River Island Reviews

Name: River Island
Rating: 3.22

3.2 Rating 439 Reviews

55 %

of reviewers recommend River Island

Company Reviews

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Metrics

3.2

Based on 439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you River Island!!! I have been looking for my car fob for days. Thinking it had been put in the bin with all the Christmas wrapping, lost for ever. Today I received a package from you. To my utter shock my key fob inside! Still in disbelief how this managed to find its way to you. I can not thank you enough for sending this back to me. Truly is above and beyond! What an amazing customer service team you have!! Made one person very happy to be reunited with what would have been a costly replacement!”

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Posted 6 years ago

“Great choice of clothes at reasonable prices”

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Posted 6 years ago

“Great shop, plenty of choice of clothing and accessories. Good value for money.”

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Posted 6 years ago

“easy to order brilliant service”

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Posted 6 years ago

“Delivered on time,no problems.”

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Posted 6 years ago

“Excellent service can recommend these to anyone fast and efficient service”

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Posted 6 years ago

“Staff we’re very friendly, couldn’t find my size so they helped to check the stock out the back. Very helpful”

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Posted 6 years ago

“Quick delivery better section online”

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Posted 6 years ago

“Easy to use site,”

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Posted 6 years ago

“Fantastic service. Quick delivery to store and super friendly staff.”

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Posted 6 years ago

“The lady with the blonde hair, in the upstairs shoe area, was approachable friendly and helpful in the Saint Helens store.”

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Posted 6 years ago

“Excellent website and returns”

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Posted 6 years ago

“very fashionable clothes and so much to choose from. Always in style when I shop here.”

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Posted 6 years ago

“Rather buy online than in-store . As they're more intrested in talking to other members of staff or people they know .so wouldn't go back into the store Glasgow fort waited to long.”

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Posted 6 years ago

“Great website lots of sale and offers and always new stock to check. One of my favourites”

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Posted 6 years ago

“Great service as always. Being able to order something from online and pick up your nearest store is great. Website is easy to use too.”

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Posted 6 years ago

“Some great bargains yet again from the online sale who doesn't love a bargain 10/10”

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Posted 6 years ago

“Good service items of good quality and value”

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Posted 6 years ago

“My fav store and great delivery time! Everyone always comments on my outfits”

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Posted 6 years ago

“Lovely clothes fitted nice”

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Posted 6 years ago

River Island is rated 3.2 based on 439 reviews