Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,557 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 18th February 2025

Sinit Kesete

Shein 2 star review on 26th January 2025

CAE

Shein 1 star review on 18th January 2025

Dani

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Shein customer for many years. Recently I made some orders and sent some stuff back. Shein now refuses to arrange for reimbursement despite existing proof of shipment, just as they refuse to submit an investigation. It is not even discussed, the customer service leaves something to be desired. It doesn't work that way and I will do everything possible to get my money back and remain persistent! If I do not receive my refund promptly, I will go to the lawyer. How much would you like to pull your customers over the ear please?! Customer service no help! You have enough evidence and yet the employees lie and say it's not in storage?! Please Shein shame on you!!!!!! Every time it says, as with other customers, it is not registered in stock! Why do you deal with your customers like that?! Do you really need to rip off customers?! In addition, I would also like to point out the return policy on the website. Targeted to point 3 *We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods, whichever occurs sooner. * I have documented everything so that I can prove that I am entitled to the refund.”

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Posted 3 months ago

“Es ist ein völlig unseriöses Unternehmen. Ich habe eine Bestellung mit 4 Produkten zurückgegeben und sie haben mein Geld nur für 3 Produkte zurückgegeben. Für das teurere Produkt wurde mir das Geld nicht zurückerstattet.”

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Posted 3 months ago

“I stopped shopping at shein closed my account and they took money twice without me placing order. I just called my bank to let them know they are fraud. People be careful out there”

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Posted 3 months ago

“If I could leave 0 I would. Have not received my parcel, despite contacting Shein multiple times, they say it is not there responsibility to resolve, I need to complain direct to courier, courier says I have to follow process and Shein to resolve, tried again with Shein today, however not interested and happy for me to be £71 out of pocket and no parcel!”

Shein 1 star review on 2nd November 2024

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Posted 3 months ago

“Hi, I have being founding it so difficult ever since I have invested all my money on this broker, I never believe that is was a scam, but all thanks to “Mrs, Morris Meihua” for helping me recover all the money that I invested on the this broker. you can also contact them if you are founding it so difficult to withdraw the money that you have invested on any broker or you are being SCAMMED before on any broker, you can also contact them, so there can help you out.. EMAIL :: ( m o r r i s m e i h u a @ g m a i l . c o m) ……WHATSAPP:: + 1 (559) _214 _{9914). They are so fast and reliable 100% sure.”

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Posted 3 months ago

“Customer service was horrible for one of my returns,”

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Posted 3 months ago

“Shein duped me out of money now not issuing rightful refund. Dont shop here”

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Posted 3 months ago

“Quick shipping and good clothes with a lot of variety.”

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Posted 3 months ago

“I returned some items over a month ago and still have not received my refund. Many times I emailed the website to follow up but no response from them. Extremely disappointed with their customer service and finding out the this company stealing people's money. I never experienced something like this with any other companies. I'll make sure never order anything for them again and definitely not recommend to anyone. Shame on you Shein.”

Shein 1 star review on 21st October 2024

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Posted 4 months ago

“I placed an order and recheck only to find out I wasn't getting what I ordered, so I cancelled it and just that quick they have taken my money out of my account. That was 10/6/24 they keep saying if I close my dispute case they will refund my money, that doesn't make sense. They also said they tried on 10/10/24 to replace it, my banker said they were lying. Be very careful with this company.”

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Posted 4 months ago

“SHEIN has poor service regarding returning orders,, I requested to return my order 3 months back but until now, no one came for pickup. This is so frustrating”

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Posted 4 months ago

“I have been a customer for years. Never had a problem with packages until recently. My biggest order. Over $100 worth of stuff. They decided to use a new carrier for my stuff and not the usual USPS. Some bs called SPEED X. They posted bogus updates on my package saying undeliverable, then delivered but guess what I got no package. Long story short Shein decided to favor this carrier and are not giving me a refund or credit for stuff I never received. My stuff basically stolen. Doesn't matter if your a customer for over 5 years. I never had issues and the minute I raise one they shut me down quickly. I'm shocked to be treated this way. Worst part u cant talk to anyone , you have to send stupid messages and wait for a response. I even contacted the SPEED X, they have yet to contact me, dead silence...makes me wonder, is there a scam going on under the table and stealing money from customers knowingly...never would I have thought Shein would treat a customer this way. But guess what, never again, I will not spend another dollar. Whoever has my things, I hope karma hits you very very hard.”

