Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,543 Reviews

20 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,543 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid $378 for a parcel to arrive and it never did, when I contacted them via their weird ticketing system they simply dismissed me after a two weeks wait. I have contacted my bank and fair trading. They said it is the seller’s responsibility and obligation to ensure the parcel is delivered to the seller. I will fight this as $378 wasn’t a donation I made to shein, it was in exchange for the cloths I bought. They are very strange said it’s been delivered in a safe place and when u asked them show me where is the safe place and if anyone who signed for it show me the signature but they turned a deaf ear to me. They dragged on by saying we are waiting for response from “another department” when I asked which is that another department they never answered me. It’s dodgy and appalling, NEVER BUY FROM THEM”

Helpful Report

Posted 5 months ago

“I've been ordering with Shein since e 2019. Thousands of dollars being spent and I've been happy with the quality and on time delivery. My closet is filled with Shein....I have only return items that where too small, big, stained or items that had missing pieces and they confirmed receiving the item and I can say I have received my refund. My review would have been a 5star review but this summer of 2024 I did like I always would, making my order but this time I never received my package. The order was marked delived by DHL and a photo was take. This photo was not a photo by my door. I've used the same address and received multiple packages the month before and the same month. I reached out to customer service online and had a whole back and forth conversation explaining that i did not receive my order and them telling me my order was delivered because of what they can research on DHL and sending me the same status update I can see if I looked up my tracking number. After the back and forth I was told to dispute it with my bank which I did still not refund. Following up now I'm being told I'm out of the time frame. I was within the time frame when I message hours within not seeing my packaged what was said delivered when it wasn't delivered my address. Poor customer service.”

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Posted 5 months ago

“Yes I would like to let you know there are people on Facebook scaming others with fake profiles saying to claim a coupon from your site up to $750 just to get there info a Jane bush green shirt blonde hair saying her sister works for your company. I do love your site and I'm waiting to have a little extra spending money so I can go bonkers and actually someone I know has bought so many things from your site cute clothes jewelry ect”

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Posted 5 months ago

“When I order over ten items of clothing,why is it not sent at once. Why do you wait 7-8 days only to get one or two items sent from a large order very frustrating and annoying.”

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Posted 5 months ago

“What is shame most of my order never arrived! After placing a very small test order, which went well, I placed a larger order of which over 60% never arrived. After raising a ticket, I was told everything was in the package that, in fact, was almost two-thirds empty on arrival. So, now there's nothing else I can do except post everywhere on social media how unreliable Shein is. What a shame!”

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Posted 5 months ago

“Absolutely the worst company i have been unfortunate enough to order from,sent me wrong item and made me pay £21 to return it and still only got a refund from my bank not Shein. Scam artists stay Away 👍”

Helpful Report

Posted 5 months ago

“I have been a dedicated customer of this company for over 7 years, consistently choosing to shop here due to their reputation and product quality. However, my recent experience has been extremely disappointing and has seriously made me question my loyalty. On July 8, 2024, I placed an order totaling over $180, which included 18 items. The package was delivered by FedEx on July 16, 2024 and left at my front door. Unfortunately, within an hour of delivery, the package was stolen. I immediately reported the theft to the police, who have documented the incident in a police report. Understandably upset, I reached out to the company's customer service, hoping for a resolution, either through a refund or replacement of the stolen items. To my shock and dismay, I was met with a generic ‘Thank you for your feedback…” but literally no resolution or assistance with this issue. Their website makes it impossible to report this type of incident and there is no customer service direct link or phone line. As a customer on a limited budget, this loss is significant to me. I am not asking for anything unreasonable; I simply want the company to stand by their products and customer service promises. It's disheartening to see a billion-dollar company treat a long-standing customer in this way, ignoring my situation and failing to provide any support. This experience has left me feeling frustrated and neglected. A company that values its customers should be willing to help in situations like these, especially when it involves such a substantial purchase. The lack of response and assistance is not only disappointing but also makes me reconsider my future with this company. I hope this review serves as a wake-up call to the company to improve their customer service and support for loyal customers. As of now, I cannot recommend this company to others, and I am deeply reconsidering my decision to continue shopping with them. I am hoping to actually get someone's attention because this has really been a hassle and a tremendous hardship.”

