“Appalling customer service from this company, I ordered a Samsung terrace tv which was supposed to come with a free terrace sound bar,the tv arrived on time but without the sound bar, despite numerous phone calls and emails to the customer services department, still no sound bar or any news of why I have not received it with the tv. I have now been told they have no idea if I will receive a sound bar at all, and definitely won’t be reimbursing me for a sound bar (£999).looks like legal action will need to be taken to hold Robert Dyas to account. Bad company and bad customer service.”
“Purchased a kitchen bin it is not like you portray it on your online shopping, the bin looks poor quality, ugly and looks more sturdy on your website. To return it and delivery charges is £12.00. I will NOT be shopping at Robert Dyas again”
“I bought some jam jars which are perfect for my jam.
Excellent customer service at the Loughton branch, showed me where to find them.
A store worth visiting as it has a wide range of products.”
“Called r dyas. Asked them if they had mini oven they checked. Told them I would be there in 20mins they got it down for me. The staff were very polite and courteous. This product was for my client as I'm a support worker. We get most of our things from here. Well done to all staff who helped me. Will be back once again.”
“On the 30th of May I ordered a garden store online as it stated delivery would be the 10th of June, once paid for I then received an email stating that delivery would be 13th of June. This was no good as I would have returned to work by this point, so I immediately requested to cancel the order. I didn't receive a response for this request until the 4th of June, I then received delivery on the 6th. From this point on there was no response (other than automated) to my emails until I called on the 17th of June to arrange collection and a refund, only to be told there would be a £30 collection charge. This charge was eventually waved and a date agreed of the 24th of June for the item to be collected, it is now the day in question and I have received no contact from the couriers. I have spoken to the customer service team who have advised me that the courier has not responded to their request and probably will not be collecting the item today, basically its not their problem. Don't you think it would be best to not give a date and leave that to be arranged by the couriers if it is not guaranteed, or at least make the customer aware? At this point I am now at a loss of £364.99 for the product, a days wages as I am self employed and no doubt will have to take another day off for when the item is eventually collected. It's safe to say I will NEVER be purchasing anything from Robert Dyas again and will make sure that my friends and family do the same.”
“I ordered a product made of glass, part of which was damaged. Within 2 working days of me informing them, a replacement arrived before midday !
How is that for service. Very refreshing when you hear people complain all the time. I think good service should be highlighted.😀”
“The young man was so helpful in finding me the product I wanted and then sorting out another querry I had. This was so nice as I do not shop in St Ablans usually as I live near Stevenage. It was just a joy to find a person really interested in what you are are asking. Well done to that store.”
“Regarding my purchase of a Bosch lawnmower today - James Kennedy in the East Sheen shop would have had to order the Bosch Lawnmower from the warehouse thus involving delays and knowing I needed a lawnmower urgently - Jubilee Party - he contacted his son Joseph Kennedy who works at the Richmond shop. Joseph carried the lawnmower ALL the way from Richmond to Sheen so that I could park easily and pick it up from Sheen 2 hours later.
I have always loved Robert Dyas but this service was the best I have ever encountered in any shop anywhere in the world.
All my family and friends are impressed too. But it’s how James thought outside the box that is also important, contacting his son in Richmond knowing Sheen has a safe large car park which he knew I’d prefer to Richmond. Great team work everyone.
Thank you everyone.”
“Receved a lovely wellcome from a very hellpfull lady. I was in the Eastgrinsted shop. Very friendly and hellpfull. Will recomend to friends and family.”
“Beldray stick vac, really pleased bought for my caravan . The suction is marvellous for the size of the hoover . The staff were very helpful as wanted to know the power of the hoover which is 600watt . Well worth what was paid .”
“Received a warm welcome and friendly service at our local store in Bournemouth. I love this shop, there is so much to look at and good value for money.”
“Ordered 2 gates on line, did not turn up on day they stated, no communication. Had taken a day’s annual leave to be at home, Turned up unexpectedly next day when I wasn’t there to check condition. Don’t resemble photo on web site; mine are scratched and will need sanding down and treating as they look shoddy.”
“Hi ordered dog stroller for my dog as he has injured his leg arrived to large to go through my standard front door. On web site states free returns by post or store not true I have been charged for return .”
“Went into the BANBURY store this morning, 3 woman at the counter, one shouting at the top of her voice showing others private gossip on Facebook continually stating vile comments and working herself up into a temper, others agreeing and looking at her phone with her, including while I was being served. Could be heard all over the store, couldn’t care less about the customers. One poor chap working diligently on the shop floor, trying to ignore the others 😱 shocking behaviour from those at the counter.”
“Very disappointed.
Purchased a garden suite, it said IN STOCK so I paid for it, had delivery date from. Courier, gave my old furniture away to then be told. Out of stock sorry we are sending refund.
Not good as wife had day off for delivery. Not even, would you care to choose alternative. Very unhappy as now no garden furniture..”
