“Bought a 6x4 green house. One of the most complicated constructions, with one main bar missing and damaged roof panel. I have sent photos of the damaged panel 3 times, and been told they were not received.
Now have to wait some 72 hours or more before I get a replacement. So at the moment a greenhouse with a gaping hole in the roof.
This is the first time I have bought anything from Robert Dyas, and will probably be the last. I would warn anyone intending on purchasing a Poloma 6x4 green house that it is a complete build and and not in sections. This is not made clear when you purchase to my knowledge.
Not happy”
“Visited the Brentwood store today , lI always find a bargain and today was no exception, Found two blow up water products to attach to a hose , price reduced . got both for
£10 !!! Extra Birthday prezzie for the Grandson who will get lots of play with them ,”
“Visit your store in MAIDSTONE Kent on a regular basis as we know we can usually get what we want. All of the staff are very helpful and friendly,nothing is too much trouble for them. They are a credit to you and I wish other stores we have used had the same outlook as all of your employees in MAIDSTONE also we have never had any issues with returning items or ordering.Well done to all of them!”
“I’ve recently bought fantastic door mats from my excellent Robert Dyas store in Southsea.The staff are so helpful I would love to win the £100 competition 🤗”
“Ordered a fire on checking website later it said out of stock rang customer services to be told it will be delivered I rang later to speak to someone else who rang supplier and it was cancelled out of stock as I suspected told they have to wait now for email from focal point fires to confirm cancellation before refund can be given looks like a long battle but I will contact my credit card company and also the ombudsman if no refund by next week first time ordering with this company and the last taking money when item not in stock is fraud”
“Rubbish company took a day off work to accept a delivery via RD then find out they could deliver on day they said . Not a bit of compensation for inconvenience for loss of earnings I Will not be using this company again”
“Found out I paid £10 above even the Manufactures recommended retail price of a product, very disappointed especially when the shop assistant and the online support simply explained I should of shopped around, its certainly something I will be doing in future and Robert Dyas will not be on my list even though I have been a customer for over 40 years.
All I can say to others is check very carefully your prices as you can likely buy cheaper elsewhere.”
“Order 1006792704 - door Matt keeps shedding dozens of bits every day. Contacted Robert Dyas but just passed to ‘the supplier’ who told me to put a 1.5m Matt in my washing machine. Nothing since and emailed 4 times. Rubbish”
“Because you always get a friendly assistant ready to help you .The store is always fully stocked and has very reasonable prices, and easy to move around”
“I have been shopping with Robert Dayus for over 30 years and today I purchased a kettle but after getting it home I realised most other outlets were selling it for far cheaper! I paid £44 for the Kettle and places like Argos and other were selling it for below the recommended retail price of £34, I even went on Russel hobs website and they were selling it for £34!
Find it hard to believe Robert Dayus would sell its do much over the RRP, will not be purchasing there again!.”
“I was served by a very nice young lady who took my purchase to the till and left it there while I looked round the shop and then a very nice man served me . Every time I shop in your shop the staff are so helpful”
“Helped yesterday by the most pleasant and helpful lady! She grabbed a ladder and pulled down a telephone box for me without me even asking her to do so!
Unfortunately, they're not what I needed and so returning them today, let's see how that goes!!”
“Kettle started to leak took it back to Robert Dyas as guarantee states if under 6 months of guarantee take it back to retailer. Was told as I hadn’t descaled the kettle every month the guarantee had been voided, so no exchange or refund, couldn’t help me. I checked the guarantee afterwards and nowhere does it say this. Phoned company direct could’nt be more helpful replacement kettle on the way. Makes me think twice about using Robert Dyas. It has always been my go to place in the past. Not so sure now!”
