Primrose Reviews

“ Nothing happened for a week so called again, waited 40min to get through just for them to tell me I need to pay an extra £40 for delivery 😡🤬 why wait two weeks to tell me this. ”

“ delivered in so called safe place but not received. end if story from customer service. delivery 3-5 days which meant l would have been in but took 10 days. won't be buying from them again!! ”

“ Dreadful company. Placed order in February and initially was sent the wrong products. After a couple of weeks managed to have the incorrect items collected but over the coming 4 months and numerous calls and emails, plus lots of being on hold and then finally just being cut off, still was being fobbed off with delivery would be SOON! Never came and in the end had to put in a request with Paypal to get a refund. Will never use again. ”

“ conflicting information about delivery date 2. ”

“ Appaling! I couldn't trace my delivery. I sent 3 messages via their website and I still haven't had an answer to any of them 2 weeks later. My delivery still hasn't arrived (although it was promised within 3-5 working days) either and I don't know when it will arrive because their carrier Yodel is a complete mess. ”

“ Eventually I got into an online chat with Primrose who told me that it had been "Merchandised" ie given to courier 6 days before and they would contact me at end of week to advise delivery date (by which time the plant would have been in transit for at least 10 days . ”

“ more fuel on the fire I'm afraid - ordered and paid for plants - they didnt arrive - no proactive contact and when I emailed regarding non delivery, all I got was a "ticket" number - nothing ever happened1 I wish I'd read the reviews before ordering AVOID AVOID AVOID ”

“ AVOID, AVOID, AVOID I ordered 4 cherry blossom trees for delivery in early June. ”

“ I ordered £300 worth of plants for the first time and according to their courier they delivered the first package to my address yesterday and left it in a secure location despite the fact I was in the entire day and no delivery driver turned up! No calling card was left and no proof of delivery has been obtained. ”

“ Ordered plants 16/5 delivery said mid/late May and still not arrived. ”