Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,547 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 2 star review on 26th January 2025

CAE

Shein 1 star review on 18th January 2025

Dani

241

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said it was delivered, didn't receive it and now my vacation is going to be ruined because I am on crutches and can't get to a regular store to buy another one, nor will they give me my money back until they do a full investigation. Glad they are willing to ruin a Customer's vacation over $50.00 and Customer Service was useless. Do yourself a favor and spring the extra money and buy from a reputable company.”

Helpful Report

Posted 5 years ago

“I read reviews before purchasing from here. I saw good and bad, a lot of bad. I won’t lie. I was worried about it after I purchased about how the material would be, how would things fit, I was especially worried about the shipping seeing as so many people posted about issues they had... I 100% had a great first experience! It came earlier than expected, I downloaded the app and was able to follow where it was at the entire step of the way! I got 10 items for less than $100 and every piece was in good condition. The material was great for some pieces and good for others. I also ordered bathing suits. Bottoms were a bit snug, but I am going to order up a size next time to try to adjust that. I only ordered shirts, and dresses in medium and the size was perfect! I will be purchasing again! Thank you for a painless online experience.”

Helpful Report

Posted 5 years ago

“Shein had been an absolute plus for me. Only issue i've really had personally is the wait of 1-2 weeks of anything arriving to here in Ohio. Their clothes are so amazingly stylish however depending on the item quality can lag as you can tell whats cheap material and whats not cheap. Still, if you wanna look like you spent a lot of money on an outfit this is the way to go! Deffo recommend the clothes if you want to start up your personal Instagram model of yourself!”

Helpful Report

Posted 5 years ago

“Bought several items from stein. Really nice bits that you wouldn’t get in your usual shops. Quality nice for the money. Delivery a bit slow however it’s coming from far away. But definitely buy again. And would definitely recommend.”

Helpful Report

Posted 5 years ago

“I would give ZERO stars if I could. The sizing is ridiculous. XL is the size of Medium. Multiple attempts to use the website or the "Live Chat" to facilitate a return of the undersized item have proven to be futile. The website is BROKEN. OR maybe they don't take returns. Each time I attempted to use the link which was sent, I received a "site cannot be reached" message. My new plan is to donate the little shirt to charity. DO NOT USE this website unless you enjoy frustration and being swindled.”

Helpful Report

Posted 5 years ago

“The sizing is horrible. An XL fits like a Small. Looks like I'll be giving most of it to my 10 year old granddaughter, also the material on most items feels cheap. so disappointed after spending the amount of money I did. I will NOT be ordering again to this company”

Helpful Report

Posted 5 years ago

“It took a while to work out their sizing, I ordered 2 dresses, very reasonably priced and received my order within a week. Dresses look really nice on, very very pleased. Will be using them again.”

Helpful Report

Posted 5 years ago

“Didn’t receive an email to confirm my order. Haven’t had any updates as to where my order is! As for the customer service it’s poor! I work in retail and have never had such bad customer service as this website! Don’t waste your money!”

Helpful Report

Posted 5 years ago

“Quality was poor. Clothing smelt and as soon as I tried on the skirt it ripped. Sizes are wrong and the earrings I brought were faulty. However the delivery was not bad! Wouldn’t shop here again though.”

Helpful Report

Posted 5 years ago

“The clothes feel cheap and not well made. Nothing like on the models. I'm not happy.”

Helpful Report

Posted 5 years ago

“I was skeptical when I read the reviews after I ordered. I'm so happy to report that it came within a week and every thing fits exactly as I expected it too!! I have no complaints! I will be buying again soon!”

Helpful Report

Posted 5 years ago

“Scam Scam Scam!!!!! Don’t do it!!! Ordered $67 dollars worth in items received 1 item. Customer service never answer and online chat is a joke.”

Helpful Report

Posted 5 years ago

“I was skeptical to order from here at first but needed some new clothes for work. I spent $118 on various items from sunglasses to blouses to skirts to pants. My order came within a week & I was thoroughly satisfied with my order. Everything was packaged nicely, everything fit (even the pants; I never get pants to fit so I will be ordering other colors!) I think it’s important to read the reviews for each product you decide to buy though before purchasing.”

Helpful Report

Posted 5 years ago

“I wrote down everything that I ordered specifically for reference in case something stupid happened. They added a duplicate shirt to my order and charged me for it. I have shipping insurance but with it being in China, I don't know if my return will ever get there or be credited to me. Their customer service is so uncomfortable and if not awkward, just plain rude. I don't even have a review of the clothes yet. I can't imagine what a nightmare that will be at this point.”

Helpful Report

Posted 5 years ago

“This company sucks. They took my money I paid for express shipping and when I found out it wasn’t going to be to my home in the 2-4 days I paid for I asked and they blocked me.”

Helpful Report

Posted 5 years ago

“It took them 1 month to give me a refund that I claim in less than 12 hours of my purchase. & I had to do it with my bank because they didn't help at all. They cancel my order but didn't refund my money.”

Helpful Report

Posted 5 years ago

“I believe all these Chinese companies are scammers! I wish people would boycott them and perhaps they would change their customer services. BOYCOTT CHINESE COMPANIES!”

Helpful Report

Posted 5 years ago

“If you have large breasts DO NOT ORDER FROM THIS INCOMPETANT COMPANY! I specifically ordered 3 garments in plus sizes so that they would fit my 38DDD breasts and they sent me garments with flippin A/B cup sizes, hell they only covered 1/3 of my breast!”

Helpful Report

Posted 5 years ago

“I spent $60 here. The material felt cheap. A size S on one shirt is big then a S on a different shirt is too small. Bad experience”

Helpful Report

Posted 5 years ago

“By far the best online shopping experience I have had! Spent over $100 which gave me free express shipping and my 11 item order was here in 3 days! Prices are incredible for the quality that you are getting, everything fits exactly as expected. I highly reccomend this website, high fashion for low prices!”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,547 reviews