Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,579 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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243

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shambles of a company! Do not order from them. I ordered two dresses back in January 2021. Received one dress in mid February. It was very poor quality and didn’t look anything like the photo. The fabric is cheap and the colour was completely different. When I hasn’t received my second dress at the beginning of March I emailed only to be told the dress wasn’t in stock! Which I would not have know unless I chased them about my order. So I asked for a refund on the 18th March. I was told I would receive the refund in 3-7 working days!! Guess what I have still not received the refund. I now email them daily and the refund date changes daily from a few days to 20 days!! Today it has been 21 days. Here are some of their poor inconsistent emails.... On 18 Mar 2021, at 03:13, Bettefashion Really sorry for the unpleasant shopping experience. Ok, we will arrange the refund to you for Black Vintage V Neck Cotton-Blend Dresses as soon as possible, money will get back to your account about 3~7 working day after bank approval, please check in the meantime. On 9th April Sorry for delay your kind reply .We did apply for a refund for you, but due to the large number of applicants, it may take some time，it normally takes 10-20 business days for the refund to appear on your bank account . Please check your account carefully later. Thanks for your patience and kind understanding. Best regards, Thea Strongly advise all to AVOID”

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Posted 4 years ago

“The clothing chart is correct, but the merchandise does not follow it. The dresses look the same size, all of them small even though I requested a large. When I link to the return policy I need to pay for the entire process. I do not recommend to anyone to ourchase from this company so Untrustworthy and deceiving.”

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Posted 4 years ago

“The clothes I ordered for my granddaughter turning 14 and petite might fit a 8 year old but way to much sexual orientation!!! I’m so mad !!!”

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Posted 4 years ago

“I order 3/117/21 l still not haven't received my items.ypu guys sucks l think I'm gonna cancel need to be refound !!!!”

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Posted 4 years ago

“Cant even reset a password. Sent a tracking number that says delivered and never happened. Scam Chinese as usual”

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Posted 4 years ago

“I’ve ordered my stuff on the 20th of March and still haven’t got it I wanted to depend on you Shein but you let me down you guys suck I paid more then what I got it’s. Not worth it I would never waste my money on your guys website ever again you are not worth it you usually have my stuff the same week I don’t have time to be messing around with y’all do better with your prices and actually give me my stuff you guys are a disappointment”

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Posted 4 years ago

“Sold my phone number to every state in the union!”

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Posted 4 years ago

“The clothes were not true to size. I am a medium in almost everything. I read the clothes ran a little small so I ordered a large. They were still tight around the arms and hips. I ordered two of the same bottoms in different colors and they fit very differently. Nothing fit so I returned my $60 order. When I returned I was sent an email that I would receive a refund in 14 days. I have not received my email in well over the time and there is not a customer service representative to speak with. I have emailed the company from the email confirming they received my return but they did not respond. Do not order from Shein if you want clothes that fit or expect a refund when you return. I wish I knew this and would have donated the clothes instead of giving them back if I knew I was basically donating to this unethical company.”

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Posted 4 years ago

“The size of the item is wrong, there is No customer service and I have no feedback on my refund.... it s a joke !”

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Posted 4 years ago

“Returned items and never received a refund. Sent numerus emails and never received any answer. Would not, I repeat I would not recommend ordering from this company. Lesson learned here.”

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Posted 4 years ago

“I ordered a shirt in a size Large (Order # GSHMFH00Q0002XV) but it did not fit. So I went through the return/refund process and then purchased the same shirt in an XL size( Order # GSHMKM00T000TTY). The shirt that Shein sent was labeled size XL but was actually SMALLER than the original large! I wanted the shirt, not a refund, but in a size that would fit. I contacted Customer Service with my problem but received no response to my request. I then tried to access the “Live Chat” that was offered on their site, but only received automatically generated responses to my messages. Avoid SCHEIN at all cost- it does not live up to its promises.”

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Posted 4 years ago

“Terrible. do NOT order from Shein. They took my money for belts and shirt and then when they did not fit nor the colour was correct, would NOT process a refund "as per their Policy" they have no Customer Service email nor CS phone number nor any CS Agent chat. They are scammers for they have no refund policy. For peace of mind forget this cheap clothing online site. Go to Urban Planet or H&M OR Amazon.”

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Posted 4 years ago

“STOP ripping off other peoples designs!!!”

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Posted 4 years ago

“It said the package is delivered, it's nowhere to be found”

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Posted 4 years ago

“Was sent the wrong size. Couldn't find a way to return the item because I checked out as a guest. They would not respond to any emails. Raised a case with PayPal. Thats when they responded. Shein said that they will refund me 3/4 of the item price. Why not refund me all of my money when this is not my error? No I want all my money and I will send back the item. I was provided a return address by Shein to Belgium. Sent it and the parcel came back to me as undelivered even though I sent it tracked. Scam artists. So I have an item that I cannot used because it dont fit. For your peace of mind DO NOT ORDER FROM THIS COMPANY.”

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Posted 4 years ago

“Stay Away from Shein.com, Why ? It works like this : Shein takes your order, and takes expensive shipping ( you dont want to order a large amount of items cuz tax reasons ) bigger orders are shipping free. So, Shein then order your items from CHINA ( you can do it yourself from aliexpress and such ).Every item are shipped by china standard post, that are free anyway.Shein at least tripples the money from an item they order for you. We bought a pant for 21£, paid 13£for shipping, all they did was order the pant from china, trippled the cost for the pants for this and took the shipping fee, for a shipping thats totally free anyway. They earned 14£+12£ for order this FOR you.Also, the didnt let me revies my purchase at their website. They pick out every revies themselves . They made 26£ for doing nothing,It Should have said Shein.com ( sender ) but instead the sender info is the sender from china.STAY AWAY”

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Posted 4 years ago

“My daughter ordered clothes from Shein. We paid shipping and handling when we did the order. When the package arrived in Canada is was put in hold because of Duty charges. We were not aware of any extra charges and as far as I am concerned, this should have been included in the shopping and handling charges. I had to pay another 30.00 for us to have this parcel delivered to us I am very unhappy about this”

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Posted 4 years ago

“This is the scam of the century This is the scam of the century, just selling complete useless stuff absolutely not like in the picture and then refuse to return or make you pay 20Eur for a return to CHINA (yes its obviously Chinese) so DO NOT USE THIS SHOP you will get robbed”

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Posted 4 years ago

“YOU GUYS ARE TOOOOOOOOOOOO EXPENCIE AND I COULD GO TO ROWME FOR THE EXACTE CLOTHES FOR THE EXACTE PRICE GO CHEAPER.”

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Posted 4 years ago

“The site has unfortunately allowed inappropriate content in the reviews of children’s clothing. It was posted back in January! It’s disgusting and should have been flagged and removed! It’s sexual and voyeuristic.”

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Posted 4 years ago

Shein is rated 1.9 based on 1,579 reviews