Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,577 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it’s actually so good not going to lie, my order came early and the clothes are literally so cute!! dont be put off by other people’s opinions but honestly I was afraid to shop at shein and now I realise that this is so lit”

Helpful Report

Posted 3 years ago

“the customer service is kinda bad mainly bc they dont really help you with anything when u ask a question , and the express delivery is kind of quicker then expected. it took 7-8 days and it might have been longer then 8 days mainly bc i bought 20 items . but besides tht the clothes are really cute and theyve stepped up on there quality so for mee i think u should order from there”

Helpful Report

Posted 3 years ago

“I bought 8 things off of shein, they all came with in a month, and I am very happy with what I bought. Just make sure to read the reviews on the item. That's what I did and my order was great.”

Helpful Report

Posted 3 years ago

“I hesitated to purchase as it is for an upcoming birthday which I was unsure items would arrive on time but ordered anyway. Order was placed 4 days ago and just received it today! The items I purchased are pretty much in line with what I expected and saw online. Last of all, each item was placed in a separate bag which was a very nice touch! Thank you Shein for better than expected delivery and I am absolutely delighted with the products and the prices!”

Helpful Report

Posted 3 years ago

“Super happy with 6 blouses as well as Sheins reports throughout the process. Neatly packaged in separate ziplock bags. Received in 3 days after paying courier fee.”

Helpful Report

Posted 3 years ago

“I have ordered from shein for the past three years and I have never had a problem with them. I love their clothes and they fit great. Their prices are great. I have gone to local stores and they carry the same merchandise much more expensive. You just have to see the measurements of clothing your selecting. Not all clothing have the same measurements. As for deliveries and returns as of yet I have never had an issue. I once had a problem with a delivery but it was the post office fault. I have made multiple returns with no problems. You must also make sure item you are ordering is non refundable. Their point program is great too. I love shein!!”

Helpful Report

Posted 3 years ago

“Excellent service, good quality clothing including plus size. Delivery time is reasonable considering where its coming from, and the returns process is straight forward and free of charge. What's not to like!!”

Helpful Report

Posted 3 years ago

“I have made so far several online orders from shein over the past couple of months, dresses, tops, light jackets, accessories etc ... I am very satisfied with this brand. The quality is very good with respect to the price that you pay ! The shipping is quite fast, I always receive my packages before the estimated delivery time. The return process is FREE (which is amazing) and I always get refunded on my credit card. I truly recommend Shein !”

Helpful Report

Posted 3 years ago

“Shein has reliable clothing and I wear them all the time, they are amazing on shipping also.”

Helpful Report

Posted 3 years ago

“I love it”

Helpful Report

Posted 3 years ago

“My experience with Shein was absolutely smooth. I ordered on 14.04.2021 and received my parcel on 23.04.2021(Johannesburg, South Africa). Communication was good and the items I bought were perfect 👌”

Helpful Report

Posted 3 years ago

“Love Shein . It is decent quality for the price you pay. My kids use it for upto date throw away items”

Helpful Report

Posted 4 years ago

“I love the designs and quality and shipments are faster than any online stores i shopped before, i certainly recommend it over store cheap brands like urban planet or sirens or forever 21”

Helpful Report

Posted 4 years ago

“I’m not sure why there is all this negative reviews. I have bought many items on Shein and YES some are good and some not so good, however there is sizing and measurements mentioned clearly on the items and reviews from a lot of customers with attached photos! Many times I’ve had issues with items they sorted it out for me always and refunded if needed. Their customer services is good as they reply and help and shipping times ofcourse depends on where you live. The prices are reasonable compared to many brands and some clothes quality is excellent and some not so much so if you have issues please message them don’t scare away customers from reviews like this if you don’t bother shopping and choosing items correctly!”

Helpful Report

Posted 4 years ago

“I like the clothes etc that I get from here I’ve bought a lot”

Helpful Report

Posted 4 years ago

“I live in the US. I have ordered from Shein many times and I’ve had no issues so far. I always get my packages within a week. Their jeans are good quality, some of their shirts run a little small, some run big. You just have to make sure you know your measurements. No problems yet.”

Helpful Report

Posted 4 years ago

“Will never shop anywhere else clothes are fantastic quality at tiny prices !!!”

Helpful Report

Posted 4 years ago

“I ordered from Shein in Feb, got my parcel in March (less) than two weeks. I got exactly what I ordered, good quality and the sizes are perfect. I would recommend it to anyone. Thank you.”

Helpful Report

Posted 4 years ago

“Placed an order with SHEIN on 16 Feb 2021. Buffalo Logistics sent me a sms yesterday 03 March 2021 regarding a customs payment which I made. I received my parcel in Durban today. I’m so happy with the prompt service and the clothes are of good quality.”

Helpful Report

Posted 4 years ago

“Good quality, free delivery in South Africa within 9 days!”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,577 reviews