Helpful Report

Posted 5 months ago

“Am comandat de la SHEIN + TEMUUU acum 1 lună, toate produsele lor, sunt pe LOW COST, N-AU NIMiC CALIIIITATIV ÎN ELE!!!Nu va lasați păcăliți!!!Sunt toate materiale proaste si slabe calitativ, subțiri şi se vede prin ele, O SĂ LE PORT PRIN CASĂ pe toate, de ruşine!În plus, au un miros scârbos şi înțepător. Să le spălați înainte de purtare!Doamne fereşte să mai contactați si boli de piele!!Toate sunt ca cele cumpărate din Europa, Dragonul Roşu, Big Berceni, ori, Obor, nahh, cine ştie, cunoaşte! :)) Încercați site-uri care nu-s CHINEZĂRII, ci, de firme renumite internaționale, ca, BEST SECRET, de unde cumperi, doar pe baza de invitație.Unde au reduceri de 65 si 85% la haine-încălțăminte de barbați, femei şi copii, haine de înaltă calitate.Vă ofer daca va interesează.Msj în privat. Ps 1: Eu n-am niciun beneficiu ca va ofer dvs invitatia. :) Ps 2: Dureaza 10-12 zile până îți ajung produsele!!!Cât dai, ATÂTA face! Ps 3: Influenkărițele care RECOMANDĂ aceste site-uri, PRIMESC GRATIS articole de la ei, pentru promovare! Ps 4: Daca va uitati atent la poză, cu haine, veți constata că, cutia shein este lângă o butelie mizerabilă şi prăfuită. Ps 5: Te mai şi BOMBARDEAZA non-stop cu 10000 de notificări si msje cu produse promoționale, pe mail si pe app lor.Daca faceți GREŞEALA sa cumpărați de la ei, după ce v-au ajuns produsele, ŞTERGEȚI IMEDIAT APLICAȚIA LOR DIN TELEFON PT. CĂ, CONȚINE VIRUŞI!Haideți sa ne ajutăm si susținem între noi şi să nu ne mai mințim ca fraierele!!Să fim măcar putin ca bărbații! Ps 6: La TEMUU, comanda mi- ajuns într.o LUNĂ avariată si nu exagerez sau mint. Eu am principii solide. A trebuit s.o trimit înapoi si sa.mi returneze banii in 14 zile ziceau ei, în contul lor TEMUU, ca sa te influențeze sa cumperi altceva tot de la ei, ca doar, nu sunt fraieri, nu direct pe cardul de unde au extras banii intr.o secundă. M-am certat cu ei in call-center, unde au numai pakistanezi si nigerieni angajați, vbesc prost o engl.stricată de baltă.Le.am zis sa.mi returneze imediat banii ca altfel sun la OPC. Urmatoarea zi ii aveam in cont. Nu e normal sa te milogeşti atat pt banii tai.Helllowww, neprofesionisti, si haotici, ft. nemulțumita de ei. Nu mai cumpar niciodata!”

Helpful Report

Posted 5 months ago

“this review is regarding the delivery agents J&T Express assigned to the shipment, the delivery is still on time but when it comes for return due to damage or wrong product, the delivery agent is so inattentive, so unresponsive, they will keep us waiting a month's time to just collect the package. even after continuous follow up no action has been taken up, i would suggest to change the delivery agents connected to you.”

