Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,578 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my products sooner than i expected. I was expecting some clothes completely different than i ordered, but it was the exact thing. I will be shopping with them again. I absolutely love it over FashionNova.”

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Posted 5 years ago

“There clothes are very reasonable in pricing, there is a huge selection of all brands and sizes of clothing, and there is free shipping. I definitely recommend Shein for your online clothing shopping!”

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Posted 5 years ago

“Absolutely brilliant service with fast delivery, fashion at low price with good quality material, very happy with my order.Shein has top customer service specially a girl called Vicky who instantly resolved all my queries, her communication was excellent.I have placed another order waiting to receive it soon. Highly recommend Shein”

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Posted 5 years ago

“At last an afforable retail!! While I was scrolling through Instagram, I seen an ad that said 9 times out of 10 customers usually buy the eye catching tops that are always on sale. Shirts fitting just right persuades others wanting to keep buying other items, seeing the excitement on people’s faces with the results they bought determines if the ones who look at the reviews should do the same and spend money on it. (They should!!!) Although, the shipping may take a minute to come, the wait is worth it because you’re getting what it’s worth and positively what you’ve seen online. From my experience, being astonished from the shirt I payed for amazed me because it literally fitted just right, not too big or small. Also, if you’re needing to send the product back even if it’s a small error you’ll get the same money back or an exchange.”

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Posted 5 years ago

“Im surprised with the bad reviews on here. I love this company. Ive numerous order for both me and my kids and ive always been really surprised with how good the quality is given the pricing. The sizing is great as im usually a uk 20 and for once this company actually runs a little big or at least spot on. I like shein and have just orderes again! Usually takes a couple of weeks to get here but im fine with that!”

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Posted 5 years ago

“I have ordered from this company at least twice a month for the past six months. I have used their return policy, points and refund policy successfully!!! Their products are quality items, I can’t say enough good things about this company. I watched youtube bloggers before I purchased because the reviews were so bad, but once I followed their size guide, I was able to get the perfect fit. ALL of my purchases have arrived within 7 days and my refunds in 2 weeks. I’m glad I didn’t listen to the bad reviews. Shein is my favorite on line shopping site!!!”

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Posted 5 years ago

“I like Shein. Clothes vary . The sizes run big so be prepared for some Exchanging but i love the convenience of the website and the variety Perfect for South Florida weather”

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Posted 5 years ago

“I have not had the unpleasant experiences that others have had with Shein. I got my clothes shortly after I ordered them and found it easy and simple to return them. Make sure you return all unwanted items at once so you don't get charged. I opted in to getting the shein wallet cash, as I expect to be shopping there again in the future and I haven't used it yet but it is definitely sitting there in my account.”

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Posted 5 years ago

“I've ordered 3 times from Shein now and all 3 of my orders came within 3-5 business days and I honestly loved all the clothes & accessories I bought. Great quality for the price point that is set. Sizing is very accurate and maybe sometimes runs a little large. Ive ordered kids clothes, women's clothes and accessories and I have maybe returned 6 items out of almost 60 that I purchased. You also get points for writing reviews and all 3 of my orders were discounted with the 15% offer codes they always offer. Spending $130 for 20 items can't be beat!! Definitely will be a continued customer.”

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Posted 5 years ago

“I recommend this store 100%, I've never had an issue with any of my 20+ orders, the items are good quality, and the few things I've sent back I've been refunded for 100% within one week. Plus all the customers reviews on the site are legit. It's my all-time favorite shopping website. TBH I don't get all the negative reviews here, their logistics dept is AWESOME I always get the size and color I ordered, never had a single item missing, and the shipment is always expedited quickly. I live in France and have ordered to different addresses and have always received my orders. And no issues with my credit card at all...I use PayPal as my checkout option, never noticed any shady business, it's a legitimate store I've buying from for over a year now.”

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Posted 5 years ago

“I have ordered twice now and i am impressed with the quality for the cost.as i heard dresses were in small side i ordered large instead if medium and everything fitted. Took aboyt 10 days to arrive but really no complaints at all.”

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Posted 5 years ago

“I have never had any issues ordering clothing from SHEIN. As most, I read the reviews on the clothing that I am interested in and figure out what my size would be based on US sizes. I love how honest everyone is about the material, sizing, how the top fits ( tight or loose) and whether or not to order up a size. PLUS side they always offer some type of coupon to give you an awesome discount on your order!”

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Posted 5 years ago

“Better than what I expected for the price of the items. I had pretty low standards when I placed my order- but I wasn't disappointed in any way. I have ordered from them multiple times and it can be admittedly hit or miss. For example, I ordered two bras: one is my new favorite because it was so cheap and so cute+comfortable and the other one that is a little tight, a little itchy, not too comfy, but not the worst thing ever. Items sometimes take a while, but why rush them, ya know?”

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Posted 5 years ago

“I ordered 4 items then panicked after reading the reviews on here. I immediately asked for a refund (approx after 1 hour of ordering) I’m happy to say that I have been given a full refund with and it’s gone back into my PayPal account. I wanted to write this to show that this company has improved their refund process, from previous comments made”

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Posted 5 years ago

“I ordered 2 swimsuits, had to return, too small even though I ordered 1 size up. I received the larger size today, I absolutely LOVE these 2 swimsuits. I was totally surprised at the return process, and how quickly I got my suits back. They both look great on me too. Surprisingly, Good experience!”

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Posted 5 years ago

“I ordered my items on a Monday and received them the following Monday. I was very shocked it only took one week. I looked at the sizes and decided to order a few things that would be more fitted a size larger. Paid off. Everything fits. Jewelry is cute. I've only had my things for 2 days and am ready to place another order.”

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Posted 5 years ago

“I have ordered hundreds of dollars worth of clothing and shoes from Shein. Every time I wear a piece of their clothes, I get ton loads of compliments. The dresses are so beautiful and affordable. Plus they give you additional discounts”

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Posted 5 years ago

“I been ordering from shein for a good few months .. very very happy with everything I brought.. and thankyou to Nancy of the live phone chat you was so helpful thankyou .”

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Posted 5 years ago

“Its so nice”

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Posted 5 years ago

“i always shop from there and have no complains and always get compliments from people .”

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Posted 6 years ago

Shein is rated 1.9 based on 1,578 reviews