Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,517 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

223

Anonymous

Anonymous // 01/01/2019

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“I got robbed from Shein, said my package could not be delivered and was being returned back but they never gave me a refund or did anything about it. I tried to get my money back from my credit card company, but they sent my CC company a fake delivery note so it was rejected. I'm seriously shocked because no one is returning my emails and now it looks like they have just stolen $90 from me! I'll have to fight this with my credit card company.”

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Posted 1 year ago

“I like to shopping from shein but I don't like product delivery by speedx and onTrac. For speedx I try to contact them by call, website, email but I didn't get any respond. For onTrac it show my product was delivery but I never get it. And I check to the camera record at my apartment mailroom at the time they showed product was delivery but no one send the packgage to me. Please change shipment company if you don't want to lost your customer.”

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Posted 1 year ago

“Rip off outfit and Very Poor quality Stay Far Away .”

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Posted 1 year ago

“Do your self a favor, and pass!! So cheap, itchy and ugly. Giving hard time to return. PASS!!!!!”

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Posted 1 year ago

“I will no longer buy from you, you stopped free shipping to Israel, your selling Palastine flags, you stopped collaborating with Israel influencers because of the war that is happening after Hamas slaughtered about 1400 Israeli!!! And kidnapped over 400 peolple!!! Shame on you!!!!! If you don’t condemn Terrorism you support it!!! Shame on you!!!! I deleted my account for good!”

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Posted 1 year ago

“The worst clothes I have ever bought and they abuse poor Chinese children”

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Posted 1 year ago

“Still awaiting 2 items refund since 25/10 tried all ways to send a message but to no avail. In my account it states processing refund and have stayed like this for 3 weeks what else can I do?”

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Posted 1 year ago

“Handla inte på shein, om du ska lämna tillbka något så är det mycket krongligt dem tar expeditionsavgift 250 kr plus retur. Det är mycket bättre på temu.com”

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Posted 1 year ago

“They are a rip off you can not return yall buy at your own risk. Anytime you can't speak to anyone, you no its a problem. I will never order from them again.”

Helpful Report

Posted 1 year ago

“They are liars. Game with free product, they sad that new user 0.3, but gave 0.01”

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Posted 1 year ago

“Ordered never got it they blamed the carrier and said I would lose the $15 charge for shipping. I asked for their contact details because Shein had told me that they said they delivered but they wouldn’t give them to me. Now they are blocking me disgusting”

Helpful Report

Posted 1 year ago

“Oh thos place is a junk 1. Be careful on you return which is $7.99 2 ups shipping is $2.19 3. Customer service is not helpful. 4. Chat on Facebook I was blocked The material is cheap. Be careful”

Shein 1 star review on 18th September 2023

Helpful Report

Posted 1 year ago

“received the product which is not the right color. Want to return it but it arrived with no delivery note or any paperwork to enable me to return it for refund. No reply to 3 emails so I am appalled at the lack of customer service. Will not be using this company again. Have been unable to communicate with anyone at this company.”

Helpful Report

Posted 1 year ago

“Ordered things paid £9 for fast delivery 10 days on and I'm still waiting, no message of any kind to say where my parcel is or anything I've never shopped on Shein before & it's safe to say I NEVER will.”

Helpful Report

Posted 1 year ago

“I recently made an order and an item was missing. I contacted them immediately and continue to get the same auto reply of "we've confirmed that you have recieved it". I'm frustrated not about the $13 speaker I didn't receive but more about the fact that I can't even get a reply from an actual customer care rep. The email also states if I want further help to reply to it, I've replied countless times and still nothing. If you order you run the risk of not being able to get a refund for any returned items or just not receiving the items you paid for and there's no one to actually help you and just end up losing that money.”

Helpful Report

Posted 1 year ago

“SHEIN has sent me an email saying that my order has been delivered but I have never received my order. There is no customer service to contact . Scammers for sure”

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Posted 1 year ago

“Ever since Shein partnered with Speed X they are TERRIBLE. After 3 packages never made it to me I will no longer be a loyal/frequent customer of Shein until they fire them. Never had this issue when they used USPS. Speed X will either lose your package, or provide fake proof of delivery photos that aren't your actual address. Customer service is terrible, very shady business. They are either stealing packages or completely incompetent.”

Helpful Report

Posted 1 year ago

“SHEIN doesn’t have any customer service if you have a problem with your order and they use the bait and switch and give you what they have on hand to fill your order and it’s the same fabric but it’s a size too big or a different style of dress with same fabric and it’s clear when you order it says free returns but then you try to return or exchange and they say no because it’s a clearance item but when I ordered it didn’t say no returns or exchanges on these items it said I could return!!”

Helpful Report

Posted 1 year ago

“Poor quality, really bad quality. I can't express how bad the quality is. Not worth shopping here. It offers cheap prices but the product is worthless. I am so regretful in shopping. So disappointed.”

Helpful Report

Posted 1 year ago

“I have been a loyal customer for years I can no longer access my email or phone number and they tell me I have to create a whole new account and lose all of the points I have accumulated well you lost a loyal customer and your clothes are cheap and ridiculous”

Helpful Report

Posted 1 year ago

Shein is rated 1.9 based on 1,517 reviews