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River Island Reviews

3.3 Rating 434 Reviews
56 %
of reviewers recommend River Island
3.3
Based on 434 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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River Island 1 star review on 19th November 2024
Patrice
River Island 1 star review on 15th April 2024
Skylar
River Island 1 star review on 2nd February 2024
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 1st November 2023
Anonymous
River Island 1 star review on 21st May 2023
Eleonora Morariu
River Island 5 star review on 31st October 2022
Dave Johnson
17
Anonymous
Anonymous  // 01/01/2019
Worst experience buying online. I order some special maternity clothe for me was waiting for it 4 days. In the morning they send to email saying that parcel all good will be with me today after 15 h text message canceling my parcel because it was damaged on the way. I was waiting for this clothe for special purpose and now all that saying that money will be back in 10 working days. Terrible customer service never again
Helpful Report
Posted 1 year ago
Sorry but these prices our just to get you to order the goods that never turn up, I ordered a suit keeps saying the goods have been delivered that I was not in ,I have stayed in waiting and again asking me to redeliver paid the postage because had to for the second deliver still never came , no contact number ! Only number was costing £6 for phone charge
Helpful Report
Posted 1 year ago
Ordered items on15th may items due by 19th may Now today 22nd items still not recieved store staff as much as useless may as well be self service there as for customer service complete and utter joke no help what’s so ever we can only offer refund what’s the point of customer service if they don’t help if that was next or Amazon they would reorder it for you
Helpful Report
Posted 1 year ago
I have ordered something and paid for next day delivery, I was expecting to get my delivery next day not 3rd or 4rd day otherwise I would waith for free delivery in 5 days !then I received amail that my order is gone come estimated in 4 days since I place the order completely cheating just to take you’re money and I was call the customer service to tell them I expect my order to come next day that’s what says on websites then hi said wait till 3rd day wtf I’ve paid for next day delivery cheaters be aware wend u place you’re order next day delivery it wouldn’t come !
River Island 1 star review on 21st May 2023
Helpful Report
Posted 1 year ago
Said they will email the reseipt but didn't I wanted to return some clothes so I couldn't
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Posted 1 year ago
I order 3 items from River Island and paid express shipping for a wedding I was attending in 3 weeks. I received the items when I returned home from the wedding. Although I do have to say that the clothing was great quality and nicely priced. I was irritated I didn't have it for the wedding. I kept 2 items and returned 1. I have not received my refund yet but they did confirm they were processing it. Over all I think if you are not in a hurry then they are worth it.
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Posted 1 year ago
I would like to thank a new employee who treat me with kindness when my credit card did not work . Her name is mollie at the white rose centre shop . Many thanks .Regards Julie sutton .
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Posted 1 year ago
Zero customer service, have returned an order 45 days ago, still no refund given, have contacted customer services 4 times and they keep saying they will process the refund. Like, is this a joke?
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Posted 1 year ago
I did pay 6£ for them to bring my parcel ok the next day. They didn’t brought it on the day that it supposed to be delivered plus they didn’t gave me the option to re-delivery they brought that to the store to me to collect it. Very disappointed with this shop I will not recommend it to anyone.
Helpful Report
Posted 1 year ago
Awful customer service, incompetent store staff and disinterested online staff.
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Posted 1 year ago
Not like it used to be not helpful no customer service and they take it on mangers description to authorise faulty goods even with a valid 28 days receipt So BE CAREFUL FALSE. information on RECEIPT EXTREMELY EXPENSIVE TOO BUT YOU DONT GET YOUR RIGHTS LIKE ELSEWHERE SO AVOID ANY RIVER ISLAND
Helpful Report
Posted 1 year ago
I saw a huge yellow sign written : SALE everything is £10 or under (t&c apply some items exclusive) I went in the store there was not a single item £ 10 or less maybe the socks🥱🥱🥱. This company deserve to be sue for misleading marketing
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Posted 1 year ago
Very helpful staff at MERTHYR Tydfil store couldn't do enough forme thank yo once again keep up the good work.
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Posted 1 year ago
Last Sunday 8th January my friend and I went to River Island Altrincham Cheshire to look around . Ifound this beautiful coat and couldn t resist. I took to pay for it and is when I was served by Floor Manager OLAIDE . What a fantastic person so polite and lovely smile and so so helpful . What a pleasure to go in a shop ans find such a fantastic person. You have done a very good choice to chose her as a Manager . And by the way my coat as been a success admired by everybody . Absolutely beautiful coat looks very very expensive . Keep choosing such good staff MARIA DE SOUSA-CUNNINGHAM
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Posted 1 year ago
I went into River Island Mayflower Basildon, to buy some items for my Son who just got his 1st Job, a very polite young lady helped us pick some really nice clothes, casual but really smart, so I like to say a big Thankyou to Brodia as the company complimented him on how nice he looked on his 1st day at work.
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Posted 1 year ago
River Island has terrible customer service! Don’t order from them it’s not worth it. Going back and forth for over a month to get a refund for an item they never sent.
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Posted 1 year ago
I ordered two clothing items for my 6-month-old girl, only one item arrived out of the two, the second item was a dress that my daughter had to wear for her first Christmas. It never arrived, I wrote to the people at River Island and they told me flatly that they see the order as delivered and that's it. Of course, I paid for both products, but I received an incomplete package. I do not recommend River Island, extremely unserious!
Helpful Report
Posted 1 year ago
This website is so irresponsible with their customer service. I ordered something 3 weeks ago and it’s been sitting in a different state for 2 weeks!!! They don’t answer their phones or emails!!! Think twice before wasting your money.
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Posted 1 year ago
I placed an order on the 24th November. Which did not arrive and I was told it had been lost and it would be refunded and I would have to reorder the items. This was after 2 weeks of waiting. Which I did and they were supposed to be delivered but they did not arrive again. So I phoned again to be told it had been despatched and they would check with the carrier. I then received an email telling me my items had been returned and a refund raised. With no explanation, I needed the items for a birthday present and I ordered them a month in advance. M&S lost my parcel too, but they had my parcel reordered and delivered to me the next day. River Island need to up there game. It has put me off ordering from River Island again.
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Posted 1 year ago
I was shopping in the Denton store, A Sales Assistant called Debbie was so Friendly and polite, she helped with all of my queries, i left the store very happy and satisfied with my purchase. Will be shopping in the Denton store again.
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Posted 1 year ago
River Island is rated 3.3 based on 434 reviews