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Posted 4 months ago

“BE CAREFUL PURCHASING FROM THE SHEIN COMPANY!!!!! I ordered an item for £135.95 and returned it straight away. I received a letter from them saying that they would return the money within 24 hours, I waited 10 days, but they did not return the money. I filed a case, then the messages started saying that I have closed the case, then the money will be sent. I didn't get the money. This is a lesson for the rest of my life and I wish Shein's company no more customers because they have no respect for them or themselves. This company has been deleted for life.”

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Posted 4 months ago

“Delivery cost for returning or exchanging product is higher than product price itself.”

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Posted 5 months ago

“SHEIN IS A SCAM!!! DO NOT TRUST! They sell products, take your money, but then they don't send the products to you. I was a loyal Shein user, placing orders every week and spending a lot of money there. You would think that after I reported the missing product they would apologize and provide compensation. WRONG. They dismissed my claim, telling me that I was lying and that the product was, in fact, sent to me. I'm here to tell you that it was NOT sent to me, and I have a feeling that they oversell their products and when they run out, they simply don't send it to you and then claim that they did. IT IS A SCAM, DO NOT ORDER FROM SHEIN.”

Shein 1 star review on 22nd September 2024

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Posted 5 months ago

“Wish I never traded here, they locked me out of my account and wouldn't let me withdraw the $200k I invested. It was really hard, I couldn't maintain my mortgage and had to sell my house. But with help from a Professional, I was able to get back my money. Reach out for help, if you're facing the same issues with them and need your money out. robertslee618 @ gmail.com... you can also reach out to her via (Whatsapp) +1 (856) 549 7469...”

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Posted 5 months ago

“I would give negative stars if I could. I ordered something from them, their app glitched when I updated my current address from my old address. 2 days later I get an email regarding shipping. I've been proceed to chat with a representative who told me that my address is updated and there should be no issues. Well they delivered package to my old address and now refuse to refund me since they say it was deliberate. They don't really read their emails when I email them and there's no way to contact them. They just keep repeating the same thing saying that I cannot be refunded because it was delivered. Clearly they do not comprehend basic English.”

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Posted 5 months ago

“They deducted my money and said the order was unsuccessful. Tried to communicate and send proof and their response was they can't help me as they have not received any payment. Worst experience in my life. Never buy from Shein guys never”

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Posted 5 months ago

“They kept canceling my orders after I submitted the requested proof of purchase. They kept replying back that my proof of purchase wasn't sufficient, because it wasn't a screenshot of a bank transaction, but I paid through PayPal, which is the screenshot I provided. I will not be ordering from Shein. I tried to get help from customer service, but that was a waste. Just a lot of back & forth emails, but they still canceled my order. The second order, they shipped 1 of the 9 items, but the other 8 got canceled. So, how was 1 item able to be shipped, but my verification wasn't sufficient enough for my other items. Shein is a scam! Don't order!”

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Posted 5 months ago

“SHEIN USED A DELIVERY CALLED SPEEDY X TO DELIVER MY PACKAGE! THE DELIVERY PLACED MY PACKAGE AT THE WRONG DOOR! I REACHED OUT TO THE SHEIN MULTIPLE TIMES ASKING FOR MY ITEMS TO BE RE SHIPPED AND I PAYED A LOT OF MONEY FOR.. NOT ONLY THST BUT THOSE ITEMS WAS MY VACATION CLOTHES! SHEIN DOES NOT CARE ABOUT GOING ABOVE AND BEYOND TO KEEP THEIR CUSTOMERS.. CUSTOMER REPS SKY AND JOY STATED I NEED TO TAKE THAT UP WITH THE DELIVERY COMPANY WHEN I LITERALLY SENT PHOTOS AND PROOF!! Worst company ever!”

Shein 1 star review on 6th September 2024

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Posted 5 months ago

Shein is rated 1.9 based on 1,557 reviews