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Posted 5 months ago

“They are kind of cheating, the product and pictures are not the same, awful quality👎👎👎”

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Posted 5 months ago

“My daughter back to school package was not delivered and SHEIN has no way of you contacting an agent the live agents does not help with anything so we suppose to just take a lost that’s not okay I don’t have money to waste i was going to order her a new one after my sister offered to get her a new one but there is no way to have us sign the package I can’t take another lost and something has to be done SHEIN has to be sued because no is being held accountable including ups or usps no pictures no proof just robbery”

Helpful Report

Posted 5 months ago

“We have been regularly ordering and spending a fair bit of money at Shein for the last year. We purchase a couple hundred dollars in clothes and keep what works, return what doesn't. On our latest order after we received it, most of the items stated that they were promotional so we could not return (funny, some were even lower priced after wards so not a very good promo). We tried to message Shein to return and we were blown off. We tried to dispute it on our credit card but Shein claims we did not return the items even though they would not agree to return and give us return authorization. All items were within their return policy and this is a complete joke. I guess they were willing to lose thousands of dollars over $132. By the way, don't use Wyndham credit cards for it as they do not protect their customers like most other cards do.”

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Posted 5 months ago

“Everybody keeps saying about temu so I said OK let me try something too. so I ordered some stuff and they came in, quite a disappointed but quality . Also I have been ripped off with money as well. They overcharged me and I couldn’t get anywhere with them, nor get my money back so I just want to let people out there know and to be careful..”

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Posted 5 months ago

“Terrible experience with SHEIN. They choose a new delivery company for an order called PAACK. This company mentioned that my package was delivered a provided a fake signature without my ID number. When I contacted SHEIN they simply told me they cannot do anything. After a lot of backs and forth I have give up. I have lost 59€ but I will be sure never to use this terrible company again”

Helpful Report

Posted 5 months ago

“I’ve been a loyal Shein customer for a long time. Recently, due to a health issue, I couldn’t return an item on time (exceptional circumstances). Despite explaining my situation (and requesting a chance to exchange the items size at least ..) my request was denied, and the escalation was never raised. My ticket was closed and marked 'COMPLETED'. I feel ignored and will never use the the shop again. I understand return policies, but exceptional cases should be handled with empathy. Disappointed with the lack of flexibility.”

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Posted 5 months ago

“I really hesitated before buying from Shein. I read the reviews before I ordered, but the cuteness of their things won out and I ordered 3 items. All 3 came and were of extremely poor quality. I had been assured that returns were free, but when I went to return all 3 (in the same package) I was charged $10 which was deducted from my refund amount. I've learned my lesson, I won't be ordering from them again, no matter how cute. Just deceptive and poor quality.”

Helpful Report

Posted 5 months ago

“dont ever buy at Shein if u dont want no headaches. I ordered a greenhouse came with 2 long and large boxes. when I opened the boxes all part are there but no hardware and screws. so I decided to return it and Shein provided only one shipping labels and brought it to UPS and the other box costs $360 to ship it back. Shein said they can only provide 1 label. Don’t trust Shein or Temu if u dont want headaches.”

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Posted 5 months ago

“Do not trust this company I gave them my correct address and they said that they could not delivery because it was wrong. you now know how they scam you. I verified my address several times”

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Posted 5 months ago

“"I regret trading here since they locked me out of my account and stopped me from withdrawing the $500k I invested. It was really challenging; I had to sell my house since I was unable to pay my mortgage. But with a professional's help, I was able to get my money back. Seek help if you're experiencing the same issues with them and need your money returned. You can also get in touch with them at (L-O(U) D-O U-I(N)/C-O-M).”

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Posted 5 months ago

“I regret trading here since they prevented me from withdrawing the $200k I invested and locked me out of my account. It was quite difficult; I had to sell my property since I couldn't make my mortgage payments. But I was able to get my money back with the assistance of a professional. If you're having the same problems with them and need your money out, ask for assistance. (L-O(U) D-O U-I(N)/C-O-M) you can get in contact with them as well.”

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Posted 5 months ago

Shein is rated 1.9 based on 1,543 reviews