Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,547 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 2 star review on 26th January 2025

CAE

Shein 1 star review on 18th January 2025

Dani

241

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping time was fast. But the quality of the coat I ordered was garbage! ... I should have known $40 for a teddy bear coat was suspicious 😩😔”

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Posted 6 years ago

“One of my items didn't arrive but the website said it had and now I can't return as the website isn't working when i press the "return" tab”

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Posted 6 years ago

“Horrible service I place an order , they send an email saying order was arrived I never get anything I contact the company to ask for help ... and they do nothing don’t order here again they want you to purchase items but if you have troubles they don’t pay attention to you they don’t care .... never ever will purchase anything on this place if could rate 0 I would horrible”

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Posted 6 years ago

“Scam alert! I spent $50 on lingerie only to find out they sent sizes too small and poor quality. They advertise pretty pictures but the pieces are made from cheap ripable fabric, seams coming out, threads coming out everywhere. I emailed them pictures of the pieces -- no response. This company is a total fraud.”

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Posted 6 years ago

“So poor quality that I even didn’t wanted to put dress on me, only useful to wash floors. I ordered bodysuit which I put straight away to bin after customer service said it’s not returnable. Don’t waist your time and money on this scam.”

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Posted 6 years ago

“I was placing my order and stopped when after entering the card number, it asked for the pin number for my card....never give your pin number to anyone!”

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Posted 6 years ago

“This company is complete fraud. I placed an order online, they took funds from my bank account and then proceeded to not fulfill my order because they flagged it as fraud. They requested a copy of my card information and my ID. When I requested an immediate refund because it was them that flagged the fraud not myself or my bank who flagged it, I was told a request would be acknowledged within 24 hours. If your not going to send the merchandise, don't take the money. Also there is no customer service number to call so you are at the whim of faceless employees to rectify the situation. DO NOT DO BUSINESS WITH THIS COMPANY.”

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Posted 6 years ago

“They send me emails with order confirmation I never made Your SHEIN order number is LXA45539”

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Posted 6 years ago

“Poor and cheap quality! I wasted my time and money! Planning to return what I bought!”

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Posted 6 years ago

“All I wanted was to buy a nightgown, and there it was...Huge discounts if you buy three and so forth and so on, was never able to get to the page to order. What the heck? Greed is something that will bring a company down. Try to con people and they will turn against you! Americans are not stupid!”

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Posted 6 years ago

“WORST EXPERIENCE EVER! This Company is a scam. Their products have very poor quality. The customer service it bad and they don't want to give the money back.”

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Posted 6 years ago

“BTW... I don't have a e-mail app on my phone either, once I long into my pc, I usually click "trash" em all.”

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Posted 6 years ago

“I saw some curtains... But to install a app, just to see whatcha got... ain't happening.. But the reviews really made me happy, no Bizznezz from me”

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Posted 6 years ago

“This company is a fraud!!!!! It takes the money of its users with no plans on shipping out any clothing. On top of all this the company has no phone contact number, only live chat, and you get no help with live chat because there is never anyone there to chat...”

Helpful Report

Posted 6 years ago

“Placed an order and some of the items didn't fit. I logged onto shein site to return the items and it said no orders where found under my account. Tried to contact company and no contact number. Tried live chat and got no where. I haven't been able to find out how to exchange or return my items. Will never order from this site again.”

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Posted 6 years ago

“I ordered about 30 items and I follow Shein charts on size and had over 5 items that were too big, but I could not return or exchange them because to do so you must print your order and choose from there and those items did not appear on my return order, only about less than 20 were there. Shein’s response, must be your server, tried on over 5 different computers and servers, no luck and no help from their really bad customer service. Not worth it, too many other sites to order from”

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Posted 6 years ago

“I ordered 2 sweaters. One was very pretty as expected. Ran very large. Second sweater was very cheap looking. Ran very small. I wont order again.”

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Posted 6 years ago

“This is my first time ordering from Shein and one of the items I received in my package was wrong. Now I will be waiting to hopefully resolve this issue soon.”

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Posted 6 years ago

“I ordered 2 lavender fur jackets and paid for the express shipping my order came within a week. I was satisfied with jackets they fit well.”

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Posted 6 years ago

“I'm not sure how there are so many negative reviews...I've ordered, returned, had an order get stuck in customs and refunded completely with no issues. The quality on about 90% of the items I've ordered is amazing, especially for the prices. Returns are free. Customer service always gets back to me within 24 hours. Idk, I've never had an issue and recommend Shein to everyone. I'm ordering from US, so I'm not sure if that makes a difference but to me it's a great company. I guess to each there own :-)”

Helpful Report

Posted 6 years ago

Shein is rated 1.9 based on 1,547 reviews