River Island Reviews

Name: River Island
Rating: 3.22

3.2 Rating 439 Reviews

55 %

of reviewers recommend River Island

Company Reviews

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Metrics

3.2

Based on 439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order 3 items from River Island and paid express shipping for a wedding I was attending in 3 weeks. I received the items when I returned home from the wedding. Although I do have to say that the clothing was great quality and nicely priced. I was irritated I didn't have it for the wedding. I kept 2 items and returned 1. I have not received my refund yet but they did confirm they were processing it. Over all I think if you are not in a hurry then they are worth it.”

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Posted 1 year ago

“I not happy with river island as I am regular customer went in there a week ago in ipswich and as a NHS worker used my blue light card only to be told can't use card if you don't give your email address WHAT ??? Why should i have to give my email out .Thanks river island for your support to NHS”

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Posted 3 years ago

“Like River Island style of clothing but the quality on the stitching on blouses is really poor. Out of 5 tops the stitching has come away on 3 I've returned 1, stitched the other 2 & not worn 2 of the 5 that aren't damaged so far, the loose stitching noticed after washing on 2 out of 3 of the tops, shouldn't have to repair new clothing. Not exactly cheap clothing.”

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Posted 3 years ago

“I normally like River Island's summer ranges and usually get quite a few tops and jeans from here...could be a bit better laid out for pushchairs and people with kids though. Otherwise the range is OK.”

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Posted 5 years ago

“Love riverisland . Its good quality. Although i do think some of their stuff is a little over priced especially their handbags”

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Posted 6 years ago

“When I went into the store after making a purchase and the assistant made an error. The staff came across as very rude even though they made a transaction error.”

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Posted 6 years ago

“I love river island it’s one of my favourite shops but I do think for someone who is a loyal customer I shop in there every couple of weeks with it being online or in store, you don’t get any benefits never get a discount code to use the next time you shop or free delivery which is disappointing as I’m constantly receiving emails with discount codes from other stores”

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Posted 7 years ago

“Decent prices, decent quality stuff.”

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Posted 7 years ago

“Very happy wit my purchase”

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Posted 7 years ago

“Nice service”

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Posted 7 years ago

“Decent service but it would be great if the staff learn how to smile”

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Posted 7 years ago

River Island is rated 3.2 based on 439 reviews