Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ordered looked nothing like pictures. Also had parts of items missing. Not to mention the fabric is so cheap it broke while i was taking the plastic off”

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Posted 5 years ago

“Good service, nice clothes!”

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Posted 5 years ago

“My order which was placed on 23rd is still under processing and they say its ready to pick up by USPS since 9 days now. I contacted their customer service 6 times to expedite my shipping as I m travelling within a week. All 6 times they agreed to do it and yet the package hasnt picked up by USPS. I m totally disappointed with their service. Please do something to get my package delivered.”

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Posted 5 years ago

“Great service. Excellent products”

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Posted 5 years ago

“Quick delivery of dresses, excellent quality and very true to the pictures, as advertised.”

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Posted 5 years ago

“I was skeptical at first because I read mixed reviews. So I decided to try it and buy 2 dresses both at $18 each. I figured at the very least I won’t lose much. I was pleasantly surprised! It shipped quickly and the dresses fit and were not the most amazing quality but decent where I was satisfied! I would equate it to a forever 21 quality. I received a lot of compliments from my dress!”

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Posted 5 years ago

“They sent the wrong size”

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Posted 6 years ago

“Although delivery was a tad bit longer than usual I thought this company was special..I love the quality of the clothes too”

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Posted 6 years ago

“Spent $50 on a order over a month ago that I still have not received or been refunded for. Their tracking shows it was delivered a week ago but I never received it. :(”

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Posted 6 years ago

“They had quick shipping and great selection”

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Posted 6 years ago

“Shein is my favorite online clothing store of all time. I have ordered countless items from them countless times and have never had d a bad experience. All of my go-to / favorite outfits in my closet are all from Shein! They have incredible prices, fantasic clotes, plus, ton of other things like accessories, home design items, and even kitchen appliances! I would highly recommend shien to anyone looking to get high quality, cute, well fitting clothes on a budget.”

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Posted 6 years ago

“I’ve order 3 times from this app and I just love it I got everything on time and the quality is not bar at all for the price! Just read the reviews from the items you want to get and you should be fine ...”

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Posted 6 years ago

“If you want to survive in this business, dont ship via Delhivery They are Liars. They commit a delivery date and blame us on messages for not being availaible. They never show up and admit they didnt on call due to lack of staff.. Never ordering again. https://t.co/PsGkXt329r”

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Posted 6 years ago

“Haven’t received my order yet and hoping it will arrive within the next 5-6 days, but no way of tracking or seeing history. I attempted to IM them several times and no response. Discover indicated that I was charged. Scary that they have no customer service numbe or email. First and last time ordering from Shein.”

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Posted 6 years ago

“HUGE RISK OF IDENTITY FRAUD Shein and Romwe are both asking me to send photos of my government id passport and credit card, i called paypal and my credit card company they said this is very concerning that an online merchant is asking for such photos, even with id numbers blacked out. they called my on my landline which corresponds to my billing address, but still demanded that i send the photos. romwe gave me a refund on paypal because i refused, however shein has not given me a refund BEWARE you might not get your clothes or your refund”

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Posted 6 years ago

“Top ordered in size 14 , usually I'm a 12 but sometimes online shops are sized differently. It arrived and was an least 2 sizes too small. Had to return. Expensive mistake”

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Posted 6 years ago

“The Quality of the received item is just amazing even with the affordable prices”

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Posted 6 years ago

“NOT TRUE TO SIZE. MATERIAL IS VERY POOR QUALITY FEELS PAPER THING, LIKE IT WON'T RESIST WASHING. THE MINUTE I OPENED MY BAG AND TOOK THE BLOUSE OF THE BAG I WAS VERY DISAPPOINTED. I ORDERED A LARGE BUT TRUE SIZE LOOKS LIKE A X-SMALL. BE VERY CARE-FULL WHEN BUYING FROM THIS SITE.”

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Posted 6 years ago

“Jumper ordered was tiny, one size fits all, don`t think so, good quality but made for a 12 yr old. Extremely disappointed as the they show a lovely selection of Jumpers. Never again!”

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Posted 6 years ago

“Took nearly 2 months to come home. Packaging was really bad and clothing not as stated on website. Material very flimsy for price. Had high expectations for the price I had to pay.”

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Posted 6 years ago

Shein is rated 1.9 based on 1,519 reviews