“Hello …
Was in The Putney Branch yesterday and saw how polite / helpful and considerate the Staff were towards two separate elderly Ladies who needed help and assistance. Very refreshing.”
“Excellent customer service
I came into the Robert dyers store wich is based in the city centre and had nothing but smiles and great customer service provided by Mundita”
“Bought Russel Hobbs counter top dishwasher to install at gallery with printing workshop. The first delivery was damaged but excellent customer service got out a replacement very swiftly. Its a great dishwasher at a reasonable price, fitted a lot of glasses into it after a gallery opening. Highly recommend company and dishwasher”
“I bought an item that was unsuitable, asked for a collection & refund, I was contacted by a lovely lady who issued my refund immediately with no hassle before collection was even organised. Excellent service”
“Had a garden bar and it's Fabulouse. Also Andy the delivery man was so good. Hope he gets a thank you for being so good. It was a Mercia garden product.”
“Great quality two seater bench and coffee table to match. Very good price and quick delivery. Easy to put together and look forward to trying it when the fog allows us to share it”
“The staff in the East Grinstead shop led by manager Johnathon are extremely helpful. He actually advised me to buy a more expensive kettle - but one that was quicker to boil water and quieter.”
“Found worktop saver for me and one for a present without any trouble. Nice choice of finishes. Not a long queue and a very nice lady on the till helped me use my Robert Dyas points. Store nice and clean and well stocked.”
“After hearing the sound of tiny feet in my attic during the hours of darkness, I purchased a 'Fresh n Tasty' Ready Baited Mouse Trap from the Swindon store yesterday.
Checked the attic this morning and there was the mouse - DEAD ;0(
Have put the trap back just in case.
Brilliant product and great friendly staff in the shop.”
“Bought air fryer. As usual staff extremely helpful, and ringed receipt showing I could win a prize for doing short simple survey. On trying to do so,
web site address just gave us a jungle of addresses. Hoping this is the right one to explain the situation and enter the prize draw.”
“I have ordered a Summer house via the on line site.
This was easy to complete and to select a delivery date.
Once selected I have been kept informed of the delivery process, receiving text messages the day before with an estimated delivery time.
I was able to see via the web site where we were in the delivery timetable. I received a call from the delivery driver Garry around 30 minutes before his arrival.
Garry was first class and deliverd the Summer house where I asked.
I have yet to build the Summer house but it looks all in order.
Great customer service from the placing of the order through to Garry delivering it.
Many thanks
Stephen”
“The St Albans branch is one of our best shops.Great products at a reasonable price.
The shop is well laid out,always clean and your staff friendly and helpful”
“We regularly visit Robert Dyas in Windsor. The staff there welcome you every time we visit. They are so friendly and helpful, always great for recommendations and there are always things myself and my husband need. Now I know you can get most things online these days BUT we just prefer to go there and browse, looking at special offers and we always buy from there. It’s just a lovely shopping experience. Thank You.”
