Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,519 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 16th November 2024

Anonymous

Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

226

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I under stand the Pandemic but this is not my first time ordering. They are hard to reach, well impossible because i still didn't did not get in touch with anyone from their company. Not Only did i place my order over two weeks ago but i received updates 2 weeks after purchase basically stating it was out of stock. AFTER THEY JUST HELD MY MONEY! At that point I canceled the order and will never shop here again in life. No professionalism, You will not be able to contact if there is a problem.. JUST DONT ORDER FROM HERE”

Helpful Report

Posted 4 years ago

“I know a pandemic is going around and all but i placed my order more than TWO weeks ago and it still hasn’t arrived. All i ordered was jewelry??? I’m very disappointed.”

Helpful Report

Posted 4 years ago

“The cloths are just so high quality and for a low price? It’s so amazing”

Helpful Report

Posted 4 years ago

“Purchasing makes it difficult when everything is sold out and doesn’t re stock.”

Helpful Report

Posted 4 years ago

“I loved the products I got them within the same month that I ordered them and got a great discount”

Helpful Report

Posted 4 years ago

“I ordered and they took my money , I don’t have a confirmation or anything. It’s a scam”

Helpful Report

Posted 4 years ago

“I have orederd 8 items on different time. I received all the items on given time. I like the their product. I am much happy with there customer service i got diffective product for which they gave me my money back. They have good collection and big discount . I am going to order more for my birthday.”

Helpful Report

Posted 4 years ago

“I placed my order since april 14th and till now i haven’t recieve my Package. Slow process. Is this Shein website a scam? Please let me know😭🧐”

Helpful Report

Posted 4 years ago

“In 2019 I ordered 7 blouses and when I received them about a month later, all of them felt made out of a cheap material that clinged to my skin. 6 were too big and one was really small, all of them were the same size. I sent them back within a week and paid $7 to ship it out and a month and a half later when I finally got my return they kept $8 so in total lost $15. Will not shop from them again.”

Helpful Report

Posted 4 years ago

“I spent about $90 and it was in processing for a week and a half. I get it said it’s going to take a couple more days for them to process but that’s just to long. I was reading some other reviews and saw they where having the same problem. Ive heard good things about shein and maybe I’ll try and give them a second chance after COVID is over. But until then I canceled and going to get my money back hopefully.”

Helpful Report

Posted 4 years ago

“I have ordered from them multiple times during the shutdown. All the products are good quality and same as photos, not like other places. I always order a size larger on clothing, they do come from China and their sizes for females are always smaller than Americans. They sanitize the shipment and I have NEVER had a problem with an order, and I have really high standards. Yes, it does take longer because it comes from China and everything has to be sanitized prior to shipment. Cute shoes, skirts, jogging suits, scarfs, etc. I don't have a clue as to why so many of you people have so many problems.”

Helpful Report

Posted 4 years ago

“I ordered 2 bathing suits close to 3mos ago... they sent only 1 bathing suit 1mo later, it's now 3mos later havent heard anything regarding my missing bathing suit..”

Helpful Report

Posted 4 years ago

“I just bought atleast 6 items for the first time and I thought it’ll be true to its size but it is a smaller fit then expected. I’m supper sad that the outfits don’t fit !! Maybe get a size bigger then what you wear”

Helpful Report

Posted 4 years ago

“Billed me and never sent the product. Do not waste you money!!!”

Helpful Report

Posted 4 years ago

“Incroyablement long franchement! Je comprends que la situation est exceptionnelle mais je n’ai jamais attendu aussi longtemps pour un colis supposément « accéléré ».. J’attends toujours ma commande, cela fait 25 jours maintenant et j’imagine qu’elle ne sera pas livrée pendant le weekend alors je dirais qu’attendre un colis pendant 1 mois est complètement absurde. Je suis vraiment déçu.”

Helpful Report

Posted 4 years ago

“I have multiple orders with SHEIN. Some have come in already and they were fantastic, but others have not even finished processing and it’s been well over 2 weeks! SHEIN isn’t a scam because i have ordered from them before but the processing on these specific orders for some reason is taking way longer than usual. Anyone else having similar experiences?”

Helpful Report

Posted 4 years ago

“Shocking company, order not arrived and can not get a refund....BEWARE”

Helpful Report

Posted 4 years ago

“It has been 2 months since i ordered some things from them and i never got anything, no customer service number nothing, I'm so disappointed!!”

Helpful Report

Posted 4 years ago

“I placed My order April 8th. I still have not received my shipment. Why is that ? I would like to know my status.”

Helpful Report

Posted 4 years ago

“Now due to lock down, they increase their prices too much! They do not act ethically.”

Helpful Report

Posted 4 years ago

Shein is rated 1.9 based on 1,519 reviews