“I ordered a grooming table and in between being in the mental health crisis centre for self harm attempts my husband said it would be to heavy with a hip replacement need and athritis and prolapsed disc. Two days after we tried virtual chat it said unable, five attempts in total. When they replied they said they would arrange pick up, two days later they said I was of return time and ended with I hope you have a lovely day,no not really disabled struggling with debts and now £134 loss.”
“Ordered a new cooker hood for when my kitchen was getting fitted kitchen fitters came to fit it and the chimney was missing and i was told they cant do anything at all which is ridiculous. so now I'm left with a cooker hood without a chimney ! very poor customer service and very rude customer service team. AVOID THIS COMPANY !!”
“Bought a gazebo in June 2020. After a year the canopy started to tear, now after 2 years it acts tears like paper. Robert dyas we’re no help after emailing them they said about the expired warranty. Will not be using Robert Dyas again.”
“Just bought two 600wt nitro bullet blenders from this store one doesn’t work ?! I’ve never had problems with this product from other stores. It will need returning but judging by the returns process it seems like more trouble than it’s worth”
“My visit to southsea branch this morning was amazing.Jackie helped me with a difficult purchase problem with information and advice. I would like this to be recognised by employers and public will always use this branch.”
“Was very impressed with Mike's friendly and helpful attitude. My drill that was purchased was over tightened. This was resolved quickly and very efficiently.”
“I entered the store without expecting to buy anything, however, I bought 4 products. I am very satisfied with the quality of the products, they were at a much better price than in other stores.”
“I was pleasantly surprised to find, on my move to Hemel Hempstead, that there is a branch of Robert Dyas here. It stocks a huge variety of products, and easily beats on-line shopping. The assistants are knowledgeable, and are always happy to help me find things I'm looking for.
My latest buy was an Air Fryer, which was very competitively priced.
I had bought the wrong water filters and and a helpful young man went off to find the correct ones for me. Service with a smile. It's a very inviting store, and it's easy to come out having purchased something you'd no idea you needed!”
“The North Finchley Shop is by far my most favourite shop in North London. It is very well stocked. The staff allow you to browse but are always available to help you. In the past I have bought an electric kettle, a hose pipe and other items. However, my favourite purchase are the packs of suet cake for the birds - £3 for 4. This is excellent value & well worth my journey from Muswell Hill.”
“I do not know what kind of outfit this is but they are not reputable traders and I feel I may have been scammed. I purchased 256 coffee pods for £69.99 which is roughly the market price. I think it highly unlikely I will ever see my £69.99 again. They were on the website as one single item; they did not sell them in other quantities. Six days later I received 16 pods worth about £4.40 in damaged packaging. Trying to get this resolved with customer services is hopeless. First online chat person never got back to me. Second attempt no one even responded. Emailed describing issue and got reply asking me to describe issue!!! No point in phoning as service deliberately avoids providing service as you cannot speak to a human. To date, they have had £69.99 for 10 days and all I have to show for it is £4.40 worth of pods which look like they have been trodden on. Excuse is "supplier" does not sell 256 pods. "Supplier" will collect and refund will be issued 3-5 days later. Now told "supplier" wants me to return it to click and collect store. It's only 400 miles away! I did not purchase anything from a "supplier". I purchased it from Robert Dyas. I did not pay a "supplier". I paid Robert Dyas. I have been told the "supplier" does not sell this item; it would appear I have bought an item which does not exist from someone with whom I was not trading! Is that a scam or not? It's worth less than £4.40 and it is their fault; why bother asking for it to be returned? After all, they have had my payment for 10 days already and I have nothing but a great deal of grief and worry. If you trade with Robert Dyas just wave goodbye to your hard-earned cash. They have no concept of customer service; Robert Dyas has regarded me like something contemptable in which it has trodden. I have no recourse other than to pass this to Trading Standards.”
“After purchasing a wall mounted Brabantia Rotary Air Dryer with cover included for the rainy months, I wanted to complete the Survey with a chance to win £250 worth of Robert Dyas vouchers but sadly, I could not log onto the Survey, which was disappointing however, I noticed that, following the purchase of this item, Robert Dyas promises to plant a tree, so this is
great for the environment. The price of the Air Dryer was competitive.
The lady who served us at the till was friendly and welcoming and the whole shopping experience was enjoyable.”
“We celebrate together your 150 years. The lady in our East Grinstead shop is lovely and nothing is too much bother. We were greeted today with chocolates on your birthday. We use you whenever we can to keep you in our high street”
“I have placed three orders from Robert Dyas during the past year. I am very happy with the company overall and from my experiences, I would definitely recommend them. Communication about delivery is very efficient, prices are competitive and customer service has been excellent. My most recent order contained various food containers, two of which were unfortunately damaged. An e-mail with attached photographs to customer services resulted in a telephone call from them within 48 hours and the issue resolved to my satisfaction.
Thank you!”
“Excellent service so far. Shop staff were lovely & helpful. 1 small problem with item & H.O. dealt with it without complaint, so definitely use them again.”
