River Island Reviews

Name: River Island
Rating: 3.22

3.2 Rating 439 Reviews

55 %

of reviewers recommend River Island

Company Reviews

Questions

Metrics

3.2

Based on 439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased my items, they texted me to say when they arrived in store, so I went along and collected items, without any problems.”

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Posted 7 years ago

“Very happy thank you”

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Posted 7 years ago

“Very happy thank you”

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Posted 7 years ago

“Lovely clothes n excellent service in store and online”

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Posted 7 years ago

“Bought a kids stuffed and was very cheap coz they have discounted the prices and staff were very helpful too”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Really pleased with the items I brought but it's the staffs attitude that stood out. Couldn't do enough to help even down to items that would have to be ordered to the store.”

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Posted 7 years ago

“My husband was in desparate need of a coat. Tried one on in River Island st The Fort Erdington, looked at other shops went back to River Island and they had closed letting all staff leave but a very kind lady allowed us to buy coat. Very impressed plus the coat ended up reduced so even more impressed.”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“I found a handbag and purse for my GF's birthday. Very good, friendly service. Always new products coming in, keeping up with the latest fasion.”

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Posted 7 years ago

“Fast and excellent service”

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Posted 7 years ago

“Very fast delivery to Iceland”

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Posted 7 years ago

“Was helped to find a coat, shop looked amazing”

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Posted 7 years ago

“Clothes good quality arrived on time.”

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Posted 7 years ago

“Have ordered online several times. Never had any issues. Smooth, efficient and fast service. Quality always amazing and great prices. Highly recommend to anyone.”

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Posted 7 years ago

“I have never wrote a review before even though I often say I will ( I always tuck the receipt away and never get round to it) but over the last 2 weeks I have Xmas shopped at your Gateshead Metro Store and the level of customer service has been exceptional! From the staff on the sales floor, the staff on changing rooms, the manager ( sorry I never took his name but he has worked there approximately 7 years) and above all Hannah the lovely young lady on tills who has gone way beyond all expectations (even going so far as modelling clothes I was buying for my daughters for me, thank you, it really helped ). Nothing was ever a problem. I was so impressed with the service that I even found myself telling staff in other shops about the service I've received in your store. So there you go my first review and well and truly desverd Gateshead Metro Centre 😀”

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Posted 7 years ago

“Brill service ordered paid & delivered. No problem & arrived within 3 days.”

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Posted 7 years ago

“Ordered a dress and jumper from the sale any they were both great, kept both.”

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Posted 7 years ago

“The order was exactly as I hoped”

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Posted 7 years ago

River Island is rated 3.2 based on 439 reviews