Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,579 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible publicity online, very harassing”

Helpful Report

Posted 3 years ago

“I’ve purchased from Shein so much over several years but never again. They sent me two faded burnt items, a blue sweater and black jeans and burnt smell. I have to pay to return even though it’s not my fault.”

Helpful Report

Posted 3 years ago

“Massive copyright infringement. They are using my stolen art on bathmats. Seems most of what they are selling using art is stolen from hard working artists. JUNK from China!”

Helpful Report

Posted 3 years ago

“I agree with others stating how hard it is to try and return goods. Shein sent me the wrong size top (their mistake) 2 sizes smaller than I ordered. I sent photos as proof and it states I have to pay for the return. I have not had any contact from them over their mistake and agree they make it impossible to return anything. They sent a size 1XL when I ordered 3XL have included photo as proof. JUST BEWARE THEY WILL NOT TAKE RETURNS OR REFUND EVEN WHEN IT IS THEIR MISTAKE.....”

Helpful Report

Posted 3 years ago

“Shein steals art from legitimate artists and slaps it on their clothes without consent.”

Helpful Report

Posted 3 years ago

“yes this is a scam I repeat this is a scam dot do it you know do do this #### it trash af they need to get better”

Helpful Report

Posted 3 years ago

“I ordered from here & my package sat in the sterilization & inspection process for forever!!!!! I ended up reaching out to support due to the fact that my items were time sensitive. I ordered gifts for a baby shower as well as a dress for me to wear at that shower. Support confirmed with me that I would receive those items on time. It is now day of the shower & I do not have my items. I now will have to go out & by all new gifts as well as an outfit for myself meaning I’ll be spending double the money. So frustrating. If you need something within a specific timeframe, order elsewhere. You’re gonna end up having to shop elsewhere anyways once your package doesn’t arrive on time!”

Helpful Report

Posted 3 years ago

“This website was caught by my Norton as one sharing my personal information on a Dark Site. Stay away. The product was garbage too.”

Helpful Report

Posted 3 years ago

“Rubbish clothes rubbish delayed delivery don't waste your money”

Helpful Report

Posted 3 years ago

“A total scam Buyer beware!”

Helpful Report

Posted 3 years ago

“They operate from Hong Kong and, despite an advertised return and refund policy, one does not seem to exist. Their website will not let you apply to return and their “Chat” and “Ticket” facilities do not seem to accept contact. Any email address you find for them does not accept mail. They seem to be cowboys. Do not use them”

Helpful Report

Posted 3 years ago

“I’ve been waiting for over 3 months for the chain I purchased for my granddaughter for Christmas. I have emailed them 5 times and didn’t even get the courtesy of a reply. Absolutely disgusted with them and their customer service. Never again. Stay well away from these crooks!”

Helpful Report

Posted 3 years ago

“I AM TRYING TO RETURN MERCHANDISE. THEY ARE NOT ALLOWING ME TO GET A RETURN LABEL FOR MY RETURN. THEY SAY EASY RETURNS. NOT TRUE.”

Shein 1 star review on 18th February 2022

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY Received my order needed to return product can’t get any help to do this.”

Helpful Report

Posted 3 years ago

“Very bad logistics service Customer service was bad and they lie a lot about shipment order and misguided a lot also It made me cry because they didn’t deliver my valentine dress Never use SHEIN”

Helpful Report

Posted 3 years ago

“Big Cheats. Instead of refunding my amount for a return I placed it in the shein wallet. Finally when I opted for the refund it showed me the option to do so. Got a mail confirming that refund would be accepted and I would receive the same in 2-3 days. Been more than a year and I never received the amount. There is no way of contacting them too.”

Helpful Report

Posted 3 years ago

“Don't buy from them, is a scam website , they ship wrong items , and you have to pay for shipping back , and also they never refund you original shipping costs. Stay away and never buy from them”

Helpful Report

Posted 3 years ago

“Ordered my daughters Christmas present in December, spent R750 and still haven't received the order. Her tracking order disappeared off of the app and we have proof of payment. I would now like a refund. Very unsatisfied.”

Helpful Report

Posted 3 years ago

“Website stole information. Made 5 charges over $1000. Please be careful. Website not safe”

Helpful Report

Posted 3 years ago

“I don’t even believe I brought a star, I ordered last year November. They sent an email saying that I received my parcel and I asked a refund, again told I received a refund. They are scam these people.”

Shein 1 star review on 9th February 2022

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,579 reviews