Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,545 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 18th January 2025

Dani

Shein 1 star review on 12th January 2025

Tatiana E

239

Anonymous

Anonymous // 01/01/2019

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“Ok if you actually get your items. If you have a problem or need to return good luck. They say they have chat 24*7 not true. There is no email option or way to contact them.”

Helpful Report

Posted 5 years ago

“Refund policy is rubbish you have to have the postage deducted from your refund something not acceptable about that nt v good practice”

Helpful Report

Posted 5 years ago

“ive bought quite a bit of stuff from this site and tbh i should have read the refund policy more clearly i think its a bit out of order that you dont get the full refund for what you purchased they deduct the return postage , thats well wrong .Doubt if i will be shopping with them again i think its really poor practice .”

Helpful Report

Posted 5 years ago

“I bought 2 dresses and was very disappointed with the quality of the fabric, i returned both and got my money back.”

Helpful Report

Posted 5 years ago

“Better than what I expected for the price of the items. I had pretty low standards when I placed my order- but I wasn't disappointed in any way. I have ordered from them multiple times and it can be admittedly hit or miss. For example, I ordered two bras: one is my new favorite because it was so cheap and so cute+comfortable and the other one that is a little tight, a little itchy, not too comfy, but not the worst thing ever. Items sometimes take a while, but why rush them, ya know?”

Helpful Report

Posted 5 years ago

“although i had a couple of dresses that were a lot larger than they said, for the most part i have had a good experience with this compan and the clothing. the wait time isn't that long, a week or so. the dresses i have ordered are exactly what i expect for the $. cute, casual and are holding together over a year of wearing a lot. i live in their dresses and i can buy several for $80. so for the money they are great. if you want better quality don't buy here, there is a reason they are reasonably priced. i have ordered about 20 or so dresses so far and out of them i really wear about 16 of them regularly and the others occasionally. only a couple were too big and unflattering. but averaging in the prices, it was still worth it.”

Helpful Report

Posted 5 years ago

“Ordered 4 Tops in 3x. I like them loose and long to wear with leggings! Three of the tops fit like 1x and are very short, I’m 5’6” and hit just below bellybutton! All pieces say made in China! So I’d been better off ordering from Wish, and saved money in the long run! Will not be ordering from Shein anymore! Buyer beware”

Helpful Report

Posted 5 years ago

“worst customer service ever. Actually NO customer service at all!!! All Robots responses. I tried returning something and the website would no print out my shipping label, I tried to contact someone. DO NOT ORDER ANYTHING FROM THEM.”

Helpful Report

Posted 5 years ago

“I ordered 3 dresses.tracked then until they got to dublin And then they got lost.i was refunded straight away.i ordered the same and 2 more pieces and they were delivered within 10days.very impressed with quality of the clothing.its unusual clothes with great prices.”

Helpful Report

Posted 5 years ago

“Very fast delivery from ordering to delivery 6 days!! Very fast!! I ordered Bardot style polka dot jumpsuit I’m a size 14/16 but ordered 18 and it’s a perfect fit so would advise to order size up. For the price the quality wasn’t too bad perfect for holidays! Will definitely be shopping at Shein again!!”

Helpful Report

Posted 5 years ago

“I ordered 4 items then panicked after reading the reviews on here. I immediately asked for a refund (approx after 1 hour of ordering) I’m happy to say that I have been given a full refund with and it’s gone back into my PayPal account. I wanted to write this to show that this company has improved their refund process, from previous comments made”

Helpful Report

Posted 5 years ago

“Terrible quality of item, badly stitched together. Difficult to return item. Won't be using this company again.”

Helpful Report

Posted 5 years ago

“I have ordered from Shein on several occasions and had been very happy with what i'd bought. Only recently I had to return two items. Not only did Shein charge me for the return postage, which no other online ordering shop does, but they took an inexplainable amount of time to effect a refund. I ended up having to contact their customer services to ask what the delay was. I have now been had the refunded amounts credited to my card, albeit less than what I paid for the clothes. What I would also like to say is that their cotton tops are great. They fit well, wash well and because it's a quality fabric and reasonably priced - they really are worth the purchase!”

Helpful Report

Posted 5 years ago

“You really do get what you pay for: some items were made from very nice fabrics and fit wonderfully; other items simply didn't. I had to send about 50% of my purchases back because they looked weird or because the fabric was horrible or badly made. The items I kept were of okay quality (like I said: you get what you pay for). However, once you have decided to send items back you cannot publicly review them anymore, which means that only the positive reviews make it onto the website - which is incredibly misleading and unhelpful and makes me question further purchases. That is absolutely not o.k.”

Helpful Report

Posted 5 years ago

“I ordered a jacket from SheIn over a month ago and it has not arrived. I am disappointed because there is no way to even contact somebody to ask questions, or track your order. I’ve been trying to track my order and find out something on the whereabouts of my jacket and it is like it just disappeared off the face of the earth. I will just assume that I am not going to receive it and leave it at that. I will never order from them again!”

Helpful Report

Posted 5 years ago

“Do not order unless you are sure you are going to keep the order!It is impossible to return because they will not provide you the return address !!!They offered me $5 refund and keep the order and after a few very silly and unprofessional e mails they ignored me !!!The customer service representative - Alice responded ….yes we can except your return and we will send you the return address later !!Never heard from them after that !!!!Very disappointed !!!!”

Helpful Report

Posted 5 years ago

“TERRIBLE SCAMMMERS! REFUNDED 10 ITEMS! WITH ALLLL THE PROOFS THEY REQUIRED! ONLY GIVE MY MONEY BACK FOR 6 ITEMS!”

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Posted 5 years ago

“They take the money from your card then don't send your order and ask for a picture of your card avoid”

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Posted 5 years ago

“I ordered 2 swimsuits, had to return, too small even though I ordered 1 size up. I received the larger size today, I absolutely LOVE these 2 swimsuits. I was totally surprised at the return process, and how quickly I got my suits back. They both look great on me too. Surprisingly, Good experience!”

Helpful Report

Posted 5 years ago

“Paid for a order and never got it...when contacted they ignored me. DO NOT TRUST THESE PEOPLE.”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,545 reviews