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Robert Dyas Reviews

2.3 Rating 685 Reviews
F
Happiness Grade
F

Returns - Difficult

0.00%
Industry Average
Returned item and on the returns note requested an exchange.
posted 2 months ago - Neil Wright
Your customer service could be hugely improved by some proactiveness in the area of refunds /returns at least.
posted 1 year ago - Anonymous
Just bought two 600wt nitro bullet blenders from this store one doesn’t work ?! I’ve never had problems with this product from other stores. It will need returning but judging by the returns process it seems like more trouble than it’s worth
posted 2 years ago - Steve Garry
Hi ordered dog stroller for my dog as he has injured his leg arrived to large to go through my standard front door. On web site states free returns by post or store not true I have been charged for return .
posted 2 years ago - Margaret Mcginn
Finally after 5 months and over 10 emails I received a returns label.
posted 3 years ago - Anonymous
Returns process is awful THEY REQUIRE YOU TO USE YODEL COLLECT THIS MEANS YOU HAVE A 1 DAY WINDOW DURING WHICH YOU NEED TO STAY IN ALL DAY WAITING FOR THE YODEL GUY TO TURN UP. THE YODEL GUY THEN FAILS TO TURN UP THEN YOU HAVE TO DO IT ALL OVER AGAIN I DON'T KNOW HOW MANY DAYS I'M GOING TO HAVE TO WASTE RETURNING A FAULTY ITEM!!!!! IT'S ABSURD THIS BUSINESS DESERVES TO GO BUST
posted 4 years ago - LH
This company is a nightmare .Please keeps documents and take pictures of returns they will question you about your returns and hold your money for several weeks .Had to get my bank involved be careful
posted 5 years ago - Anonymous