick delivery - what more can you ask!?”

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Posted 7 years ago

Primrose is rated 1.3 based on 648 reviews