Robert Dyas Reviews

“ I have requested a refund as a resolution based on the lack of delivery tracking number provision and my next step will be to contact the PayPal resolution team. ”

“ I spoke to customer services, and they flatly refused to give me a refund because I had opened the box. ”

“ Complained to customer service was told they would refund me,then I got an email saying take to shop,then another email saying refund. ”

“ No delivery, 5 days to investigate and a further 2 days to start getting a refund, and I only got that as I paid through Paýpal and they escalated it on my behalf. ”

“ I reached out to customer service, hoping for a solution, but they only offered me a 10% refund, which is completely unacceptable given the condition of the product and the minimal use this structure was promised to provide us upon purchase. ”

“ Instead, I was left waiting for over two weeks without any updates, only to receive an email on 17/02/25 informing me that the wardrobe was actually out of stock and that I would be getting a refund. ”

“ Something of a nightmare with Robert Dyas. Purchased two bathroom items and not only did they send the wrong items but then they totally messed up the refund. Further it turns our they never had one of the items in the first place. Never again. ”

“ A product I bought has starred to rust after a month and the company is refusing to take any responsibility for compensation or partial refund. Terrible attitude and unacceptable customer service. Don't ever use them, extremely dissatisfied and still haven't resolved the issue despite many messages, disgusting. ”

“ Terrible company overcharged me when I purchased my item now refusing to give me a refund ”

“ Customer support offered to refund me the postage and said “of course we expect Black Friday to be very busy, and the named day was unlikely to be achieved”…so why offer it?! Again I appreciate it’s a busy period, and am patiently waiting for many other packages that were ordered long before this, but they weren’t advertised as arriving on a specified day. ”