Name: Shein
Rating: 1.91

“I am pleasantly surprised with my order! I ordered about 10 items, ranging from swimsuits to sweaters to scrunchies. Aside from a few stitchings that were sticking out, I was extremely happy with the quality of the items. I wouldn't recommend buying chokers from there because they break easily, but what do you expect paying $3 for jewellery. Aside from that, the shipping came a lot earlier than expected! I ordered my items on the 13th and they arrived a week later on the 20th! I did have to pay $30 for customs, but that's normal for packages coming from China to Canada. I will order again - highly recommend their bathing suits!”

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Posted 5 years ago

“No!! Do not order from this company!”

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Posted 5 years ago

“Was told they could not process my order without certain info that i know is not needed and I told them forget anout the prder then a day later they charge my card somehow without the info they requested that they so needed amd now its going to take 30 days for a refund. I will be posting a bad review everyday till i receive my refund.”

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Posted 5 years ago

“So, I just have to preface this with the fact that I read almost every one of these reviews after placing my order. I found an item last Wednesday night that was a necessity for a cosplay and Shein and Makemechic were the only two websites that sold this particular dress (I used Google image search to crosscheck other websites). After placing my order, I started to get really worried that my item, ordered on 2/13 wouldn't be here in time for my cosplay to be complete on 2/21. I opened a ticket for my item and within hours, I was greeted by customer service, offering to cancel if I thought my item wouldn't arrive. I decided to take a chance and go for it, with express shipping which was $13. The customer service reps kept me updated every step of the way. Shein's own tracking sucks, however, they use DHL for express so I was able to track my item every step of the way. It arrived days early. It's here on 2/18 and I could not be happier. The product is gorgeous and customer service was A++! I'll certainly be ordering again.”

Helpful Report

Posted 5 years ago

“So, I just have to preface this with the fact that I read almost every one of these reviews after placing my order. I found an item last Wednesday night that was a necessity for a cosplay and Shein and Makemechic were the only two websites that sold this particular dress (I used Google image search to crosscheck other websites). After placing my order, I started to get really worried that my item, ordered on 2/13 wouldn't be here in time for my cosplay to be complete on 2/21. I opened a ticket for my item and within hours, I was greeted by customer service, offering to cancel if I thought my item wouldn't arrive. I decided to take a chance and go for it, with express shipping which was $13. The customer service reps kept me updated every step of the way. Shein's own tracking sucks, however, they use DHL for express so I was able to track my item every step of the way. It arrived days early. It's here on 2/18 and I could not be happier. The product is gorgeous and customer service was A++! I'll certainly be ordering again.”

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Posted 5 years ago

“Very affordable clothes and good quality! I get all my business clothes from this website including heels. I flippin love my cute lilac furry coat that I purchased recently from the website! It really makes me stand out and look like a diva.”

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Posted 5 years ago

“Cheap material, ill-fitting items and sizes are way off. Would not recommend whatsoever. No way to leave reviews online without posting a photo. Don't be fooled by the cute photos and the low prices - You get what you pay for!”

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Posted 5 years ago

“Two of like 7 things I got I can make work. That's not to say that they are good quality, just decent enough to keep. The rest isn't made to actually look like the fit in the photos. Very bad quality.”

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Posted 5 years ago

“This is how most Chinese websites works. They do not have stocks for most of items, only samples and when there are enough orders from people who were attracted to cheap prices, they start to manufacture and it will take a couple months to get it but fabriand design qulity is so poor it make look like you got it from garage sales. Recommandation: buy from us based online stores”

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Posted 5 years ago

“WORST ONLINE CUSTOMER SUPPORT. I HAD DISCREPANCIES BETWEEN MY PAYMENT AND THE INVOICE AMOUNT. I TALKED TO SEVERAL NAMES LIKE NEXIE, BUEN, LOVELY ROSE,SYRA. THEY TOLD ME TO HOLD ON AND WAIT FOR A SENIOR IN ORDER TO FIX THE INVOICE!! AND GUESS WHAT? I AM STILL WAITING FOR THE SENIOR TO EMAIL ME! THEY DO NOT DESERVE ANY STAR AT ALL! VERY DISSAPOINTED!!!”

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Posted 5 years ago

“It’s been so long and I haven’t received my items and customer service has not done anything to resolve this issue whatsoever. They also charged me 2 extra times for international shipping after I already paid during my initial order and was never told that I would be charged more. This is unacceptable I am so mad.”

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Posted 5 years ago

“Their stuff is super cute and inexpensive! I like that you can read customer reviews below the product so it helps with knowing how it fits and which size to order. Orders always come before they say they will!”

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Posted 5 years ago

“This website is a fraud. Don’t ever buy from here. $100 lost.”

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Posted 5 years ago

“Love shown❤definitely ordering there again😊”

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Posted 5 years ago

“I have emailed them several times. They charged me but I haven't received a thing. This company must be a scam!!!!! I will be reporting them to the Better Business Bureau if I don't hear from them today.”

Helpful Report

Posted 6 years ago

“I ordered over 20 items from blouses, blazers, pants, skirts to gloves because everything was very inexpensive and looked really nice. However, only 1/3 of my items were in stock and the things that arrived were either too small or made of very cheap quality. For the most part, everything looks like the picture, but I don't know how they got a real human body to fit into it. For instance, a cute bow belt with snap closure didn't even come halfway around my waist. I don't think it can even be considered a belt! It might as well be a choker. Not sure if I would order from the company again since everything I ordered were either not in stock or canceled for whatever reason. What I ended up spending was didn't add up. Also, it was difficult to tell what was being canceled and shipped since they mark your entire order as canceled if one or more items in your shipment are out of stock. It took a week for the order to come which wasn't unreasonable, but I was charged over $300 for about $100 worth of items.”

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Posted 6 years ago

“I used 2 different credit cards for my orders...first one was at "risk" and then my order was canceled and I reordered using a different card and that was at "risk" too?? Ridiculous! I will never order anything again from this company. I will never send a copy of my license or credit card as they requested. No one else has ever asked that!!! Do not bother to order from this company!”

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Posted 6 years ago

“I have bought a lot of things from this store and they have great quality for the price, I don’t understand why they have so many bad reviews”

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Posted 6 years ago

“recommend against, very poor quality material and only fits if your super skinny with no curves. Purchased two items, very disappointed. Never again”

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Posted 6 years ago

“Shein is the worst store I have ever ordered from. I ordered 3 things on their website still have never got them to this day it has been over 3 months. I go on their website and log in to my account where it says your order has been canceled mean while nobody gave my money back. I can not be more disappointed. And their clothes was suppose to be for a Youtube video but now my plans are ruined”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shein Reviews