“I bought a Wooden Nativity Scene.
Very nice product but. Its lights did not working. I went to change the product and receive an excellent costumer service.”
“The staff in the Poole branch are just a great friendly team.
The customer service I received was outstanding, Colin was brilliant and he helped me with my order of LED lights called me when they were ready, great chap.
The LED lights are great too.”
“Robert dyas took my money said product available went to store staff said where's your email ? Took my money and 10 days later still waiting for product”
“I was welcomed into the Hastings store and served immediately, taking me to the exact product that I wanted; the purchase was very efficient and professional, the gentleman packed my purchase in my shopping bag for me without being asked which I appreciated as I have health problems. The whole transaction was completed within 5 minutes thank you”
“I bought the Hyundai HYBV3000E leaf blower/vacuum/ shredder this weekend after deciding it was the best of its type for the price.
An excellent design with adjustable length, variable motor speed, very lightweight and large collection bag. It worked very well and I am very pleased. Clever touches such as a hook for hanging it up and a cord grip means it has been well thought out. The customer service was excellent and very helpful, a great shop to purchase from!”
“I bought a double folding bed which on arrival was unsuitable. As it was still boxed, I was happy to contact Head Office re returns. A most helpful, courteous customer service member (Bailea) processed the return both smoothly and efficiently, also answered patiently all my queries. A very good satisfactory customer service and experience! Thank you!”
“The service I received from Robert Dyas has ben excellent on the first two occasions. However on the 3rd occasion 2 of the really useful boxes ordered were damaged in transit ( not the fault of Robert Dyas ). The customer service dept was outstanding in its ease of making my complaint, very efficienty dealt with as well as clear and concise! The replacements were quickly dispatched , without quibble with no questions asked . How refreshing is this!!”
“Hyundai electric start lawnmower.
Excellent price ( cheaper than competitors ) and speedy delivery.
A quality build product that is demonstrated in its weight.”
“Visited Robert Dyas Loughton. Excellent service and went out of their way to check stock out the back and then pro rata the price on a deal when they only had 2 items in stock when the offer was for 3. Most of the poor reviews seem to be regarding online orders. The in store service was fine.”
“visited sutton store on 8th May and young man serving was very helpful and showed me exactly to the shelf I needed.
Always very friendly and helpful in this store .”
“Always helpful, never too busy to answer queries. Will always take you to where you need to be if you can’t locate item,a pleasure to shop at the Sevenoaks branch.”
“Been in many times either to browse or buy. Excellent range of goods at knock down prices. Puzzled about claims of rudeness from staff as they have always been great with me. Love the shop.”
