“I recently purchased a poly tunnel from Robert Dyas, and I am extremely disappointed with the product and the customer service. Upon setting it up, I noticed the fabric was very thin and poor quality, the structure was made of plastic poles and not metal making it essentially unusable. The quality was far below what I expected, and it was clear that it had not been properly checked before being sold. The structure has been standing for two weeks with fairly stable weather and multiple holes have been found in the material of the poly tunnel across the seams.
I reached out to customer service, hoping for a solution, but they only offered me a 10% refund, which is completely unacceptable given the condition of the product and the minimal use this structure was promised to provide us upon purchase.
The lack of responsiveness and support from the team has left me frustrated and dissatisfied with my experience.
Overall, this has been a huge letdown, and I will not be shopping at Robert Dyas again. I would not recommend their products to anyone based on this experience.”
“My Carved Mango Wood Corner Bookcase is really very pretty except that the knob/handle is totally useless as it is comes off as soon as you pull it to open the door. The door is held by a magnet, therefore the handle needs to be strong enough. There is also some substantial damage to the bottom part even though the unit was very well wrapped and packed. I am attaching some photos. Please note that I do not want a replacement as I don’t want to have to unpack another unit again!”
“I’m extremely disappointed with my experience ordering from Robert Dyas. I purchased and paid for a wardrobe on 02/02/25, expecting a normal delivery process. Instead, I was left waiting for over two weeks without any updates, only to receive an email on 17/02/25 informing me that the wardrobe was actually out of stock and that I would be getting a refund.
Not only was it frustrating to wait that long for such basic information, but I then had to wait even longer for the refund to process before I could purchase an alternative wardrobe elsewhere. This lack of communication and efficiency caused unnecessary inconvenience.”
“Something of a nightmare with Robert Dyas. Purchased two bathroom items and not only did they send the wrong items but then they totally messed up the refund. Further it turns our they never had one of the items in the first place. Never again.”
“A product I bought has starred to rust after a month and the company is refusing to take any responsibility for compensation or partial refund.
Terrible attitude and unacceptable customer service. Don't ever use them, extremely dissatisfied and still haven't resolved the issue despite many messages, disgusting.”
“I ordered GTec sweeper. The order was placed delivered within 24 hours. One wheel was broken off. I reported this to customer services to someone l could hardly understand with a screaming child/children in background it was really difficult. I have just received a message from someone l could hardly understand saying it would take 12 days to resolve. So how come delivered so quickly and damaged you have my money and takes almost 2 weeks to resolve. Doubt if l shall ever deal with you after this is resolved”
“Hello …
Was in The Putney Branch yesterday and saw how polite / helpful and considerate the Staff were towards two separate elderly Ladies who needed help and assistance. Very refreshing.”
“My husband ordered a chair from Robert Dyas last week which was delivered. He put the chair together but has found that the back would go into recliner mode without even sitting on it. He had to keep pulling the back up into a comfortable position in order to sit and read etc. He decided that he could not live with the chair like it was and took it apart and repacked back into the delivery box. He contacted Robert Dyas who have been most unhelpful asking for video of the chair which as my husband says is not possible due to it being packed up and also the chair would not been seen to be a problem if he was not sitting in it. He really has been trying to keep calm and explain nicely to whoever he spoke to, but they seem to be sticking by their terms and conditions not bothering that there is a problem with the chair or accepting the customer might be right. He was diagnosed with a serious health condition last week from which he will not recover and really was looking forward to a nice comfortable chair, but has been left totally bereft because Robert Dyas are not listening, nor do they want to help him.”
“Bought a £150 odd dressing table for wife for Christmas present, obviously didn't open until after Christmas. Scratched, indentations see pictures
Robert Dyas wouldn't take it back saying gone past 30days. and offered £15 for inconvenience. Terrible , do not buy from here”
“Would not recommend this company- ordered a gift for family in Black Friday deals - when opened on Xmas day it was so damaged it would be dangerous to use. As we are 3 days over the return policy they are refusing to provide us with an exchange. Dreadful customer service. They don’t even deserve 1 star.”
“Placed my order because it said 3-5 days delivery.
10 days later, still waiting.
Had an email from yodel yesterday saying it was out for delivery.
Didn’t receive it & is still showing it’s out for delivery yesterday.
Called up to query. Shocking customer service. Not interested in addressing why they have misleading delivery info on their website.
Was told I’d receive a call back regarding my complaint & nothing.
My advice if it looks cheap it’s because the service is terrible & you wont receive your item.
Staff must be on minimum wage as they have ZERO customer service skills.
Pay a bit more & order from a reputable company.
Wish I’d checked reviews before ordering”
“Was buying item online, iAddis 3 arm drying pod in basket, went to pay put your code in and then it said this request quantity is not available. I phoned customer service and the woman said when she goes on it it says sold out. Funny I have 1 in basket. But just maybe. It don't count”
“Robert Dyas were doing a 3 for 2 mix and match on wrapping paper online. I bought 6, so technically not only should I have got the deal once, but twice. I paid full price for all 6. When I phoned customer service, they told me that I did not get the deal because I didn't buy 3, I bought 6....so because I bought more than in the deal, I wasn't entitled to it, not twice, not even once. That is definitely not how 3 for 2 mix and match works. I think Robert Dyas is on drugs.”
“I was looking at Christmas trees to order for our new home. I was foolishly looking over Black Friday weekend, and needed the tree for a family gathering the following week. I was prepared to pick the item up in store, but saw Named Day Delivery was offered. I purchased this expecting the package may be expedited to arrive on the day requested (three business days after ordering).
The package is now two days late and according to Yodel, hasn’t even left Robert Dyas warehouse yet. Again, I completely appreciate Black Friday weekend was going to be busy, but nowhere on the site did it warn of potential delays when paying extra for this shipping. Many other sites removed express shipping as an option, or caveat that delays were likely.
Customer support offered to refund me the postage and said “of course we expect Black Friday to be very busy, and the named day was unlikely to be achieved”…so why offer it?!
Again I appreciate it’s a busy period, and am patiently waiting for many other packages that were ordered long before this, but they weren’t advertised as arriving on a specified day. Generally I have good experiences with Robert Dyas in store, but this experience has put me off using them in the future. I will buy another tree from another retailer and attempt to return this one.”
“My wife’s order was delayed and she contacted the company, she was told issue at yodel depot so waited for them to fix it, then she received an email to say that they were refunding the order as it was pick up in store only? This was not advertised when ordered what a waste of time now having to wait 5-7 days for refund.”
