“I am writing this to warn other potential customers. I’ve had such a terrible experience that reliving it now on this forum is too much so to put it concisely: Customer service absolutely shocking. If you order a product (in my case- online), don’t expect it to arrive at your door because RD are incapable of coordinating with their delivery courier (and vice Versa). Don’t believe any delivery timescales (including next day as I was told by a member of the RD team). Everyone on the customer service team is completely incompetent and unhelpful. No real customer service or sense of being helped. I am struggling to get a refund today after having placed an order earlier this month. Am being told that their courier (Panther) has to make an unsuccessful delivery to my door before I am refunded. Pathetic.”
“I needed to buy shopping trolley and was helped by a young lady who set it up for me and helped put shopping from bag into it. this young woman was extremely kind and helpful and I really appreciated her help. this was at Poole branch about midday.”
“Ordered item on click&collect today fir wedding present tomorrow. Can't pick up till 16th May. Cancelled order but can't have refund for 3/5 days. Told eastliegh store he's in stock which is where click and collect was for so why 16th befor I can collect. Told to go and purchase one and wait for refund. Can't afford to do that as on a pension. Not happy with customer service attitude at all”
“Brilliant customer service. Helpful and good advice. Great bank holiday deals. Good advice and went the extra mile by taking my heavy lawn mower to my car for me. Very pleased with my purchase and delighted with the service.”
“Bought Dylon. RD is a fairly decent store but a bit pricey. I tend to only go there as a last resort. Staff are ok, but often takes ages to get served.”
“I regular visit your Harrow Ha12DX branch. All staff at the branch are very helpful and friendly approach. Mr Alan and Lawrence at this branch provides excellent service, very polite and always give right guidance and prompt in dealing and have good product knowledge. They deserve appreciations.”
“I wanted a new expandable garden hose. I telephoned and spoke to a young man. He checked it was in stock. When I went to the store he met me and ensured it was the correct fitting for my tap. He was most helpful and I did not have to wait at all. Excellent customer service.”
“Went into Wokingham branch..sorry if I've got the name wrong..Harjinder offered to help and gave me honest advice with some gloves and some pruners..in fact all 3 staff were really helpful which was great to me! Will definitely go back as they made it a good shopping experience 😊”
“Just bought a charger for my 'phone. As usual Robert Dyas in Wimbledon didn't let me down. The staff were their usual helpful selves. I've bought many things there and if I need something it's the first place I try. Keep up the good wordk”
“Shocking company.
We have been trying to return a item for over two weeks. It’s been excuse after excuse.
Still haven’t had the items collected and out of pocket £550!”
“I ordered two of the same item (a battery powered alarm clock). One of them worked, the other didn't. "Robert Dyas" (if there even is such a person) refused to do anything about the problem. He says I couldn't even have got the clocks because I live in a place that they don't ship to. Never again!”
