Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,579 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered fast track ordering but only got 1 shirt out of 22 items I ordered, and it clearly said my order is delivered, as I said only found 1 item and nothing more. Plus the item I received was torn and missing a button. Nowhere to contact Shein, except to return back items, well I can't send back what I don't have. Yes the clothing might be cheap in price, it's not worth it if you don't get it... What a messed up company I've contacted my bank am going to let them deal with these persons cause I have no way to! Advice to all, buy elsewhere”

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Posted 3 years ago

“I ordered a $100 gift card for my daughter on December 6th. They sent me an invalid number and pin. Have been told they are issuing a new card and I need to wait 24-72 hours. This has been going on for weeks with no resolve. No customer service number only live chat. They are useless and have stolen from me.”

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Posted 3 years ago

“Ordered a pair of boots that were advertised as genuine leather. When they came in a flat bag to my mailbox I knew that I wasn’t going to like what I would see when I opened the bag. Horrible product, no leather anywhere just plastic. Smelled like a cheap dollar store. Straight into the garbage. Will NEVER buy from them again. The product you see is NOT what you get. They should be shut down”

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Posted 3 years ago

“my sister bought from here and we are both so disapointed as a light came way to small no remote wich was said there would be and a crack very disappointed don't buy from shein”

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Posted 3 years ago

“I brought a Camo pants! I read the reviews before and actually was happy because the reviews was good. The delivery was quick, but I got my right size and was very big by the zipper, the legs too. It came ripped at front by the zipper. Well, I’m don’t know much about the return policy! I don’t recommend!”

Shein 1 star review on 27th January 2022

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Posted 3 years ago

“Unethical labor & HORRIBLE quality of merchandise”

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Posted 3 years ago

“No contact number, an made me pay a extra shipping fee, very unhappy”

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Posted 3 years ago

“I ordered my parcel on the 27/10/2021 from shein china and the estimated time was 18/11/2021 and up until today 25/01/2022 I did not receive my parcel and I am not able to communicate with them no contact details or email that they respond to”

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Posted 3 years ago

“Shipping is extremely long! The website gives you one day & when you make the purchase the date is extended. Very disappointed, I made my order 01/10/2022 and it’s now saying delivery date 01/24/2022. Now it looks as if my daughter won’t have her outfit for her birthday. Literally took 2 weeks for delivery. Now my daughter doesn’t have an outfit for her birthday 😔”

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Posted 3 years ago

“I'm still waiting fir my order that was supposed to be delivered by the 16th - 19th January...I haven't received it. No communication. I tried emailing them but still no response”

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Posted 3 years ago

“I have never heard of Shein until yesterday. I reviewed my credit card account and somehow they charged $332.34 to my credit card. The bank issued me a credit and canceled my card but Shein turned around and charged my card again before the bank could cancel card. I can only assume this company is nothing but scammers. warning: STAY AWAY form Shein!!!!”

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Posted 3 years ago

“I ordered 2021-12-19 and say order is arriving between the 7th and 10th of january, today is 14 january and still nothing, i’ve emailed and no response. Disgusting.”

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Posted 3 years ago

“Orderd 3 tops .1x stitching missing .(big hole) 1 top sent one which did not order .like a rag.never buy from them again.”

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Posted 3 years ago

“I ordered a good amount of clothes to gift to my nephew for Christmas since I saw they had good pricing. I paid expedited shipping which is around $13 so that I could get it here as soon as possible.They took alittle bit longer than expected to process my order but I figured I ordered with enough time that it wouldn’t be a problem. Well, after they finally shipped, it seems my parcel got lost in transit. I kept reaching out to FedEx as Shein told me once they ship it’s no longer their problem. Finally after a week of no movement or help from FedEx, I reached back out to SHEIN to see if I could at least be refunded so I could possibly reorder my items or buy another gift for my nephew. They asked me to give them another 7 business days to investigate what happened before I contact them again. At this point, I’m out of money, time and gifts. I tried to be patient and gave them the time they requested to look into what happened. The 7 business days have come and gone so I requested that they refund me my full amount. They told me I would not be refunded shipping which was $13 because it’s not something they do. Instead they tried to give me a coupon code for free shipping which mind you, you get free shipping if you order more than $49 anyways. They are complete scammers that don’t care about their customers. Do yourself the favor and shop elsewhere as they will do nothing to help you out when things go wrong.”

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Posted 3 years ago

“quality and size is not up to the mark. Also fake reviews on the site misleading customers to buy products”

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Posted 3 years ago

“We ordered a few items of which most was perfect. 2 shorts were too small(not true to size) . The cost to send it back for a refunds exeeds the value of the items by far. This is sad as we cannot wear these at all.😔”

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Posted 3 years ago

“My order is delayed by 3 weeks, and the vendor ain’t doing refund unless I send the package I never received back. And even then they wouldn’t return money for three weeks. So they basically stole my money and never delivered the order.”

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Posted 3 years ago

“When they refunded to my two returns, they kept the TAX I paid to the government!!! Customers normally do not notice that!!!! That was very sneaky and ILLEGAL! Their sizing is very off - hard to buy something actually fit. Customer service was poor, nowhere to email them. Agent's English is also poor - plus they provided wrong info for return address”

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Posted 3 years ago

“You guys selling items with poison in it.”

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Posted 3 years ago

“I am still waiting for both my orders today which I have paid for on 26th of November 2021. One of them is still in China, yet I have paid money for both CUSTOMS. All I get from SHEIN is an apology and points but no action. I am left alone to sort the mess of people they chose. Tommorow is a day away from Christmas and my family will have no clothes for Christmas. I've had stress for 2 weeks now and my money almost R10 000 for stress 😭😭😭😭”

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Posted 3 years ago

Shein is rated 1.9 based on 1,579 reviews