QVC UK Reviews

Name: QVC UK
Rating: 2.57

2.6 Rating 173 Reviews

36 %

of reviewers recommend QVC UK

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Metrics

2.6

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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QVC UK 1 star review on 5th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!”

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Posted 5 years ago

“I have shopped with qvc for many years and have always had good service . However , I was appalled at the cost of postage I was expected to pay after I put several items of clothing , all from the same fashion retailer , into my ‘ shopping basket ‘ . I was taking advantage of clearance prices and my bill totalled around £90 but qvc we’re going to add another £20+ to deliver me a few tops .. If I’d ordered from a number of different retailers , I could have better understood these charges but not all from the same fashion brand . Needless to say , I didn’t place the order as the range I chose is available via other outlets where one order requires one postage fee .. Also , the total disregard for unnecessary plastic packaging required to deliver each and every item separately is mind boggling... QVC ... do your bit for the environment and stop ripping people off with extortionate postal fees ..”

Helpful Report

Posted 5 years ago

“I ordered a ladder,( my husband has recently died and I thought it would be handy) but found I had similar already, so rung to cancel straight away, they said it was too late to cancel so I should refuse delivery of the item. I asked my neighbours not to accept a parcel in case I was out. Turns out I was in when they tried to deliver so I refused to accept parcel. I later found they had take first payment and were going to take second payment, I rung and told them I had refused item. QVC said it had been delivered and signed for. I have tried ringing Hermes and you cannot contact them. This is the last thing I will buy from QVC, I have been a really good customer over the years but never again.”

Helpful Report

Posted 5 years ago

“Once QVC have your money they are no longer interested in you as a customer, their customer service/customer care is appalling. I have emailed numerous times, received the odd email requesting further information, once I provide the information I am ignored yet again. I have also provided proof of return, yet no response. Why do you not care about your customers?”

Helpful Report

Posted 5 years ago

“Ordered two 7 piece Decleor gift sets, took over four weeks to arrive, after many phone calls they located the original order, it had been out of stock but they then delayed releasing the order, when they eventually arrived the gift box was flat packed, the seven beauty items where rolled up in a bunch in corrugated brown paper, no nice packaging included or not even a Deceleor leaflet so the recipient of the gift would now what to do with each product, I thought the gifts look cheap with no packaging, who wants to receive a gift box with the items just dumped in the box, nothing in to help you arrange them to add value . I wish I had paid more and gone to a department store at least the staff would have made the effort to showcase the items, I wonder if Decleor know how poorly their products are displayed. I have called QVC they said they would send out a leaflet but nothing has come, I am truly gutted, so near to Christmas and no time to go out and get something else. It is true you only get what you pay for. I will definitely never use QVC again and will make sure I tell friends and my customers how dreadful my experience was with QVC. rubbish complete rubbish”

Helpful Report

Posted 5 years ago

“Wonderful Customer Service from staff who are always helpful, patient and polite. Fantastic bargains too, especially the TSV’s (Today’s Special Value). Where else can you use, wash and wear the products and return them, with a 30 day money back guarantee, should you change your mind?”

Helpful Report

Posted 5 years ago

“Ordered a pair of Alison cork candle holders arrived after 3 delivery attempts of which 1 smashed contacted qvc several times by phone and email no reply to emails offered me refund as goodwill gesture and keep smashed holder It’s not the first time I’ve received items in smashed boxes and qvc couldn’t care less”

Helpful Report

Posted 5 years ago

“Amazing, as always. Item arrived well packed and promptly. Would highly recommend.”

Helpful Report

Posted 5 years ago

“Ordered a gift about 10 days ago and, although in stock it hasn't even been dispatched due to a 'systems error' leaving me without a present for my mother's birthday.”

Helpful Report

Posted 5 years ago

“They advertise as offering easy pay Which is not supposed to be credit checked however they might run credit checks on you but they always say on air that we want you to return anything your unhappy with yet they’ll hold against you one item in a whole year out of 30 orders that you returned that was faulty and they’ll say that you have high returns we’re cancelling you’re easy pay. They’ll also cancel easy pay for other people in your house and even neighbours et.”

Helpful Report

Posted 5 years ago

“order 200£ order nearly moth ago and got delivered nothing, paid nearly 10£ for the delivery and they use the cheapest Hermes service which cost them maybe 2£ to ship - ridiculous! No wonder parcel is probably in drivers family now.... customer service takes weeks to reply, and reply is basic "we send this to relevant department" and no answer. Also no VAT invoice provided with the order. First time used them and 100% this will be the last one!! no phone number where to call as well - website is made with FOQ but no number or live chat available - such a big company acting as a little player...”

Helpful Report

Posted 5 years ago

“I order quite a lot of stuff from This company, jewellery, shoes, clothing, gardening to much to Mention. Very good that you can wear, wash clothing or anything & use for 30 days, return & receive a full refund . Very good customer service, good variety of makes, Moda in Pelle, sketchers, Clarke’s etc.”

Helpful Report

Posted 5 years ago

“scam poor service”

Helpful Report

Posted 5 years ago

“its a scam do not buy”

Helpful Report

Posted 5 years ago

“avoid this seller”

Helpful Report

Posted 5 years ago

“avoid this shop terrible service”

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Posted 5 years ago

“Buy from Amazon as the junk they sell on the TV is just the same cheap stuff you find on there but much more expensive. Sometimes 3x as expensive.”

Helpful Report

Posted 6 years ago

“my order has finally arrived from Thompson & Morgan, what a let down. I open the box and found two pots with two dead twigs.l have since read the reviews this firm,had l done before l would never have placed an order.I would advise you to read them as they are a let down to the good name QVC. l have planted them fingers crossed”

Helpful Report

Posted 6 years ago

“Last night I watched and was astonished at the squabbling between two sisters promoting their wares on the camouflage program. The poor male presenter was talked over/ignored and the sisters were a absolute disgrace.”

Helpful Report

Posted 6 years ago

“Much quicker delivery than stated 5 star”

Helpful Report

Posted 6 years ago

QVC UK is rated 2.6 based on 173 reviews