“Regarding my purchase of a Bosch lawnmower today - James Kennedy in the East Sheen shop would have had to order the Bosch Lawnmower from the warehouse thus involving delays and knowing I needed a lawnmower urgently - Jubilee Party - he contacted his son Joseph Kennedy who works at the Richmond shop. Joseph carried the lawnmower ALL the way from Richmond to Sheen so that I could park easily and pick it up from Sheen 2 hours later.
I have always loved Robert Dyas but this service was the best I have ever encountered in any shop anywhere in the world.
All my family and friends are impressed too. But it’s how James thought outside the box that is also important, contacting his son in Richmond knowing Sheen has a safe large car park which he knew I’d prefer to Richmond. Great team work everyone.
Thank you everyone.”
“Receved a lovely wellcome from a very hellpfull lady. I was in the Eastgrinsted shop. Very friendly and hellpfull. Will recomend to friends and family.”
“Beldray stick vac, really pleased bought for my caravan . The suction is marvellous for the size of the hoover . The staff were very helpful as wanted to know the power of the hoover which is 600watt . Well worth what was paid .”
“I needed to buy shopping trolley and was helped by a young lady who set it up for me and helped put shopping from bag into it. this young woman was extremely kind and helpful and I really appreciated her help. this was at Poole branch about midday.”
“Brilliant customer service. Helpful and good advice. Great bank holiday deals. Good advice and went the extra mile by taking my heavy lawn mower to my car for me. Very pleased with my purchase and delighted with the service.”
“I regular visit your Harrow Ha12DX branch. All staff at the branch are very helpful and friendly approach. Mr Alan and Lawrence at this branch provides excellent service, very polite and always give right guidance and prompt in dealing and have good product knowledge. They deserve appreciations.”
“I wanted a new expandable garden hose. I telephoned and spoke to a young man. He checked it was in stock. When I went to the store he met me and ensured it was the correct fitting for my tap. He was most helpful and I did not have to wait at all. Excellent customer service.”
“Went into Wokingham branch..sorry if I've got the name wrong..Harjinder offered to help and gave me honest advice with some gloves and some pruners..in fact all 3 staff were really helpful which was great to me! Will definitely go back as they made it a good shopping experience 😊”
“Visited the Brentwood store today , lI always find a bargain and today was no exception, Found two blow up water products to attach to a hose , price reduced . got both for
£10 !!! Extra Birthday prezzie for the Grandson who will get lots of play with them ,”
