Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,577 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shein made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is so cheap. I love the hot ladies clothing.”

Helpful Report

Posted 5 years ago

“Absolutely love this place. Everything my daughter and I ordered came as pictured. We both have ordered from here several times. I would definitely recommend this place.”

Helpful Report

Posted 5 years ago

“I have placed about 12 orders and all of them received in perfect condition! The items are gorgeous - I am in love. My new favourite online store. Response for Customer service queries take about 24 hours - but they always do respond and sort out your issue! Staff are friendly, and always ready to assist. I have done refunds, exchanges of items, changes of shipment method - all through the service tickets. Will highly recommend SheIN 🌸”

Helpful Report

Posted 5 years ago

“Good quality of cloth, I love it.”

Helpful Report

Posted 5 years ago

“I placed order and came across Shein by accident when searching for Jean skirts. I loved the "look". I had not seen these reviews beforehand. I ordered 4 Jean skirts, Jean dress, and 3 other dresses. The sizes do run bigger. My husband and I decided we should down all of my sizes. The material is great, not cheap at all and trust me I compare these with Banana Republic, Gap, Nordstrom. I love the way everything feels. I will be placing another order in next few weeks. Lesa”

Helpful Report

Posted 5 years ago

“Order from shein wonderful dressing love shopping with shein😀”

Helpful Report

Posted 5 years ago

“I was skeptical about ordering after I read all the comments because they are 50/50. But this site is WONDERFUL! I usually wear a size 12-14 in US, so I ordered the curvy 1xl and they were just a bit baggy. The quality is great, and they ship quickly. I had an estimated delivery for March 10 and got everything on March 8th. Im placing my second order shortly.”

Helpful Report

Posted 5 years ago

“Good quality”

Helpful Report

Posted 5 years ago

“Love all the things I order, just make sure you order it 2 weeks before and you’ll be fine. Loved it !”

Helpful Report

Posted 5 years ago

“Everything that i have ordered was correct and fit well. I only order products with reviews under the product so i know my correct size. I've never had a problem with Shein. I've ordered over 50 clothes from there, and I've only had a problem with one dress because it was too big. I recommend this site”

Helpful Report

Posted 5 years ago

“Great service order arrived very quickly love the dress”

Helpful Report

Posted 5 years ago

“I absolutely love Shein products. I have spent hundreds of dollars on tops, dresses and jackets and I love them all. I have received compliments from people when I wear them. I love to wear the women's dresses at home to relax in. Shein is one of the greatest discoveries in my life. I just love Shein.”

Helpful Report

Posted 5 years ago

“Just received my package today and honestly didn’t expect much after reading reviews !! The package arrived from order to receive in seven days !! Ordered three bra and pantie sets and everyone of them were perfect !! They fit and felt so perfectly - they are what you pay for and so much more !!!”

Helpful Report

Posted 5 years ago

“Great prices, I received my order quickly. I found the quality better than some other on line clothing websites. I will continue to order from Shein.”

Helpful Report

Posted 5 years ago

“My experience with shein has been great!! My daughters and I have been ordering from this company since last year. And so far all our orders have been correct.. and all the items look like the pics.. the stitching is good.. and sizes are pretty true to size.. Delivery time isn't bad..I usually get my order within 5 to 7 days.. the prices are reasonable..I love the sales as well..very affordable. I've never had to return anything. Overall they are legit!!”

Helpful Report

Posted 5 years ago

“I ordered a lot of things from Shein because they have plus-sized amazing clothes. My orders came in time. Of course, it's not the best quality, but it's not the worse either, you can just see that with the prices they give to you ; don't except the best quality. Never used the refund service because everything was fine, but if you are scared of this, just make sure to buy carefully ! (stars, comments, etc...)”

Helpful Report

Posted 5 years ago

“I’m surprised to see so many negative reviews. I’ve like everything I’ve ordered so far! (2 dresses 1 pair of leggings). I actually ordered too big of a size (dresses) and opted for a return and they provided me with a return label free of charge! Very impressed. I’ve had no problem logging back in to see my order. My order came by the end of the month.”

Helpful Report

Posted 5 years ago

“About a year and a half ago I ordered from SHEIN and didn’t like the items at all. However I had read that they had gotten better and gave it a shot again because for the price it was worth it. Since then I’ve ordered four different times (a total of about 20 items) and liked all but one skirt. I’ve found the key is to read the reviews. People will say if it’s a quality product and how the sizing works. Of course it is more Forever 21 quality than Gucci but it a dress is $10 and I like the style and can wear it for awhile it’s worth it. Some of the dresses the fabric is thinner so a slip is a must but I was very pleasantly surprised at how well made the sweaters were. Shipping was fast considering it’s coming from China so it does take about two weeks.”

Helpful Report

Posted 5 years ago

“on time fitted well AMAZING”

Helpful Report

Posted 5 years ago

“i’ve had nothing but good experiences with shein. I’ve ordered on multiple occasions and has always been satisfied with shipping and quality of my items. As a shopper you have to pay attention to what items are popular and have reviews on the app/website to get an idea of what your ordering. if no one has bought it then beware. Other then that i’ve never had a problem with shein. just know cheap prices= cheap quality. don’t expect high end clothing for so cheap”

Helpful Report

Posted 5 years ago

Shein is rated 1.9 based on 1,577 reviews