Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,576 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were exactly as ordered, and delivery arrived weeks earlier than expected. Very happy with my purchase!!”

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Posted 4 years ago

“Wow just wow love everything .The clothes are cheap and good quality”

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Posted 4 years ago

“Great fun jewelry at an affordable price!”

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Posted 4 years ago

“I brought 10 items fron Shein that I am pleased with, nice cuts I can wear tucked in and out over my pants and they are perfectly fitting me and complementive. They are washing well so issues and they iron beautiful. The stitching is excellent and all blouses sizing were acurate. I am very pleased with the quality and look of each garment. Then leopard top is maybe slightly under par but because it is different no one will notice. Every item I have worn has been stand out. Sorry I dint have more pictures. I am 171cm 79kg all tops I brought are medium”

Shein 5 star review on 22nd November 2020

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Posted 4 years ago

“I brought recently. 4 weeks till arrival in New Zealand. All items arrived. They all looked like the pictures, true to size. Nice stitching. Nice fit whether tucked in or not. I like the material I ordered for summer so they are perfect and the satin blouses are lovely too. They iron easily and look superb. I am pleased and relieved as when you read reviews it can make you heart sink and fear of lost money and basically you feel sick until the package arrives. I have no complaints. Ive washed them and they are still intact. Each time Ive worn then to work I am complimented. The only disappointment was when I emailed them to add a top which was actually the reason I did the order but I got caught up on all the other items doing sizing etc, they did not reply to my email or messages. But hey I love what I brought and recieved.”

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Posted 4 years ago

“I have ordered a lot of things from Shein over the last twelve months. Every item has been beautiful and the perfect size. Always delivered on time. i will keep on buying from them as I am very happy and the quality is very good. Never had one problem.”

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Posted 4 years ago

“I order a dress, a belt and a necklace. I received all them today and I do like. The dress fit well, because I gain weight, so it is show my belly a bit. I have to loose weight to dress look better. So, I do order again in the furure. I didn't had any trouble.”

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Posted 4 years ago

“Wow! If I had never shopped from Shein before, id believe all the neg stuff. Im almost scared to order again now. I ordered from them in Dec of 2019 for my Bahamas trip. All the clothes were not cheap quality. Couple items I didnt like the way it fit on my since I gained weigh Yes I was nervous about the refund process. However! I shipped it back and in less than 15 days they refunded me no questions A couple of items they did send multiples of, but Im not gonna complain about that, I jus gave it to my sister..lol. Yes I do agree with knething. My daughter ordered a short set and the pants looked a size smaller with no tag in it. So im guessing they pulled a fast one since they ran out of the size. Overall! Everything looked exactly like the pic”

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Posted 4 years ago

“I AIN’T EVEA SEE 2 PRETTY BEST FRIENDS ITS ALWAYS ONE OF DEM GOTTA BE UGLYE 🤞🤲😍😍😍😼”

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Posted 4 years ago

“Fab dress .Great quality.Length perfect.Timely delivery.”

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Posted 4 years ago

“My cousins and friends order from here all of the time and they always get really cute stuff, and it is decent quality”

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Posted 4 years ago

“I LOVE SHEIN CLOTHES AND ACCESORIES, SHOES AND OTHER ITEMS I HAVE PURCAHSE. I ONLY HAD ONE REFUND AND A JACKET DID NOT COME WITH THE BELT, OTHERWISE VERY GOOD SERVICE AND WOULD RECOMMEND TOO OTHERS TO PURCHASE FROM. IF YOU DO HAVE A PROBLEM YOU NEED TO CONTACT SHEIN FIRST THEN VISIT WHERE YOUR BILLING WENT TO FOR A REFUND.”

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Posted 4 years ago

“I have ordered from here quite a few times and almost every time I am completely satisfied with my order. Sometimes the picture is deceiving so you have to check customer reviews and pictures. Overall, I really like this place though and the shipping takes about a week or week and a half”

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Posted 4 years ago

“I have order from them several time, a couple pieces didn't fit, I didn't have any problems returning or getting my refund. The sizing, variously but the quilty is good. I will continue to order from them.”

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Posted 4 years ago

“i was nervous about my order arriving on time after reading all of these reviews but my order actually came early! i ordered my package late on the 10th (at like 11 pm) and they arrived the 19th! everything came out exactly like the pictures and fits perfect based off of what i read in the reviews, i’m already starting my next order!”

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Posted 4 years ago

“Shein has really great prices and amazing clothes. I love Shein, and it is the best clothing website.”

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Posted 4 years ago

“I ordered 4 shirts & 1 pair of leggings. The order arrived really quickly & I was very happy with everything! Perfect fit, great quality, soft materials! I will be ordering more!!”

Shein 5 star review on 15th September 2020

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Posted 4 years ago

“Good quality clothing, sizing good. Quick and efficient delivery service”

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Posted 4 years ago

“I actually thought I wasn’t getting my refunds from returns from a lot of orders of clothes that I ordered that just didn’t fit, until I realized I wasn’t reading my credit statement correctly. When I went back and looked at the credits there they all were. It’s actually unqualified clothing and I did get all refunds”

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Posted 4 years ago

“Great quality and amazing options!”

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Posted 4 years ago

Shein is rated 1.9 based on 1,576 reviews