Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,578 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not delivered and unfortunately there is no contact info to inform Shein directly. The courier delivers to an incorrect person and both Shein & Buffalo update system as though the client received parcel. Would not order from Shein ever again.”

Helpful Report

Posted 2 years ago

“Boy ... where do I start... I was sent multiple defective and damaged items. I still didn’t get my money back for most of them. They sent me wrong items twice in 3 month period and defective items almost every order. I tried contacting them via chat but apparently they stopped doing the chat and tell u to submit ticket and they will get back to u in 24 hours.... Its all a lie.... I was trying to resolve issues of them sending me wrong and defective items and they started ignoring me. On top of that they suspended my account for “ suspicious activity “ The only suspesious activities is coming from them. Now I have clothes thats damaged and defective and wrong clothes completely from what I ordered and Since I am suspended for nothing the credit money I have with Shein and points I earned by working hard on reviews...are litteraly stolen from me. The suspention is blocking me from using my own money.”

Shein 1 star review on 29th October 2022

Helpful Report

Posted 2 years ago

“I have purchased many many items for years from this company and I would say half I've had to give away because of cheaply made or the tops are very short and see threw, the clothing has weird sizes that really don't fit. Customer service is terrible, can't even talk to anyone🙄”

Helpful Report

Posted 2 years ago

“First time ordering a product will be the last, no customer service phone number. They tell you your package had an unsuccessful delivery attempt and to contact the local delivery company. Never mentioned who they shipped it with, tracking number does not match post office, ups, or fed ex. No way to know who to contact and cannot contact shein to find out as there is no phone number or online support. Contacting bank to dispute transaction and get my money back from this . horrible company to order from”

Helpful Report

Posted 2 years ago

“I have been waiting for a delivery now for 28 days ... says in transit for past 21 days. No contact number no one to contact . They have my money for a whole month”

Helpful Report

Posted 2 years ago

“BIG SCAM! AVOID A ALL COSTS Not only the origin of their products is unclear and the fabric used for it may be toxic, but also the customer service is a UNNACEPTABLE. --> In order to match the other brides maid dresses for that wedding I ordered a £26 dress that had a reduction ( £7 after reduction). 2) They lost my order 2) It took ages for them to agree to send it back to me (about 2 weeks) 3) They ran out of stock on that dress! 4) They said they can send a replacement/different one instead. 5) I finally found a different one that I do not like as much as the first one. And guess what? They are asking me to pay full price for that replacement dress because the one I was SUPPOSED to receive had a reduction and was £7, not £26! The wedding is in 1 week and I am stuck, well done Shein! SEND THAT DRESS TO ME ASAP!”

Helpful Report

Posted 2 years ago

“No contact number,no reachable e-mail, I want to delete my account and they make it impossible.”

Helpful Report

Posted 2 years ago

“Still waiting for refund. I live in New Zealand. I paid return postage to Auckland. They tell me return is Australia. The cost to return there outweighs the value of items. They tell me to sort with NZ post. My return has been delivered to Shein lobby box. They need to sort out. New Zealanders DO NOT BUY FROM SHEIN. Clothing is not sustainable. Handbags smelled strongly of chemicals. Fabrics are cheap. Not environmentally friendly. Bad customer support Unethical.”

Helpful Report

Posted 2 years ago

“IM NOT A SCAMMER I DONT SUBMIT FRAUD I KNOW MY RIGHT FROM WRONG NOT LIKE SOME PEOPLE ESPECIALLY THESE DAYS 😬😥 IM NOT LIKE SOME PEOPLE IF U KNOW WHAT I MEAN 😥😬 IM SO VERY SCARED AND NERVOUS AND WORRIED ABOUT THIS 😥😬 HORRIBLE EXPERIENCE RIGHT NOW WITH THEM I ENDED UP DONATE OF THE CLOTHES I BROUGHT THE TWO PIECE OUTFIT THE PANT TIGHT 😬😥”

Helpful Report

Posted 2 years ago

“I haven’t got my refund yet.”

