Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all, I ordered $50 worth for a package that never delivered. Then when I tried to get help, their workers wouldn’t help and would just leave chat, I have yet to receive a refund for my never coming package, which I waited 2 months for. Absolutely the shittiest place to order from. Complete scam”

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Posted 5 years ago

“I have ordered hundreds of dollars worth of clothing and shoes from Shein. Every time I wear a piece of their clothes, I get ton loads of compliments. The dresses are so beautiful and affordable. Plus they give you additional discounts”

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Posted 5 years ago

“Ordered 1 item for the wife. First time ordering from Shein. They are showing the package as delivered, but we never got it. When I tried the live chat, it was a robot which kept telling to me contact the post office or check with my neighbors. When I did find a phone number, they machine had me on hold, telling me how important my order was, then after a couple of minutes the machine hung up on me. Company seems like a total scam and thank god I only ordered 1 item and did not spend a lot. I would not buy anything from this company ever again and would encourage you to do the same. Again, total scam!!!”

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Posted 5 years ago

“I been ordering from shein for a good few months .. very very happy with everything I brought.. and thankyou to Nancy of the live phone chat you was so helpful thankyou .”

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Posted 5 years ago

“this website will not take any of my credit cards because I only bought $20 worth of merchandise. As a result, I couldn't actually buy what was in my cart. this site is a complete scam and even blocked my IP address after I complained. the live chat kept telling me to "wait 5 minutes" for an email to complete my purchase, and the email never came. I recommend Zaful, their items are just as good if not better than Shein, and you can actually buy their items! I found the same items I needed on Zaful for cheaper.”

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Posted 5 years ago

“I ordered 2 bikinis in large, i am normally a size 10/12. They are so small and more like a size 8. Quality is good but if you are going to order you need to order 2 sizes bigger than you are. Plus they have no returns policy on swimwear so im stuck with 2 bikinis that i cant wear.”

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Posted 5 years ago

“Its so nice”

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Posted 5 years ago

“I spent about $100. Out of the 7 items I got, only 1 fits and is of good quality. The rest are oddly shaped, thin, cheap material. You get what you pay for though! I’d rather shop at Forever 21 for quick fashion. I won’t be shopping with them again. Have to say quick delivery and packaged well though. Hopefully the return process isn’t a nightmare.”

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Posted 5 years ago

“THANK YOU ALL for your honest reviews!! It saved me from making a big mistake by ordering from this company!! I’ll stick to the companies I can trust!”

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Posted 5 years ago

“The clothes were hit or miss but to me the biggest red flag was the fact that after you state you are returning an item they will no longer allow you to review it. It's just plain dishonest. Also one of the shirts I got I later found out was a rip off of a higher end brand, they just stole the shirt pattern, complete with that company's logo on it, and put it on their own shirt. They're disreputable at best. I'll never buy from them again.”

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Posted 5 years ago

“its a hit and miss with the clothes that you order. sometimes its cute..sometimes the clothes come out to be so big and the material is cheap. I also think they scam you on your refund money!! thats why when you look at your orders..it wont tell you what you returned. the order just disappears so you can't keep track on how much you're getting back. Good thing i learned my lesson from the first time. So 2nd time is screen shot it. I did my returns...and they refund me 30 less then what im suppose to get! So i had to contact them!”

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Posted 5 years ago

“Really awful quality, items are nothing like the pictures”

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Posted 5 years ago

“No item recieved after weeks waiting scammers”

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Posted 5 years ago

“I hate shein. The stuff they show and the one they deliver is entirely different . I brought and overcoat which was so bad that I had to make a return order and they send the money to my wallet and not my account so to use that money , I had to reorder from their site and again I received the worst stuff. Sick and tired of shein . Hate it... Worst online site...”

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Posted 5 years ago

“i always shop from there and have no complains and always get compliments from people .”

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Posted 5 years ago

“I tried to return 3 items I purchased on their website. Their website states you can return items, but they make it impossible for you to contact them or access your order on their website for the return.”

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Posted 5 years ago

“Ordered a shirt and blazer, shirt is okay but pattern slightly different to what was displayed in the picture, blazer was awful. It was made of a weird, very thin hessian type material and it was completely creased up. It also smelled really badly of fish and I don't want to know why.”

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Posted 5 years ago

“I order 4 item only 65.00 they took out 2xs on me. Will never order from there again my account went negative. Scam!!!”

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Posted 5 years ago

“Ordered 2 dresses for a wedding. The 1st dress didn’t fit at all (XL) from plus size range. Probably best to describe the dress to a uk 14. So I then ordered the largest possible size, to my dismay the only comparison between both dresses was the length & collar. The 2nd dress slipped over my shoulders & sat at elbows remained tight around the tummy. Certainly not a fit for the fuller figure.”

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Posted 5 years ago

“The clothes are garbage and pretty sure the reviews are fake as there is no where to leave one on the actual site. I’m a size 6/8 US. So I sized up to a large just to be safe. These clothes are made for baby hobbits. Couldn’t even zip the dress I ordered and was about to burst out of the swim suit. I’d avoid this place like the plague or stick with somewhere you’re familiar with.”

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Posted 5 years ago

Shein is rated 1.9 based on 1,519 reviews