Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,577 Reviews

20 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

1.9

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company ,prices are affordable majority of my wardrobe is from shein.i also but my baby clothes from shein I have bought clothes from sale in advance for her so it works perfectly”

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Posted 4 years ago

“My Shien Experience was great every thing came fast I got nofications and where my packages was everything arrived on time and the clothes were great quality”

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Posted 4 years ago

“I am really shocked with the bad reviews and lack of customer service but I haven't had any issues, if anything is does take a week sometimes, a little longer to receive my order but it gets there. I've had maybe one out of many items that I have bought that wasn't exact but other than that everything else is GREAT!”

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Posted 4 years ago

“We've ordered a couple times now. This is my teens place for swim suites! She is SO happy with the 5 she just got! Although the shipping is a bit slow, its worth the wait. She will be ordering again soon! Thank you from a mom that hates shopping!”

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Posted 4 years ago

“all the clothes fit perfectly abd are very comfterable, there are also a wide variety of accesories and styles to choose from”

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Posted 4 years ago

“Amazing app”

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Posted 4 years ago

“Clothes fit on point & came in 8 days! Already placed an other order.”

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Posted 4 years ago

“great clothes that fitted well, excellent customer service and arrived earlier than expected”

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Posted 4 years ago

“Delivery was kind of annoying but clothes are great- quality is amazing would definitely buy from again”

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Posted 4 years ago

“supercalifragilisticexpialidocious ! First, let's address thin material comments. Yes, and ? My orders have all been amazing! Real deal hesitation not needed . Go for it !”

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Posted 4 years ago

“I made my order on 11th and finally today I got it, I am so happy they are fit to sizes it's a surprise to my boyfriend and an pretty sure he will love them. Thank you shein”

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Posted 4 years ago

“Order March 19, site said I’d get my order by June 9th. Received my package today, March 30th. I am a happy customer! Love all the items I purchased. No complaints over here.”

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Posted 4 years ago

“I had no problems whatsoever on shien. The clothes came earlier that expected and the quality was great for priced so inexpensive.”

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Posted 4 years ago

“Good Clothes, Comes on Time,(three days to be exact), the price is amazing! Good Work! shein”

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Posted 4 years ago

“Wow. I’ve read all the bad reviews and I am here to say shein is in fact FANTASTIC. My order took one week to arrive in Canada. Everything arrived in beautiful little bags and all the sizes were perfect and the material was exactly what I expected. For all you people that wrote bad reviews, the size charts are there for you to see and also it tells you what the material is. I will shop on the site forever and I will tell all my friends. Best ever. This is an honest review and i give shein permission to allow shoppers to contact me via email. Beautiful clothes at an astonishingly low price. Thanks shein A very happy Sandra Eld”

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Posted 4 years ago

“I loved my order! Thank you!😘”

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Posted 4 years ago

“Hmmm interesting lol I ordered two days ago and my items shipped. I’m not sure why everyone’s review is so negative lol. This is my first time ever ordering from them. What held me back was the negative reviews. All in all, no problems here. I really like how fast they shipped.”

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Posted 4 years ago

“Not sure about all the bad reviews but my was everything I expected plus more. My order took 3 weeks to come in and I was able to track the whole process. I had to pay duties and taxes for my shipment and if you don’t pay that then you won’t receive your order. For the money you pay it’s good quality clothes.”

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Posted 4 years ago

“I just love it! It’s awesome there’s nothing wrong with it at all”

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Posted 4 years ago

“I ordered some clothes for my 11 year old daughter that came out absolutely amazing! She loved the style and the quality was great (let me say that she is very picky about what she wears)”

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Posted 4 years ago

Shein is rated 1.9 based on 1,577 reviews