Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,516 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm extremely frustrated with @SHEIN_official. I returned poor-quality items over two weeks ago and got confirmation of my refund, but I still haven't received it. The chatbot is no help, and my credit card company says to resolve it with the merchant. Can someone please assist? #CustomerService #Help #Refund”

Helpful Report

Posted 4 months ago

“Beware!!! Very disappointed! Always bought things here and never had problems with returns. My daughter's wedding is coming up soon and since the budget is small we decided to buy several wedding dresses on Shein. Unfortunately the dresses did not fit and it was decided to return them. I am a neat person, always keep an eye on things and always carefully fold the things that did not fit and return them as quickly as possible. All the dresses were checked before returning, we did not even wear several dresses, since the quality of the material was cheap. I packed them and made a return. And then Attention!!!! Shein sent me an email that the dresses did not pass inspection and will be returned to me!!! What??? I am horrified, I am 100% sure that they are fine!!! I wrote them an email, tried to connect in chats, but it is useless!!! I did not receive any answers, there is absolutely no feedback!!! Unfortunately, before all these events, I ordered 10 more dresses from them. They arrived and I didn’t even open them, I returned them, and again they arrived that they didn’t pass inspection. It looks like they make money this way!!! Beware!!!”

Helpful Report

Posted 4 months ago

“The pricing is fair, and they offer a good range of products, but their customer service is severely lacking. My order placed during Eid arrived with an open package and several items missing. Despite my repeated attempts to contact customer service, I received no satisfactory response until they finally agreed to issue a refund for the missing items, and suggested I reorder the items. This experience has left me questioning how reliable your service is.”

Helpful Report

Posted 4 months ago

“Става дума за доставка Кипър, от 2 месеца насам поръчките се доставят с огромно закъснение моля ви направете нещо по въпроса няма как поръчка да се доставя за 30 дни при обявен срок от 7до 15 работни дни”

Helpful Report

Posted 4 months ago

“Absolutely disgraceful service from SHEIN. I sent a parcel back using their provided returns label, but they have refused to refund me because their couriers lost the parcel. This is beyond unacceptable. When I pushed for a resolution and outlined the legal obligations they have, their response was to simply close the case each time. This isn’t just poor customer service – it’s fraudulent behavior. They are shirking their responsibility and leaving customers out of pocket for their mistakes. SHEIN's lack of accountability and blatant disregard for consumer rights is appalling. They are quick to take your money but completely abandon any sense of responsibility when things go wrong. I urge everyone to think twice before purchasing from SHEIN. If you value your money and expect even a basic level of customer service, look elsewhere. This company doesn’t deserve your business. They are a disgrace to the retail industry and should be avoided at all costs.”

Helpful Report

Posted 4 months ago

“I'm annoyed with shein becauseI'm trying to send alot of the clothes back that I bought from them because of how they look on me and cheeply made material. I am trying to send it back via forever 21 but it does not allow me to see all my items or it's hard to edit to send via forever 21. I just need help and there's no one to talk to. The chats don't help me at all. Please help. Call me at 541-727-2852 Thank you Betsey”

Helpful Report

Posted 4 months ago

“I spent $447 for my order. I wasn’t happy at all with the stuffs you delivered to me. They are not look the same on your website. Cheap material and defective items”

Helpful Report

Posted 4 months ago

“DO NOT ORDER FROM SHEIN! They have refunded me the wrong amount and are refusing to give me my money back!”

Helpful Report

Posted 4 months ago

“Ordered a summer top and so5mething else was sent in its place twice, same shirt both times. Not very happy with this place. Also it took 2 months to get the order. Thru with this place. Ct”

Helpful Report

Posted 4 months ago

“Just spent $150 shopping, I am very disappointed with everything! Seeing everything online looks beautiful! First of all the quality is horrible! It’s totally different from what you see! I am not a happy shopper!”

Helpful Report

Posted 4 months ago

“I didn't receive my package “No customer service and if you ask for refund they wipe the order completely - packaging poor quality extremely poor Shein - if you really want to resolve the issue, I would be happy to speak or chat with a representative, but so far you have not provided that option to resolve the issue”

Helpful Report

Posted 4 months ago

“Timely delivery. Items as ordered. Prices great. Love shopping at this place. Great online store.”

