“Avoid this company at all cost I put an item for sale on fb marketplace was contacted by a woman who wanted to buy item but I had to send recharge.com £46 to cover insurance cost and send her the code to send to dpd then got message saying there was a error with the code I sent and they wanted another £96 which they would reimburse me, dpd would hand over envelope with money in when they collected the item. Then today I got another message they wanted another £300 I immediately contacted my bank and they confirmed scammers are using recharge.com so be aware”
“Avoid this company at ALL costs!! Totally scam. A lady I assume or probs a man approached me on fb marketplace as I was selling an item. Told me me as they are working a lot they couldn’t collect it. So they would arrange for a courier to pick up the said item. I stupidly fell for it I thought it was a bit odd that ME I would have to pay insurance for them to collect the item that I’m selling and the. Give me the cash?? (That was there excuse for the insurance) then kiwi others said .. threatened to get me done by law as I said I’m not sending anymore payments. Then I turned into good cop bad cop then she was like I understand how you feel and kept pestering me then when I suggested just pick it up like a normal person she knew kicked off again I quickly blocked her and reported her profile!! They are very clever but how I fell for it I don’t know it’s anyones guess how they get away with it. Now I gotta wait for the payment to change from pending to gone through so I can dispute the transaction. Please be careful when selling the n fb or any other social media platform”
“Do not have anything to do with this company. I went to sell something on facebook marketplace and the buyer wanted to use a delivery company to pick up the item but had to keep paying for recharge cards for insurance and customs and before they delived they wanted a $1000 fir the safety of their drivers and then when they came to tour house you were expected to pay another $400. pulled the pin after losing some money but cancelled my card to stop them taking anymore money. It was very stressful and the person who was buying the item also thought there was nothing unusual about their actions Luckiky she never got the item first. Please be aware and if anyone suggsts they want operate like that. STOP and say no. I have emailed them and told them I won't be giving them anymore money Even got a nasty letter saying that they would sue me if I didn't pay.”
“It´s a scam. I wanted to put credit on my phone. They charged me the money, sent me the "codes" and the number to call ( in my case 4444) just didn´t work. It´s awful.”
Hi Nuala,
Thank you for reaching out to us.
I sincerely regret to hear about your situation. I would like to point out that Recharge.com is a legitimate business and we take your query very seriously.
I therefore kindly ask that you contact us at the following email address help@cs.recharge.com so that one of our agents can look into this for you and explain what might have happened with your order. Please don't forget to provide your order number when emailing us so that we can identify you and assist you.
Thank you in advance for your understanding and hope to hear from you soon.
Customer Service Advisor
Hi, thank you for reaching out to us.
Sorry to hear that you have not had the experience that we expect you to have with us!
I therefore kindly ask that you contact us at the following email address help@cs.recharge.com so that one of our agents can look into this for you and explain what might have happened with your order. Please don't forget to provide your order number when emailing us so that we can identify you and assist you.
Thank you in advance for your understanding and hope to hear from you soon.
Customer Service Advisor
“Don’t use recharge it’s a scam. I was told to pay insurance for s item. They would add the money to the Purchase. I use PayPal. They keep telling me I had to pay again and to use a visa or mastercard . Total scam lucky PayPal didn’t pay them”
Hi Robert,
Thank you for reaching out to us.
I sincerely regret to hear about your situation. I would like to point out that Recharge.com is a legitimate business and we take your query very seriously.
I therefore kindly ask that you contact us at the following email address help@cs.recharge.com so that one of our agents can look into this for you and explain what might have happened with your order. Please don't forget to provide your order number when emailing us so that we can identify you and assist you.
Thank you in advance for your understanding and hope to hear from you soon.
Recharge CS
“I wish I could give zero star, took my money and got an email that it they are experiencing technical issues, I followed up after a day I got a response that might you will usually get when you are receiving your code except there is no code there, so I did follow up again and never heared from them again. It is fraud and scam”
“I was asked to pay the shipping insurance Service UPS Expresse by purchaser who’s depositing the amount of she purchased plus the cost of insurance but I need to pay upfront through recharge.com in Euro & converted to NZD with two transactions. Later discovered I was scammed as I was asked further to pay 300 pounds !!!”
“Made me to buy coupon and once i sent the coupon code and they got the money they told me the code os not validated and made me to buy another coupon and the same happened. 100% scam”
“It has been more than 24 hours, I have to received the top up. I contacted the customer care and it has been 8 hours, no reply - only a holding reply as someone will contact me shortly. I do not know how this company serves its customers??”
“Scam!!!! It told me my card was declined, but after seeing all these comments I called my bank. Well, recharge.com billed me, I received no payment credit on my phone, but they charged my card and deducted from my bank account”
“This company is a total fraud. They will not send you the codes or products for several days despite the payments and when u wanna cancel the order and ask for refund they will simply say that its our policy not to make any refunds. They are running scams. TOTAL SCAM! There are several websites which sell the cards and credits. Buy whatever u want elsewhere. Customer care has one answer to every " sorry we cannot help u".”
“WARNING!! Totally scammed me and waste 3 hours of my time with my cell provider. 3 days to reply, I’m sure there’s a reason for that too… Transaction canceled through my CC company! Social media hurricane in affect for this joke of a company..”
