Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,579 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If in fact you are someone who cares about how you present in your clothing, please I beg you not to shop with SheIn. This company is predominantly computer bas d and you take a risk each time you purchase an item from them. You are going in blind and it once your money is spent they can care less about you beyond that. I contacted customer service to exchange clothes that were I'll fitted for the exact same items just in a more suitable size and they REFUSED at every turn because the items were promotional?! So you took my money and I am unhappy with the product and as a company you are ok with this? My money will not be spent here EVER again.”

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Posted 3 years ago

“I will never again order things from SHEIN Maroc. I bought 46 items, to be delivered on 25/7/2021. I received only 22 items. I have made calls and have written emails but nothing from them or their couriers. HUGE DISAPPOINTMENT!!! HUGE!!!!”

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Posted 3 years ago

“I have not received my parcel after they say it was shipped. There is no customer support and the courier service do not even answer their phone. Very shady. I will never ever buy from them again.”

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Posted 3 years ago

“It’s been over a month an I’m still waiting for my package. I’m so disappointed. The customer service is useless.”

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Posted 3 years ago

“I highly do not recommend Shein if you ever plan on returning something or need to get in contact with customer service. It's extremely scammy. All there is is an automated chat that NEVER helps with any questions you have. It's been this way since the beginning. Has never been fixed or worked on. Last time I had to return something I had to keep clicking to file for things that were completely different from what I needed until I could find an option to send an email out. This time I was lucky enough to find an old email and reply to it. However I have NO IDEA if I'll even get a response. Do NOT buy from Shein. Below is a photo of proof of my purchase.”

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Posted 3 years ago

“shein dont make deliverys to madeira/açores! in portugal! thats so awful! youre going to have a store in portugal soon, but you dont even make deliverys to portugal islands! can you at least explain me why is that???”

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Posted 3 years ago

“The parcel arrived really quickly but not all of the clothes fitted me so I went to return them. It’s been over four weeks since an post said they have delivered it but when I go onto SHEIN website it says not delievered to warehouse.”

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Posted 3 years ago

“The quality of the items I ordered was horrible. One of the tops looked like it was cut out by kids in a craft class. The color of another top was an entirely different shade than shown online. The return process is also bizarre. I won't be ordering from Shein again.”

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Posted 3 years ago

“I ordered two wallets from Shein and they said that it would be delivered in a month. I paid for the delivery. Few weeks later, they told me to pay more money for the Tax, I was so angry, because they didn't tell me before I paid for the first time. Afterwards i waited for almost two months for my wallets. They told me that they had a problem with their system and I was understanding, but as time went on, they gave me excuses. I wanted a refund and I had to fight with them before I got a refund. Please do not order from Shein.”

Helpful Report

Posted 3 years ago

“At 02/05/2021 when I canceled the order GSHMLE007000FFC..... 11 pieces , they told me that the amount was deposited in my bank account 506 S/R , and when I made the bank account statement in order to let them know that the money did not enter in my account, and this is what they said from May 28th, they have now returned with the same scenario and say that they Deposit the money in my account and this talk is a lie .. So it is better for you to stop to said lie story because you didn't have any argument except what you wrote in SHEIN application by yourselves”

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Posted 3 years ago

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Posted 3 years ago

“I have had a really bad experience I have spent over R1300.00 I have waited more than a month to receive the items, only to find that they do not match the pictures on the website at all, furthermore the sizes I requested were incorrect. To send the items back to Hong Kong would cost me a further 1500.00 so I had to give the items away. I am very unhappy and there is no way I can get reimbursed at all”

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Posted 3 years ago

“Thank you for the reviews... I was considering on ordering from them no I would rather go and buy at Mr price.”

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Posted 3 years ago

“DOBAI SHEIN هم مش بس سراق أيضا هم كذابين.. في الأول لما لغيت الطلب قالولي انهم تم اداع المبلغ في البنك و لما انا جبت الكشف الحساب البنكي لكي أعرفهم ان الفلوس لم تدخل حسابي و هذا الكلام من يوم ٢٨ ماي رجعوا الان بنفس السيناريو و يقولوا انهم أودعوا الفلوس في حسابي و هذا الكلام كذب في كذب... لذلك الأحسن لكم تبطلوا الكذب لان لا حجة لديكم سوي التي كتبتوها انتم SHEIN بأنفسكم DOBAI SHEIN They are not only thieves also they are liars.. At first, when I canceled the order , they told me that the amount was deposited in my bank account , and when I made the bank account statement in order to let them know that the money did not enter in my account, and this is what they said from May 28th, they have now returned with the same scenario and say that they Deposit the money in my account and this talk is a lie .. So it is better for you to stop to said lie story because you didn't have any argument except what you wrote in SHEIN by yourselves”

Helpful Report

Posted 3 years ago

“2days back I have received an email saying your item is delivered but actually it is not delivered. I have sent them email but haven't received any reply from SHEIN, Very irresponsible & careless behavior . I want refund for order number :GSHMH3006000SDF”

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Posted 3 years ago

“ORDERED 3 SUITS FROM THEM. They were so poorly made. In my review on their website , I put how badly they fit and that they were "Junk". So evidently, junk is foul language on the website, because they made me change it before I could post. Yes they are all junk!!!! Be careful also that you card info does not get stolen. Check your account after ordering!!!!”

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Posted 3 years ago

“Shein online from South Africa . Very much a hit and miss . 1st order was a breeze . 2nd order a nightmare . Wrong invoices sent to customs / resulting in penalties imposed . The extra costs incurred are double the value of the consignment . And trying to deal with them after goods are shipped as well as their clearing agent is a nightmare . NEVER AGAIN .”

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Posted 3 years ago

“Blouses were paper thin, I mean so thin you can see right through them. The bathing suit material was better but looked terrible on. I'm glad I only spent $50 to check it out. Terrible quality and I would never purchase from them again.”

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Posted 3 years ago

“The worst clothing ever, poor material and poor fit!! Never Again!!”

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Posted 3 years ago

“package never came yet they won't refund me and it's impossible to get an answer from their customer support”

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Posted 3 years ago

Shein is rated 1.9 based on 1,579 reviews