Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,576 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've made numerous purchases over the past year and I have to say that the price to quality is pretty nice. Of course the quality is not going to be as nice (you're paying a 1/4 to 1/2 of quality items) but they are still great. The sizes are always on each item and tend to be pretty accurate. I usually stick to dresses, pants, vests, shoes, and accessories. I haven't had the best luck with tops yet. I've also bought some party supplies for about 1/3 of what would cost to get off Amazon and they seem fine. As for shipping and customer service, I will say that since I have shopped there frequently, I receive my items within 2 weeks (3 around the holidays) and have had great luck with customer service. Shipping can be held up due to customs (it's shipping FROM CHINA) so you can't blame Shein too much. I have returned a few items which does take some time to get a refund unless you're doing store credit, which is usually what I do. Chats (since you're in different time zones) can take a few days but they are great to work with. I had a necklace come in broken and they replaced it for me. Quick tip: If an item is out of stock, wait like a week and it usually comes back in stock.”

Helpful Report

Posted 3 years ago

“Quick delivery ! Great quality clothing”

Helpful Report

Posted 3 years ago

“I have been ordering from Shein for a few years now and have always been very happy with the products and customer service.”

Helpful Report

Posted 3 years ago

“Great quality items, fast delivery good sizes and all round on trend fashion at very reasonable prices”

Helpful Report

Posted 3 years ago

“So I originally write a bad review about Shein in regards to a missing item but feel like I need to edit my last post. Shein did an excellent job correcting their mistake and quickly shipped my missing order! For those having difficulty I highly recommend the live chat via the Shein app from GooglePlay. Customer service was prompt and very easy to work with. Overall great experience. Thank you Shein!!❤”

Helpful Report

Posted 3 years ago

“My second order arrives safe n as I expected,I so happy all my items where in good condition”

Helpful Report

Posted 3 years ago

“Thank you SHEIN, I got my 4 pairs of sunglasses today. All are good and I love them very much.”

Helpful Report

Posted 3 years ago

“I absolutely LOVE Shein!!! As long as you check the reviews of each product making sure that the quality is good and fit is true to size, you will not be disappointed. It is affordable and you can pay it off on afterpay. There is everything you need on there from household goods, bedding, clothes for men, women (And everything in between) and children, even pets! There is always a live chat you can go on if you need help. Refunds and exchanges are effortless, and processed quickly. and the best part about them Is how incredibly quick the shipping is. I live in New Zealand and I usually receive my packages within 1-2 weeks which is super fast considering we are a little tiny country down the bottom of the globe. Could not rate Shein enough”

Helpful Report

Posted 3 years ago

“Got my things Good quality Im happy but had poorest service from shipping company (courier)”

Helpful Report

Posted 3 years ago

“I get my clothes in a timely manner, and any refunds also.”

Helpful Report

Posted 3 years ago

“Arrived earlier than expected. Some items are really of good quality and even used it in formal events and people were impressed. Otherwise, some items have low-quality fabric, but still looks good when worn. With the variety of choices and the price, i will still be ordering more. Btw, the hello kitty shirts and bags were really nice!”

Helpful Report

Posted 3 years ago

“My order arrived after 2 weeks. All my clothes fit perfectly and are great quality! I was able to track my order via the first email they sent me... Very happy customer!”

Helpful Report

Posted 3 years ago

“I have ordered 3 times and I have ALWAYS received my items within a two weeks time period. I love them and I don’t usually fool with these kinds of websites, but they legit, two thumbs up!!”

Helpful Report

Posted 3 years ago

“I have been dealing with Shein for over 4 years now. It's hard to believe the bad reviews that I am seeing. I have been totally happy with Shein and I love the clothes and their customer service. Sure I had a problem once but I emailed them and they took care of it right away. You can send back free of charge and they credit your credit card right away. This is a great company to deal with. The clothes are beautiful and I get compliments all the time on their clothes. Please try them again.”

Helpful Report

Posted 3 years ago

“Surprised these reviews are so bad, my personal experience was AMAZING. I ordered my first dress from Shein ever, and when it came in, it didn't fit right. :( I returned it, the process was fully automated, and I got a full refund, never needed to speak to a person! That was convenient, so I gave it another shot, ordered a size up. That sadly also did not fit, and I tried to return it again, this time they said it would have to be store credit (Shein points/wallet) and I said that's fair, I'm wasting their shipping money after all. But that went in smooth, it took some time, but not too long, and I left a good review of the return process -- which earned me more points. Then I used that to order something completely different, and THAT didn't fit!! But it didn't cost me much between the wallet and points, so I returned one more time, and they STILL refunded me, gave me more points, and I re-ordered that dress 2 sizes up, and through all my interactions, this one literally was FREE. And it DID fit! I am ecstatic, while the whole process was painful, it was mostly due to me picking the wrong sizes and fits for myself. On Shein's side, every step was simple and incredibly forgiving and generous! This is one of my favorite places to shop online now. Beyond the return process and policies, earning points for every interaction is cool, they are generous with coupons and sales, they have detailed fitting data in every dimension (except obviously I'm too dumb to be meticulous about using it, lol) but it measures height, weight, bust, waist, hips, length of dress.... Then even in the community reviews, other users post what size their bought, AND their dimensions, so I can filter for users closer to my size, and see what they advise! Sometimes they say "this one runs small, get one bigger than you expect," wish I had seen that before I bought my first dress! All in all, a great clothing website!”

Helpful Report

Posted 3 years ago

“Very happy with every order never a problem with shein. Order from Ireland”

Helpful Report

Posted 3 years ago

“Excellent order over £500 of stuff an all been fab if u check u size the shouldn’t be any issues get the tape measure out an double check fabric is so good 😊”

Helpful Report

Posted 3 years ago

“Shein UK is brilliant. All my previous orders were delivered before I was expecting them. The products, so far, are always true to description. The packages always got to my home in absolutely good condition and their prices are very accessible. Always buy from them and never got disappointed, until now.”

Helpful Report

Posted 3 years ago

“The true is i afraid to buy online shop but when I saw shein and i try it. i not disappointed Good quality,true in size ,cheap not wasting money to buy clothes”

Helpful Report

Posted 3 years ago

“it’s actually so good not going to lie, my order came early and the clothes are literally so cute!! dont be put off by other people’s opinions but honestly I was afraid to shop at shein and now I realise that this is so lit”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,576 reviews