Name: Shein
Rating: 1.93

“I was skeptical when I read the reviews after I ordered. I'm so happy to report that it came within a week and every thing fits exactly as I expected it too!! I have no complaints! I will be buying again soon!”

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Posted 5 years ago

“Scam Scam Scam!!!!! Don’t do it!!! Ordered $67 dollars worth in items received 1 item. Customer service never answer and online chat is a joke.”

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Posted 5 years ago

“I was skeptical to order from here at first but needed some new clothes for work. I spent $118 on various items from sunglasses to blouses to skirts to pants. My order came within a week & I was thoroughly satisfied with my order. Everything was packaged nicely, everything fit (even the pants; I never get pants to fit so I will be ordering other colors!) I think it’s important to read the reviews for each product you decide to buy though before purchasing.”

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Posted 5 years ago

“I wrote down everything that I ordered specifically for reference in case something stupid happened. They added a duplicate shirt to my order and charged me for it. I have shipping insurance but with it being in China, I don't know if my return will ever get there or be credited to me. Their customer service is so uncomfortable and if not awkward, just plain rude. I don't even have a review of the clothes yet. I can't imagine what a nightmare that will be at this point.”

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Posted 5 years ago

“This company sucks. They took my money I paid for express shipping and when I found out it wasn’t going to be to my home in the 2-4 days I paid for I asked and they blocked me.”

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Posted 5 years ago

“It took them 1 month to give me a refund that I claim in less than 12 hours of my purchase. & I had to do it with my bank because they didn't help at all. They cancel my order but didn't refund my money.”

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Posted 5 years ago

“I believe all these Chinese companies are scammers! I wish people would boycott them and perhaps they would change their customer services. BOYCOTT CHINESE COMPANIES!”

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Posted 5 years ago

“If you have large breasts DO NOT ORDER FROM THIS INCOMPETANT COMPANY! I specifically ordered 3 garments in plus sizes so that they would fit my 38DDD breasts and they sent me garments with flippin A/B cup sizes, hell they only covered 1/3 of my breast!”

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Posted 5 years ago

“I spent $60 here. The material felt cheap. A size S on one shirt is big then a S on a different shirt is too small. Bad experience”

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Posted 5 years ago

“By far the best online shopping experience I have had! Spent over $100 which gave me free express shipping and my 11 item order was here in 3 days! Prices are incredible for the quality that you are getting, everything fits exactly as expected. I highly reccomend this website, high fashion for low prices!”

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Posted 5 years ago

“I am pleasantly surprised with my order! I ordered about 10 items, ranging from swimsuits to sweaters to scrunchies. Aside from a few stitchings that were sticking out, I was extremely happy with the quality of the items. I wouldn't recommend buying chokers from there because they break easily, but what do you expect paying $3 for jewellery. Aside from that, the shipping came a lot earlier than expected! I ordered my items on the 13th and they arrived a week later on the 20th! I did have to pay $30 for customs, but that's normal for packages coming from China to Canada. I will order again - highly recommend their bathing suits!”

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Posted 5 years ago

“No!! Do not order from this company!”

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Posted 5 years ago

“Was told they could not process my order without certain info that i know is not needed and I told them forget anout the prder then a day later they charge my card somehow without the info they requested that they so needed amd now its going to take 30 days for a refund. I will be posting a bad review everyday till i receive my refund.”

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Posted 5 years ago

“So, I just have to preface this with the fact that I read almost every one of these reviews after placing my order. I found an item last Wednesday night that was a necessity for a cosplay and Shein and Makemechic were the only two websites that sold this particular dress (I used Google image search to crosscheck other websites). After placing my order, I started to get really worried that my item, ordered on 2/13 wouldn't be here in time for my cosplay to be complete on 2/21. I opened a ticket for my item and within hours, I was greeted by customer service, offering to cancel if I thought my item wouldn't arrive. I decided to take a chance and go for it, with express shipping which was $13. The customer service reps kept me updated every step of the way. Shein's own tracking sucks, however, they use DHL for express so I was able to track my item every step of the way. It arrived days early. It's here on 2/18 and I could not be happier. The product is gorgeous and customer service was A++! I'll certainly be ordering again.”

Helpful Report

Posted 5 years ago

“So, I just have to preface this with the fact that I read almost every one of these reviews after placing my order. I found an item last Wednesday night that was a necessity for a cosplay and Shein and Makemechic were the only two websites that sold this particular dress (I used Google image search to crosscheck other websites). After placing my order, I started to get really worried that my item, ordered on 2/13 wouldn't be here in time for my cosplay to be complete on 2/21. I opened a ticket for my item and within hours, I was greeted by customer service, offering to cancel if I thought my item wouldn't arrive. I decided to take a chance and go for it, with express shipping which was $13. The customer service reps kept me updated every step of the way. Shein's own tracking sucks, however, they use DHL for express so I was able to track my item every step of the way. It arrived days early. It's here on 2/18 and I could not be happier. The product is gorgeous and customer service was A++! I'll certainly be ordering again.”

Helpful Report

Posted 5 years ago

“Very affordable clothes and good quality! I get all my business clothes from this website including heels. I flippin love my cute lilac furry coat that I purchased recently from the website! It really makes me stand out and look like a diva.”

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Posted 5 years ago

“Cheap material, ill-fitting items and sizes are way off. Would not recommend whatsoever. No way to leave reviews online without posting a photo. Don't be fooled by the cute photos and the low prices - You get what you pay for!”

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Posted 5 years ago

“Two of like 7 things I got I can make work. That's not to say that they are good quality, just decent enough to keep. The rest isn't made to actually look like the fit in the photos. Very bad quality.”

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Posted 5 years ago

“This is how most Chinese websites works. They do not have stocks for most of items, only samples and when there are enough orders from people who were attracted to cheap prices, they start to manufacture and it will take a couple months to get it but fabriand design qulity is so poor it make look like you got it from garage sales. Recommandation: buy from us based online stores”

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Posted 5 years ago

“WORST ONLINE CUSTOMER SUPPORT. I HAD DISCREPANCIES BETWEEN MY PAYMENT AND THE INVOICE AMOUNT. I TALKED TO SEVERAL NAMES LIKE NEXIE, BUEN, LOVELY ROSE,SYRA. THEY TOLD ME TO HOLD ON AND WAIT FOR A SENIOR IN ORDER TO FIX THE INVOICE!! AND GUESS WHAT? I AM STILL WAITING FOR THE SENIOR TO EMAIL ME! THEY DO NOT DESERVE ANY STAR AT ALL! VERY DISSAPOINTED!!!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shein Reviews