Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,577 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shein has made it so easy to get some new clothes.”

Helpful Report

Posted 4 years ago

“I LOVE shopping on shein they have a wide variety of plus size clothes which is great”

Helpful Report

Posted 4 years ago

“Over all the brand is good their customer service is amazing I ordered so many times the quality comes different which of course depend on the type of clothes so read the reviews first to know about the quality and size better. And for the delay these days of course there is pressure on them as I guess because of Ramadan and Eid and because of Covid-19 but i got my package though it was late 3 days but yeah i got it at the end so its legend!!”

Helpful Report

Posted 4 years ago

“Everything - postage took a while but quality and style is great”

Helpful Report

Posted 4 years ago

“Great product fits super well and for the price!? super amazing. i do recommend!”

Helpful Report

Posted 4 years ago

“I am very pleased with me experience with first time ordering. I read a lot of reviews after I placed my order and was a little nervous. My order arrived 10 days after I placed the order and everything was sent. I am happy with the quality of the merchandise, and content with the constant updates on the delivery process.”

Helpful Report

Posted 4 years ago

“The cloths are just so high quality and for a low price? It’s so amazing”

Helpful Report

Posted 4 years ago

“I loved the products I got them within the same month that I ordered them and got a great discount”

Helpful Report

Posted 4 years ago

“I have ordered from them multiple times during the shutdown. All the products are good quality and same as photos, not like other places. I always order a size larger on clothing, they do come from China and their sizes for females are always smaller than Americans. They sanitize the shipment and I have NEVER had a problem with an order, and I have really high standards. Yes, it does take longer because it comes from China and everything has to be sanitized prior to shipment. Cute shoes, skirts, jogging suits, scarfs, etc. I don't have a clue as to why so many of you people have so many problems.”

Helpful Report

Posted 4 years ago

“I ordered 5 items from Shein and i love them. It was great quality and came completely undamaged. You always need to check the reviews though, too se if the product runs a bit big or way too small.”

Helpful Report

Posted 4 years ago

“I ordered around 200 dlls and I am 100% satisfied with every single item. Love the designs, everything is true to size, and I received my packet 5 days before the expected date. In terms of quality, some items seem better than what you would expect for the price.”

Helpful Report

Posted 4 years ago

“Their clothes are very affordable, and they and it is really cute even when you wear them.”

Helpful Report

Posted 4 years ago

“My package came in today and everything fit perfectly! Make sure to look at the reviews and pictures to correctly estimate your size as that is the only way you can really decide your fitting. Although it did take a while to come in (1.5 weeks), my package did arrive without any damage or delays. I ordered on April 11 and received it on April 22. I know some people may have problems getting their package, but I feel like it's just going to take a longer time because of the covid-19. Again, the country where the package will be delivered could depend as well. Make sure to look at the USPS track code and not the tracking on shein because the tracking on shein is very inaccurate. Ordering from shein is honestly a hit or miss, and in the situation we are in currently, paying extra for faster shipping is not worth it because it will not come early.”

Helpful Report

Posted 4 years ago

“This was an amazing company and clothes came fast”

Helpful Report

Posted 4 years ago

“Love you guys love your taste love your styles. Love the reorder system and notices for it I’m hoping you get more of Contrast collar quarter button floral dress In medium and Smalls that too I’m sure I can rely I Shop for all my friends gifts from Shein Andnever had to return anything ever . You guys keep me alive.”

Helpful Report

Posted 4 years ago

“Okay so clothes may not be a 10/10 perfectly made, perfect quality but I was never expecting that! I ordered size small it’s a little big on me but easily able to take it in! Super cute clothes and I got a lot of accessories for cheap and my heels are great! Even better I live in Canada and it only took a week for my things to get here! I spent 498$ and got 42 items! Great place to order basic items and stylish bling! Below is a photo of a few different pieces I purchased!!”

Helpful Report

Posted 4 years ago

“This website is BOMB! They have cute clothes for affordable prices. Like other people here, they are rating this like they haven't dealed with things like this. JUST AWESOME”

Helpful Report

Posted 5 years ago

“It was good service”

Helpful Report

Posted 5 years ago

“People, when I tell you these clothes are exactly like the pictures they advertise, they are! I have always been skeptical about these sites, but this is the real thing! Very pleased!”

Helpful Report

Posted 5 years ago

“Just placed three orders. Variety of sizes from xsmall to 3xl. Swim suits, shirts, denim, under garments. All are great quality. Arrived quick. I would say the items I ordered in the curve section, run a size big. I was told to Order up, however that was not the case. But that’s not issue at all!”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,577 reviews