Shein Reviews

Name: Shein
Rating: 1.93

1.9 Rating 1,517 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 13th November 2024

Elspeth Cordell

Shein 1 star review on 2nd November 2024

Stacy Bone

223

Anonymous

Anonymous // 01/01/2019

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“Cheap material, purses backpack, lunchboxs, shoes flimsy, need to stop selling materials and products of cheap quality with misleading pictures”

Helpful Report

Posted 9 months ago

“I’ll be honest Shane is a much better company as far as the actual quality of the merchandise versus fashion nova chic me Temu but delivery is increasingly becoming an issue I used to get my package is super early. Didn’t have to pay extra money now they’re coming weeks later or two weeks later so definitely something in Package and Handyman has definitely changed since I formally started using this company and I regret that I’m gonna have to stop using it because if I pay for something I don’t want it to in three weeks later.”

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Posted 9 months ago

“Customer service is a nightmare. Took up to 15 emails to get an item returned. Items ordered are not what you receive and getting it straightened out is impossible”

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Posted 9 months ago

“My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases. If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam.”

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Posted 10 months ago

“I placed an order on December 3, 2023, was to be delivered by December 16 and never showed up. Shein is using Uniuni as a courier and they are an absolute garbage courier. Trying to have SHEIN cancel my order and reimburse my money. Disappointment for Christmas.”

Helpful Report

Posted 10 months ago

“I had to pay a return fee for damagged goods and at the end didn't get a refund at all. Tried with customer servise several times with no luck. First they agreed to pay 20% return fee , and at the end that was a refund. I send 30, 40, 50? Complains with no effect and at the end they stopped answering at all... So a damaged dress I returned cost me twice the price and I don't even have it. Or the money back. I did get the money back for 3 items but took 2 month🤔 or more . They won't see me ever again....”

Shein 1 star review on 9th December 2023

Helpful Report

Posted 11 months ago

“I have tried numerous times to contact Shein regarding an order i place in November, the incorrect item was delivered, and im trying to find out where my correct items are, Shein have replied to 1 enquiry through twitter, but its been 2 days and they havent got back to me, wont be using them again if i dont receive what i ordered. Customer Services are rubbish you cant contact them properly.”

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Posted 11 months ago

“Its when things go wrong you realise you used the wrong company. I get a delivery, one item of 7. Its nothing like the picture so requested a return, I notice a message on my account which tells me a different product has been delivered this can be items 2 of 7. My account shows the unwanted item (item1) is to be returned. I now have a message that the undelivered item (items2)is to be returned even tho I don't have it. The customer service is not actually a service. Should you need it, you will get a bunch of options of which probably none help. Clearly my issue is not going to be resolved by a chat bot, so ask for contact. I now have a ticket which can and probably will take 24hours to gain a response. Should have stuck to Temu, had no issues with returns etc”

Shein 1 star review on 4th December 2023

Helpful Report

Posted 11 months ago

“Please be careful when purchasing items from Shein because if you have to return anything you will most likely have to pay and there is no guarantee that you will ever get your money back. I have returned a package almost a month ago and unfortunately I have still not received my money back nor am I able to get in touch with customer service.”

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Posted 11 months ago

“I had 50.00 in points saved and it said I had 7 days to use them and they took them on the 5th day I'm so upset.”

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Posted 11 months ago

“Customer service non-existent”

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Posted 11 months ago

“Customer service was awful. Would not allow returns within their stated policy. I would avoid purchasing items from this company. Because they sell clothing, you need to be able to return items that do not fit as expected. I followed the instructions that Shein provided in the response, but there is no way to reach a real person. It's just an automated system. It appears that this is a scripted response that Shein uses to make it look like they are responsive to customer concerns. Please be aware that they are not responsive and do not be fooled. Shein - if you really want to resolve the issue, I would be happy to speak or chat with a representative, but so far you have not provided that option to resolve the issue. Date of experience: June 12, 2023”

Helpful Report

Posted 1 year ago

“Received emails that my items were shipped from 2 different Shein locations, The tracking information was vague and did not show what carrier was making delivery from international warehouse. So I asked for that info and mentioned that supplying the carrier will assure delivery to me and said that Sheins online site was not user friendly. Next I received replies in a foreign language which I believe was Chinese and the email address I supplied to contact me was sending the replies from Shein to the SPAM folder. Then the customer service stop replying in English and no longer assisted me with my purchase of 2 pairs of shoes. 1 shipment showed UPS as the carrier and tracking number was supplied and the international shipment did not and Shein customer service was replying in Chinese not English. Very negative experience and called my Credit Card company to dispute the charges and refund my purchases. Placed the order on Nov 5 2023 and began asking for carrier info on Nov 6 2023, On Nov 7 2023 disputed the transaction and I messaged Shein that my Credit card company will be contacting them a my credit card company issued me a full refund. Will never do business with Shein and suggest others to buy online from sources other than Shein”

Helpful Report

Posted 1 year ago

“Try to avoid this bogus company. They will steal your money under the false pretense. I have ordered 2 times within a short space of time and I am still waiting for my items. The first 0ne is Order Number GSON9S58U00MP6L on the 30th of October 2023. After making the payment, I was told that I had canceled the order. To my dismay, £103 for the items was taken from my account by Shein. The only item that was delivered was my wife's dress. If I canceled the order what happened to the money i have paid? Why did they deliver one item from the order that was canceled? Order number: GSON9S58U00MP6L Total Amount: GBP£101.61 Shipping Method: STANDARD SHIPPING Payment Method: checkout-card3ds Shipping address: 256 Springfield Road Glasgow, Glasgow United Kingdom G40 3HU Payment Date: 31 Oct 2023 The second order GSON9B58M00MY8F was generated immediately after I received an email that my first Order was shipped out. I only received 2 out of 8 items from this order. Order number: GSON9B58M00MY8F Total Amount: GBP£74.47 Shipping Method: STANDARD SHIPPING Payment Method: checkout-card3ds Shipping address: 256 Springfield Road Glasgow, Glasgow United Kingdom G40 3HU Payment Date: 03 Nov 2023 Estimated shipping time: 7-10 Day(s)”

Helpful Report

Posted 1 year ago

“*No Purchase Made* Someone has created an account with Shein using my email address. My email is now being bombarded with order updates etc. What kind of company doesn't verify their customers email address? Enough said!”

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Posted 1 year ago

“I have been cheated on 2 returns! They have the product and have not issued a credit.”

Shein 2 star review on 2nd November 2023

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Posted 1 year ago

“No customer service and if you ask for refund they wipe the order completely - packaging poor quality extremely poor”

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Posted 1 year ago

“I literally can’t get over the quality and prices of the products quick delivery free returns I literally don’t shop anywhere else outstanding”

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Posted 1 year ago

“I order lots of clothes from LL Beans, Orvis, etc. and have never had a problem returning an item until I ordered a pair of women's slacks from Shein. They arrived without a packing slip and were too large so I tried to return them. The order for the slacks doesn't show on my account and it's impossible to get a return label without an order showing on an account. I tried the online chat but my question didn't fit in any of the categories so my question was refused. And there's no customer service number and no way to talk with a person. Don't order from this company! Now I'm stuck with a pair of slacks that's way too big and no way to get a refund for the more than $75 which I spent.”

Helpful Report

Posted 1 year ago

“I didn't get a return code for my item. How can I get it, I try a lot to find it out but I couldn't.”

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Posted 1 year ago

Shein is rated 1.9 based on 1,517 reviews