Robert Dyas Reviews

“ Would not recommend this company- ordered a gift for family in Black Friday deals - when opened on Xmas day it was so damaged it would be dangerous to use. As we are 3 days over the return policy they are refusing to provide us with an exchange. Dreadful customer service. They don’t even deserve 1 star. ”

“ Shocking customer service. ”

“ Was buying item online, iAddis 3 arm drying pod in basket, went to pay put your code in and then it said this request quantity is not available. I phoned customer service and the woman said when she goes on it it says sold out. Funny I have 1 in basket. But just maybe. It don't count ”

“ When I phoned customer service, they told me that I did not get the deal because I didn't buy 3, I bought 6. ”

“ Since then ( over 3 weeks now) we have sent - at their request- 22 photos of every aspect of the freezer and its packaging, emailed customer service ( this is a joke) many times, had about 4 increasingly angry phone calls. ”

“ Unbelievable bad service!!! I waiting from August for refund or new oven and nobody has been doing anything with our order. This is the worst customer service ever!!! ”

“ Told I can't return a useless heated airer. Told has to be within 14 days. It is. Then told "You may not cancel orders for the following types of products: Electrical/Technical products which have been unsealed,' Literally any excuse not to refund. Customer service non existent. Products useless. ”

“ however the parcel consisted of one HAND towel only, so I informed them and they said to keep it despite me asking for a postage paid return label, this didn’t account for the fact that two BATH towels were missing, but they said the order was only for ONE, however they accepted their error and said they would send the bath towels, which they did send ONE, so when I told them they said I had received ONE towel failing to grasp that there was still ONE missing, so I have told them AGAIN, being as their phone number is none existent how do i get them to send me this outstanding BATH towel, so I am extremely disappointed in the customer service which is appalling as the staff seem unable to understand the problem…. ”

“ ! For 2 weeks unsuccesful delivery attempts, me calling Robert Dyas customer service ( the number doesn't work propely and none answers). ”

“ Worst customer service l have ever had the misfortune to have to deal with absolutely useless l gave them one star for picking up the phone won't ever buy from Robert Dyas again if this is the service they offer ”