“Absolutely useless.
The item was received broken.
Had to wait a week for a return pickup.
Another week has gone by with no acknowledgement of my return and no sign of my refund.
Do not use these people.
Customer service is appalling.”
“Do not order from Robert Dyad online. Awful service when you need a refund. Ordered a shed on their website. They get them from a different supplier. These sheds are terrible (forest garden products) Robert Dyas then wash their hands with you saying it’s not their sheds. Be very careful. Would give zero if I could .”
“Had a garden bar and it's Fabulouse. Also Andy the delivery man was so good. Hope he gets a thank you for being so good. It was a Mercia garden product.”
“If I could give these guys zero I would. For a month I've been waiting for my refund or exchange to no avail. I've sent endless emails and spent hours on the phone multiple times. Promises to sort out the issue. Still waiting. The product I have is a faulty gate from rowlinson. Very bad service my issue is not sorted after a month of trying.”
“Terrible customer service. Ordered an item for delivery on a specific day. It didn't arrive. Was scheduled again for the following day. Didn't arrive. Customer service just said there's nothing they can do. Said it might turn up. Shop elsewhere”
“Diabolical customer service who don't seem to know what they are doing and extremely rude! I bought a bed and didn't even open it and arrange a collection to return yesterday which I was told would be £50 which then after questioning told it would be free, I waited in all day and no one turned up for it ans no response to any emails asking what was happening. I then spoke to customer service who could not tell me why it wasn't collected and they then they said they could do 12th, as soon as I put the phone down I rang back up immediately as I realised I had training at work and could they change it and they rudely said no and that this was my fault and the original date shouldn't have been cancelled which I didn't. They said they would book for the day after but they might not turn up as the previous 2 were cancelled?!
I've never had such bad customer service and hope they turn up on the requested day as they couldn't tell me would would happen if they don't. 🤔”
“Item faulty on receipt. Utter rubbish customer service, if you manage to get a response! It will be a month next week and eventually they have arranged for collection today which surprisingly has not been collected by Yodel.
They won’t refund until they get it back which could be 3-5 days from collection and then a further 3-5 working days for refund.”
“Didn't get the goods, which were lost by the courier (Yodel), yet Robert Dyas would not refund me the cost of delivery ... when I had requested a refund due to non delivery. Some very warped logic at work here. Not worth the risk of shopping online with Robert Dyas.”
“Am at my wits end with this company, trying to get a faulty fridge freezer returned,it's taking up space in my spare room as I had to purchase another one as I can't do without a fridge ,I'm only on a pension so this isn't ideal , nobody seems to know what they are doing, APPALLING.
Appalling company,I am at my wits end trying to get a faulty fridge freezer returned,it is taking up space in my spare room as I had to get another one from elsewhere, they have no idea what they are doing,the customer care is a joke,at 85 I could well do without the stress this causing ,I even wrote to the CEO but had no response”
“My flat pack order of a white wooden computer monitor stand arrived with several missing fixing components and two non-painted vertical faces on two of the wooden components.
Robert Dyas offered me a 10% discount to accept the faulty goods, which i declined, and are now taking an undue amount of time in resolving the issue blaming their supplier. The first and last time I use them?”
“Our outsunny garden shed was or is rubbish as soon as it rains all the joints allow rain water in , had to purchase a canvas to cover roof and 3 sides, paint doors with special wood paint and then water seal them, do not purchase this type of shed ,”
“Order picnic bench for birthdat party.
allow 7 days to delivere, agreed delivery date, my wife waited at home all day! as Roberty Dyers no control of deliverty times as all contracted out! appallinglly no UK call centre, call centre based in South Africa, after 58 minute wait on phone, informed delivery will be after bank holiday, (although Robert Dyers confirmed delivery 24/05/24 by e mail)
Do not buy from this company -, very misleading, no one in uk to speak to!
Really let our birythday party down, as disposed off old picnic table !
Had no option but to cancel order!!”
“Wi never buy off this dysfunctional company again can get through to them on line or phone do not waste your time or money .Still not received my order complete waste of time should be reported to trading Standards .if I could give minus star I would”
“So far everything!
Wrong item delivered in enormous box which is now blocking our exit. Phoned customer services within 20 minutes of receipt - obviously overseas call centre. I was asked to send pictures and all details, this was forwarded within 10 minutes. No response until I rang again 3 days later and was told they would now send details to the supplier - this would be a joke if it wasn't so serious with an enormous box impeding the exit. I have never been so appalled by a company as I am with Robert Dyas. I chose the company because I thought it was a well established British company which could be trusted - how wrong of me!!
The person in the call centre recently was helpful, but clearly not in a position to expediate solutions to mistakes made by Robert Dyas and their associates.”
“Had two lamps delivered, one was missing a part, rang customer service, they said they would get back to me the same day or following morning, failed to do that, now emailed, received an auto response only
Big mistake ordering with them, should have ordered the same lamp from NEXT who have proved to offer a great service”
“Absolutely terrible experience with this business and customer service team. Received a faulty product (pram) and despite many attempts to change it or get a refund, customer services appeared to make the process as hard as possible and were terrible in their communication. Please do not buy a product from this site unless you can physically go into a store for customer service. TERRIBLE”
“Great quality two seater bench and coffee table to match. Very good price and quick delivery. Easy to put together and look forward to trying it when the fog allows us to share it”
“i order a chair from you on the 24/4/24 and i was told i will get it on the 3/5/24 i got a email on 26/4/24 saying my order as been dispatched and it will be with you in the next few days i email you today to find out about my order and i was told it as not been dispatched and i will not get till next week i have cancelled my order and i will not use you again very very poor service”
