“Avoid , another online company selling products where full payment is required only for them to send faulty items , and then treat you like a doormat over the phone, refusing to send a replacement until they receive the faulty item back because they trust nobody, how ever we pay in full and trust them to deliver, shocking service and hopefully with a bit of luck they at some point get their just rewards.”
“This is a review of your two wheeled shopper it is very versatile
for it's size carries a medium load and this enables it to be lifted
onto metro buses.
The tubular construction keeps it rigid enough and it folds flat
for indoor storage.
Also the fabric is easily wiped over as are the wheels the latter
being of poly carbonate common these days for Auto manufacture”
“Very disappointing service. My order didn’t arrive on the allocated day. They were 2 beauty advent calendars so it was pointless to receive them after the allocated delivery date of 29th November. Automated response to the 2 emails I sent. Only when I informed them I would give honest feedback did they refund me. No apology just an invoice. Would never use again.”
“Absolutely terrible company with naff all customer service skills..
Ordered a present on Friday morning and paid a tenner for Saturday delivery, it's not Wednesday and still no parcel.
Emailed them yesterday and still waiting for a response.
DO NOT USE THIS JOKE OF A COMPANY, SHOP ELSEWHERE.”
“My biggest mistake to order online within 2 minutes I rang and ask them to cancel my order but my item was already dispatched. It’s been nearly 10 days I’m waiting for them to take it back but still no sign .”
“I bought a Wooden Nativity Scene.
Very nice product but. Its lights did not working. I went to change the product and receive an excellent costumer service.”
“The staff in the Poole branch are just a great friendly team.
The customer service I received was outstanding, Colin was brilliant and he helped me with my order of LED lights called me when they were ready, great chap.
The LED lights are great too.”
“Ordered an item they said it would be delivered 1st December. I contacted customer services when the item was late and they said they'd look into it. 8th December I got an email saying my address doesn't exist so they cancelled the delivery. I'm going to have to use Amazon now.”
“Robert dyas took my money said product available went to store staff said where's your email ? Took my money and 10 days later still waiting for product”
“Just bought Vileda mop and spare. A regular visitor to your Amersham shop which I consider to have offered for several years, and continue to offer, an excellent range of domestic and garden products.
Staff have been consistently helpful and polite.”
“Excellent range, had everything I wanted.
Only problem was I have a love2shop card but shop only accepts the love2shop vouchers, not what I expected, not impressed on that side of the business”
“Cancelled item by phone and advised to refuse the delivery. Did that, 3 days later delivered and left on my step. Just managed to stop thr driver and refused delivery. Rang customer services and told they would contact factory.A week later rand, they had no tickets or note of my calls. Got refund through. PayPal. Second time I have had to pursue refund
Customer service operators very friendly Their system tries to defer refunds.”
“I was welcomed into the Hastings store and served immediately, taking me to the exact product that I wanted; the purchase was very efficient and professional, the gentleman packed my purchase in my shopping bag for me without being asked which I appreciated as I have health problems. The whole transaction was completed within 5 minutes thank you”
“ordered a 3 rung step ladder came on time but it looked like it had been run over by a van waiting for a refund they tell me it takes 2 weeks there quick on taking the money but not refunding”