Helpful Report

Posted 2 years ago

“This website or company is unfortunate. I don't really understand how people have business with them. I ordered once from them then came with a cheap quality plus the size was smaller than I thought. So I decided to return them which I did and shipped them. This has been been almost a year now and no refund or contact have received from them, only confirmation that the items were received by them. And of course I had to check pn that myself. The issue is they don't have a phone number here in USA. So to contact them must be by chat only,which I tried no kidding 20 times now and no help,explanation or answers were received from them. It was a horrible experience with them Now just want my money back but they keep saying that they can't locate my account.”

Helpful Report

Posted 2 years ago

“CLOTHING CONTAINS LEAD!! - ZERO STARS!! Do not buy these clothes or allow them to touch your body. Their clothes contain toxic levels of lead, sometimes more than 20 times the safe levels!! They need to stop selling their clothes immediately and fix that.”

Helpful Report

Posted 2 years ago

“What I received was nothing like the picture. This was 2 months ago. Returned but not yet refunded. Very bad. Wished I had listened to my gut instinct before purchase”

Helpful Report

Posted 2 years ago

“This is the worst online shopping experience I have ever had. I will never order from SHEIN again and will make sure that I share my negative experience with all my friends and family. I have been trying to return items for over a week. When I get to the next step button in the return process it does not work. I just get a little red circle. There is no customer service. You keep getting the same automated messages over and over. No way out. Don't waste your time on this company that offers "free" refunds.”

Helpful Report

Posted 2 years ago

“bad experience to buy shirts from them , one month ago I ordered 5 shirts from shein they shipped 2 missing 3 they ignore. I give zero star for them not recommend.”

Helpful Report

Posted 2 years ago

“I have to tell that experience with this site is awful. I ordered my maternity clothes, paid for it. And ordered express delivery. It never arrived. They tell me they reship, but then two items they can't deliver, which they told they would. They took my time, and gave too much stress, which should don't go with ordering maternity or any kind of clothes. It is awful site. The most awful in the world. And nothing arrived to me of what I ordered. Don't use this site. Will just give you stress and take your time and money.”

Helpful Report

Posted 2 years ago

“I have TWO outstanding refunds that have not been refunded back to my credit card. The refunds were confirmed 6 weeks ago Shein. There is no landline to call for UK customers. Their LIVE CHAT is useless. This company is scamming people.”

Helpful Report

Posted 2 years ago

“Increadibly poor quality clothing. Sizing extremely off and definitely not designed for westerners. Fabric quality is all synthetic and marginal at best. Much of it is laughably ridiculous. Products generally do not match even closely what advertised photos depict. Customer service is non existent and returns are all at customer expense. Do not purchase without a credit card that will back a consumer purchase. Also be prepared for identity theft once a purchase has been made. Shein will sell credit card information to hackers who will soon make fraudulent purchases on the same card. Overall Shein is a chicom scam. They also own Romwe and will ship purchases on that site with Shein packaging and vice versa. Shein also uses slave labor and dumps unused materials and chemicals. Many of their products reek of chemicals and dyes are not hardened and will stain other fabrics -sometimes while being warned. bottom line -avoid at all costs.”

Helpful Report

Posted 2 years ago

“There’s a hidden handling fee of £25, I spent over £200 and wasn’t aware of any handling fee. I won’t be shopping here ever again. There a scam and the quality of the items are poor.”

Helpful Report

Posted 2 years ago

“Shein is like a Drop-shipper, orders are ship from China and the money ship there as well. Takes a long time to get your merchandise and to get a refund if you are lucky. YOU WILL BE DISAPPOINTED! If you don't read the description, 90% of the products are made a super light-weight polyester fabric for the purpose of shipping it cheap and the quality is extremely poor. Something to be expected coming out of China. Buy at your own expense.”

Helpful Report

Posted 2 years ago

Shein is rated 1.9 based on 1,578 reviews