River Island Reviews

Name: River Island
Rating: 3.22

3.2 Rating 439 Reviews

55 %

of reviewers recommend River Island

Company Reviews

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Metrics

3.2

Based on 439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service great quality clothing love their shoes so nice to wear out and comfortable .Excellent for online delivery clothing has got better great website to order from fast delivery Better than other high street stores.”

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Posted 3 years ago

“Excellent service and was served by a lovely young lady called Amna at the Meadowhall store. The second time this young lady has served me ,very pleasant and helpful. Thankyou Amna I shall be back Love my clothes I’ve bought my favourite shop.”

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Posted 3 years ago

“Fast effective delivery good value for money”

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Posted 3 years ago

“Excellent quality clothes . Consistent sizing. Nice fashionable designs. Reasonable prices.”

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Posted 3 years ago

“Melisha in Birmingham bullring went above and beyond to help find a pair of trousers for me and my friend in a certain size. A very diligent, caring member of staff , thank you for your time”

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Posted 3 years ago

“Good overall range love the kids section”

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Posted 3 years ago

“Ordered items online excellent service lovely clothing even their shoes are so comfortable love their clothing excellent quality had my ordered delivered in a day .Would highly recommend River Island for their great clothing and shoes”

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Posted 4 years ago

“Easy to order & fast delivery”

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Posted 4 years ago

“Love these ❤️❤️❤️❤️❤️😘”

River Island 5 star review on 6th August 2020

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Posted 4 years ago

“Very easy shopping online with them. One word there brilliant”

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Posted 4 years ago

“Their tracking for returns are very good.. Much better than so many rival companies”

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Posted 4 years ago

“Excellent quality”

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Posted 4 years ago

“I was in River Island in the Metro Centre and the customer service was overall outstanding! From the moment I walked through the door to when I left the staff made me feel very welcome.”

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Posted 4 years ago

“Have ordered for a treat for my granddaughters during lockdown keeping them happy and entertained.”

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Posted 4 years ago

“Absolutely amazing service!!! Also the quality is absolutely beautiful!!”

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Posted 5 years ago

“The bracknell store staff are always friendly and so very helpfull I love shopping there”

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Posted 5 years ago

“Always love the amazing selection 💕 my go to shop 💕molly jeans💕”

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Posted 5 years ago

“Products are of a great quality quick delivery.”

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Posted 5 years ago

“Pleased with my winter coat very good quality.”

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Posted 5 years ago

“Very easy and quick to order online”

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Posted 5 years ago

River Island is rated 3.2 based on 439 reviews