River Island Reviews

“ They state on their website that returns cost $15 dollars and you start a return by going through the returns portal on their website. ”

“ Unlike other brands, returns are not free or at a fair price. ”

“ This company is absolute garbage. Do not order here. They will screw you over on returns and will be completely remorseless about it. ”

“ I tried to exchange 2 T-shirts at the White rose centre today that were Christmas presents, to be told they would do noting to help me as it's past 14 days since they were purchased in December. I didn't want refunds, only an exchange. I've been online to read their Christmas returns policy which says I have until 14th of January. However the manager refused to help. TERRIBLE custom service! ”

“ I'd give -10 if I could. On-line returns policy is appalling. Customer services are ineffective and rude. The company is robing it's loyal customers. Companies like this do not deserve to carry on trading. Hurry up and go bust. You thieves!! ”

“ I keep on getting referred to River Islands own returns page, which seems to be even worse than the customer service. ”

“ I totally understand your returns policy but feel that you have taken nothing into consideration about COVID. ”

“ I brought a top for a freind within the Christmas extended returns period, it didn’t fit and I went in to exchange it (st Helens store) to be told by a very rude member of the team that I needed to have asked for a gift receipt to be within policy, there was no management in (eg manager or assistant manager) just an equally as rude team leader or whatever they are named. ”

“ Tried to return it and it was 2 days out of the 28 day returns policy window and they refused to swap it for the correct fitting. ”

“ I have been waiting for ages to get confirmation about the returns. ”