Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered three bikinis and a bodysuit. All were cheap and badly made! Bikini tops give NO support whatsoever and are probably not suitable for boobs over a size B cup. Bottoms were mis shaped. The body suit is not long enough in the body to do up unless you want your boobs hanging out the top of it... then to read that they will not accept exchanges or returns for either swimwear (despite having hygiene strip in bottoms) or bodysuits. Total waste of money!!”

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Posted 5 years ago

“I ordered two medium T shirts with different logos One would fit a 8 year old and the other was normal size. As the tiny one was not a T shirt I would actually wear, it was for a joke. But sorry Shein never again.”

Helpful Report

Posted 5 years ago

“I had order some clothes from their website and when I got the clothes some of them did not fit. I went through the process to return the clothes that did not fit but I never received the money back for the returned item over a month later. There is no customer service line to call when you have an issue with anything. You have to "submit a ticket" for which they said they will contact you within 24 hours but I was never contacted even after submitting several tickets.”

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Posted 5 years ago

“Do not buy from here I bought a coat I’m usually a size small so I got a medium just to make sure but the coat came and my friend has an exact same coat but the one that I received from shein was very cheap quality and it was like and xsmall evem thomit said medium and there was big holes in the pockets at the bottom where the stitching was coming out waste of money I’d expect it to be ok quality for £40!!!”

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Posted 5 years ago

“I do order from Stein frequently but must say to be honest, it is hit and miss with some of their clothing. I will only buy sale items now so I'm not out of pocket too much for their sizing errors.”

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Posted 5 years ago

“Bought 2 cardigans. Delivery waa quite good, no problems. Both were very very poor quality. Unwearable. Went straight in the bin. False econony. Wont ever use again.”

Helpful Report

Posted 5 years ago

“Ordered 3 jackets , all size small, one fit, one was big and one was huge, all terrible quality , which to be honest at that price wasn’t unexpected. Sent the two large ones back , got about 50% refund.”

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Posted 5 years ago

“Bralettes non returnable as they say its underwear, all three I purchased either didn't fit One Size was about a size 6, the other two were very poorly made with no support at all”

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Posted 5 years ago

“I placed an order for my nieces birthday i submitted my full address and full postcode which they got wrong and because of their error royal mail returned my order to them.customer service complete waste of time they take no responsibility whatsoever.will never use again”

Helpful Report

Posted 5 years ago

“I was sceptical so i didnt spend much... im glad i didnt, out of the 5 items i got only 1 fits nice and is good quality. The rest are oddly shaped, thin, cheap material. You get what you pay for though. I wont be using again. Have to say quick delivery and packaged well though”

Helpful Report

Posted 5 years ago

“They said it was delivered, didn't receive it and now my vacation is going to be ruined because I am on crutches and can't get to a regular store to buy another one, nor will they give me my money back until they do a full investigation. Glad they are willing to ruin a Customer's vacation over $50.00 and Customer Service was useless. Do yourself a favor and spring the extra money and buy from a reputable company.”

Helpful Report

Posted 5 years ago

“I read reviews before purchasing from here. I saw good and bad, a lot of bad. I won’t lie. I was worried about it after I purchased about how the material would be, how would things fit, I was especially worried about the shipping seeing as so many people posted about issues they had... I 100% had a great first experience! It came earlier than expected, I downloaded the app and was able to follow where it was at the entire step of the way! I got 10 items for less than $100 and every piece was in good condition. The material was great for some pieces and good for others. I also ordered bathing suits. Bottoms were a bit snug, but I am going to order up a size next time to try to adjust that. I only ordered shirts, and dresses in medium and the size was perfect! I will be purchasing again! Thank you for a painless online experience.”

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Posted 5 years ago

“Shein had been an absolute plus for me. Only issue i've really had personally is the wait of 1-2 weeks of anything arriving to here in Ohio. Their clothes are so amazingly stylish however depending on the item quality can lag as you can tell whats cheap material and whats not cheap. Still, if you wanna look like you spent a lot of money on an outfit this is the way to go! Deffo recommend the clothes if you want to start up your personal Instagram model of yourself!”

Helpful Report

Posted 5 years ago

“Bought several items from stein. Really nice bits that you wouldn’t get in your usual shops. Quality nice for the money. Delivery a bit slow however it’s coming from far away. But definitely buy again. And would definitely recommend.”

Helpful Report

Posted 5 years ago

“I would give ZERO stars if I could. The sizing is ridiculous. XL is the size of Medium. Multiple attempts to use the website or the "Live Chat" to facilitate a return of the undersized item have proven to be futile. The website is BROKEN. OR maybe they don't take returns. Each time I attempted to use the link which was sent, I received a "site cannot be reached" message. My new plan is to donate the little shirt to charity. DO NOT USE this website unless you enjoy frustration and being swindled.”

Helpful Report

Posted 5 years ago

“The sizing is horrible. An XL fits like a Small. Looks like I'll be giving most of it to my 10 year old granddaughter, also the material on most items feels cheap. so disappointed after spending the amount of money I did. I will NOT be ordering again to this company”

Helpful Report

Posted 5 years ago

“It took a while to work out their sizing, I ordered 2 dresses, very reasonably priced and received my order within a week. Dresses look really nice on, very very pleased. Will be using them again.”

Helpful Report

Posted 5 years ago

“Didn’t receive an email to confirm my order. Haven’t had any updates as to where my order is! As for the customer service it’s poor! I work in retail and have never had such bad customer service as this website! Don’t waste your money!”

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Posted 5 years ago

“Quality was poor. Clothing smelt and as soon as I tried on the skirt it ripped. Sizes are wrong and the earrings I brought were faulty. However the delivery was not bad! Wouldn’t shop here again though.”

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Posted 5 years ago

“The clothes feel cheap and not well made. Nothing like on the models. I'm not happy.”

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Posted 5 years ago

Shein is rated 1.9 based on 1,519 reviews