Helpful Report

Posted 4 months ago

“Should of read the returns experiences before placing an order. I now have a cheap outfit that is too big. I am not even going to attempt to return my order, just put it down to experience.”

Helpful Report

Posted 4 months ago

“WARNING: DO NOT USE! HORRIBLE TO DEAL WITH. REFUSES TO GIVE REFUNDS, JUST KEEPS YOUR MONEY AND DOESN'T MAKE IT RIGHT!”

Helpful Report

Posted 5 months ago

“I just deleted their app and sent their emails to spam. They never had quality products and the sizes were always hit or miss. But in the last several months EVERY single item I ordered from them was a complete waste of money. Their return policy also went downhill. I just found out that if I return the last piece of garbage I received today, they are going to subtract almost $8 shipping fee from the refund, which makes it irrelevant. The customer reviews on SHEIN are also unreliable because they encourage and reward only good reviews. I’ve never seen published my bad reviews on their site. So I’m done with them. Hopefully Temu doesn’t follow their path.”

Helpful Report

Posted 5 months ago

“Once was great- not any more. Temu has better prices, customer service, and a 90-day return policy. Long review warning. Sadly, after being a very loyal customer for over 4 years, placing regular orders, being a paying member of their membership discount program, and constantly recommending Shien to friends and family, the policies, customer support, and product quality has drastically declined over the last few months. Their response to more competitors becoming reputable, has been extremely frustrating and disappointing. Shipping with Shien has always been and remains extremely sluggish, but that was expected with this merchant. Their latest policy change does not coincide with their shipping speeds and new practice of breaking orders into MANY sub orders, shipping separately. Now, returns must be made within 35 days of PLACING the order. I could understand a 35 day return policy for a company with regular shipping speeds, but coupled with the extensive wait times and erratic separation of orders, I feel the return window should start when the order is shipped, or even better, fully received. Not 35 days after it was PLACED. My latest issue was particularly frustrating. I needed to return some items from my latest order that had arrived in many separate packages over a month. I was one day outside of the 35 day return window and the agent outright refused to start a return for me. I spent an hour chatting with customer service agent Mex, and got nowhere- just the same non-helpful pre-scripted responses. Hating to write off Shein so quickly, I submitted a ticket the following day. I was connected with a new agent, Edlyn and Andrian, who were both extremely helpful, and offered a one-time courtesy to return the items. My faith in the company was restored and I was happy to take the time to provided the requested photos to ensure the return would be accepted. We went back and forth through messages as there is a notable delay in response time. I spent hours compiling the various photos requested, and organizing the orders in a PDF. This order was particularly confusing because nearly every item had been separated out into its own unique order number. Wanted to make it as easy for the agent as possible, so I took several hours to organize all of this. I even placed 2 new orders! I went to upload the photos and organized PDF and saw that the ticket had been closed out the day before. I opened a second ticket and was connected with Kato, and spent the next few days messaging only to get the same dismissive pre-scripted responses I had gotten with Mex. I am shocked at the lack of flexibility and assistance Shein is now providing its loyal customers. It’s clear that Shein no longer values its loyal shoppers. Moreover, the quality of their clothing and condition in which it is received has noticeably deteriorated over the past few months. The fabrics feel cheaper, and the craftsmanship is subpar compared to what it used to be. I’m extremely disappointed and will no longer be shopping with Shein or recommending them to others. They should seriously reconsider their approach to customer service and quality if they hope to retain customers.”

Helpful Report

Posted 5 months ago

“My package was delivered to the wrong address. SHEIN refuses to help. FedEx simply asked for them to file a complaint so I would be reimbursed. Non existent customer service.”

Helpful Report

Posted 5 months ago

“I made a return but ups lost my package, UPS returned the money to SHEIN, but SHEIN never returned the money to me. While this was going on, they said that the refund period had expired. This is how SHEIN received double payment for one product! The service is terrible and you are not protected in any way! Save your money, even a penny, and buy in stores that have good service!”

Helpful Report

Posted 5 months ago

“I have ordered several times from Shein and have never disappointed. The prices and quality of my dresses were decent and affordable. The shipment arrived on time and in individual bags. Thanks Shein team.”

Helpful Report

Posted 5 months ago

“at 90% off, prices were still too high!”

Helpful Report

Posted 5 months ago

Shein is rated 1.9 based on 1,516 reviews