Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been so long and I haven’t received my items and customer service has not done anything to resolve this issue whatsoever. They also charged me 2 extra times for international shipping after I already paid during my initial order and was never told that I would be charged more. This is unacceptable I am so mad.”

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Posted 5 years ago

“Their stuff is super cute and inexpensive! I like that you can read customer reviews below the product so it helps with knowing how it fits and which size to order. Orders always come before they say they will!”

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Posted 5 years ago

“This website is a fraud. Don’t ever buy from here. $100 lost.”

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Posted 5 years ago

“Love shown❤definitely ordering there again😊”

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Posted 5 years ago

“I have emailed them several times. They charged me but I haven't received a thing. This company must be a scam!!!!! I will be reporting them to the Better Business Bureau if I don't hear from them today.”

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Posted 5 years ago

“I ordered over 20 items from blouses, blazers, pants, skirts to gloves because everything was very inexpensive and looked really nice. However, only 1/3 of my items were in stock and the things that arrived were either too small or made of very cheap quality. For the most part, everything looks like the picture, but I don't know how they got a real human body to fit into it. For instance, a cute bow belt with snap closure didn't even come halfway around my waist. I don't think it can even be considered a belt! It might as well be a choker. Not sure if I would order from the company again since everything I ordered were either not in stock or canceled for whatever reason. What I ended up spending was didn't add up. Also, it was difficult to tell what was being canceled and shipped since they mark your entire order as canceled if one or more items in your shipment are out of stock. It took a week for the order to come which wasn't unreasonable, but I was charged over $300 for about $100 worth of items.”

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Posted 5 years ago

“I used 2 different credit cards for my orders...first one was at "risk" and then my order was canceled and I reordered using a different card and that was at "risk" too?? Ridiculous! I will never order anything again from this company. I will never send a copy of my license or credit card as they requested. No one else has ever asked that!!! Do not bother to order from this company!”

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Posted 5 years ago

“I have bought a lot of things from this store and they have great quality for the price, I don’t understand why they have so many bad reviews”

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Posted 5 years ago

“recommend against, very poor quality material and only fits if your super skinny with no curves. Purchased two items, very disappointed. Never again”

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Posted 5 years ago

“Shein is the worst store I have ever ordered from. I ordered 3 things on their website still have never got them to this day it has been over 3 months. I go on their website and log in to my account where it says your order has been canceled mean while nobody gave my money back. I can not be more disappointed. And their clothes was suppose to be for a Youtube video but now my plans are ruined”

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Posted 5 years ago

“Shipping time was fast. But the quality of the coat I ordered was garbage! ... I should have known $40 for a teddy bear coat was suspicious 😩😔”

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Posted 5 years ago

“One of my items didn't arrive but the website said it had and now I can't return as the website isn't working when i press the "return" tab”

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Posted 5 years ago

“Horrible service I place an order , they send an email saying order was arrived I never get anything I contact the company to ask for help ... and they do nothing don’t order here again they want you to purchase items but if you have troubles they don’t pay attention to you they don’t care .... never ever will purchase anything on this place if could rate 0 I would horrible”

Helpful Report

Posted 5 years ago

“Scam alert! I spent $50 on lingerie only to find out they sent sizes too small and poor quality. They advertise pretty pictures but the pieces are made from cheap ripable fabric, seams coming out, threads coming out everywhere. I emailed them pictures of the pieces -- no response. This company is a total fraud.”

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Posted 5 years ago

“So poor quality that I even didn’t wanted to put dress on me, only useful to wash floors. I ordered bodysuit which I put straight away to bin after customer service said it’s not returnable. Don’t waist your time and money on this scam.”

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Posted 5 years ago

“I was placing my order and stopped when after entering the card number, it asked for the pin number for my card....never give your pin number to anyone!”

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Posted 5 years ago

“This company is complete fraud. I placed an order online, they took funds from my bank account and then proceeded to not fulfill my order because they flagged it as fraud. They requested a copy of my card information and my ID. When I requested an immediate refund because it was them that flagged the fraud not myself or my bank who flagged it, I was told a request would be acknowledged within 24 hours. If your not going to send the merchandise, don't take the money. Also there is no customer service number to call so you are at the whim of faceless employees to rectify the situation. DO NOT DO BUSINESS WITH THIS COMPANY.”

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Posted 5 years ago

“They send me emails with order confirmation I never made Your SHEIN order number is LXA45539”

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Posted 5 years ago

“Poor and cheap quality! I wasted my time and money! Planning to return what I bought!”

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Posted 5 years ago

“All I wanted was to buy a nightgown, and there it was...Huge discounts if you buy three and so forth and so on, was never able to get to the page to order. What the heck? Greed is something that will bring a company down. Try to con people and they will turn against you! Americans are not stupid!”

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Posted 5 years ago

Shein is rated 1.9 based on 1,519 reviews