"Tam extremely dissatisfied with Sephora's service. I placed an order and chose to have it shipped to a freight forwarding address.\r\nUnfortunately, the delivery company used,\r\nVeho, abandoned my package on the street in poor conditions, as evidenced by the attached photo. Despite my attempts to contact Veho, I received no response. Sephora's policy does not provide any accommodations for issues with freight forwarding addresses, which has left me with lost products and no resolution.\r\nThe lack of accountability from both Sephora and the delivery company is unacceptable. I am now out $150 and have no way to recover my products or get a refund. I would strongly advise against using Sephora's service, especially if you plan to use freight forwarding.\r\nTheir customer service has been unhelpful, and the delivery partner they use is unreliable"

"Sephora advertises falsely. When I was finalizing my purchase, they offered me to open a Sephora credit card, and if approved, I would receive a 25% discount on this purchase. It was approved with a high limit and they gave me a temporary card for that purchase. I went to check out the card and the card wasn't working. gave an error. So I contacted customer service and simply spent more than 4 hours trying to resolve it. They said they needed to have the security code to place the order, but according to them, the temporary card does not have a security code. Conclusion: They didn't give me a discount, I can't use this FAKE temporary card. Why they gave me this temporary card if I can\u2019t use it?\r\nI will never shop at Sephora again. BE CAREFUL, MISLEADING ADVERTISING"