Shein Reviews

Name: Shein
Rating: 1.91

1.9 Rating 1,576 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are only there to collect your money and provide really terrible customer service; it takes them a long time to answer when you want a refund.”

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Posted 2 months ago

“my last order arrived with three things that were completely unusable. One of them was so so badly it is unbearable. The next two were jewelry and were both broken when they arrived. I cannot return one of these items according to their policy of no jewelry or undergarment returns. So I basically threw money away, and the items are going in the garbage. I will never shop at Shein again.”

Shein 2 star review on 26th January 2025

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Posted 2 months ago

“I also purchase some stuff and he detected the amount from my account two times I don’t know why.it’s scammers website.”

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Posted 4 months ago

“SHEIN has poor service regarding returning orders,, I requested to return my order 3 months back but until now, no one came for pickup. This is so frustrating”

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Posted 6 months ago

“This is the worst experience I ever had !! I order multiple things because a friend said that they purchased some stuff from The Company and I never received my package!! I tried to contact them and they ignored me and is still trying to bill me for a package I didn’t receive!! I never signed for nothing . I will never recommend anyone to shop with them . There is no customer service to help you and they deleted the order o never received. I will be contacting better business bureau because they keep trying to take my money !!”

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Posted 8 months ago

“Wish I never traded here, they locked me out of my account and wouldn't let me withdraw the $200k I invested. It was really hard, I couldn't maintain my mortgage and had to sell my house. But with help from a Professional, I was able to get back my money. Reach out for help, if you're facing the same issues with them and need your money out. robertslee618 @ gmail.com... you can also reach out to her via (Whatsapp) +1 (856) 549 7469...”

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Posted 9 months ago

“I'm annoyed with shein becauseI'm trying to send alot of the clothes back that I bought from them because of how they look on me and cheeply made material. I am trying to send it back via forever 21 but it does not allow me to see all my items or it's hard to edit to send via forever 21. I just need help and there's no one to talk to. The chats don't help me at all. Please help. Call me at 541-727-2852 Thank you Betsey”

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Posted 9 months ago

“My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases. If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam.”

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Posted 1 year ago

“I have tried numerous times to contact Shein regarding an order i place in November, the incorrect item was delivered, and im trying to find out where my correct items are, Shein have replied to 1 enquiry through twitter, but its been 2 days and they havent got back to me, wont be using them again if i dont receive what i ordered. Customer Services are rubbish you cant contact them properly.”

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Posted 1 year ago

“Please be careful when purchasing items from Shein because if you have to return anything you will most likely have to pay and there is no guarantee that you will ever get your money back. I have returned a package almost a month ago and unfortunately I have still not received my money back nor am I able to get in touch with customer service.”

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Posted 1 year ago

“I have been cheated on 2 returns! They have the product and have not issued a credit.”

Shein 2 star review on 2nd November 2023

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Posted 1 year ago

“I like to shopping from shein but I don't like product delivery by speedx and onTrac. For speedx I try to contact them by call, website, email but I didn't get any respond. For onTrac it show my product was delivery but I never get it. And I check to the camera record at my apartment mailroom at the time they showed product was delivery but no one send the packgage to me. Please change shipment company if you don't want to lost your customer.”

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Posted 1 year ago

“Hard to reach customer service to do a return. Outfits are nice. Not with it if you have spend all day trying to reach them for return.”

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Posted 1 year ago

“Shein the prices have almost doubled, and the shipping that is coming out of Compton California! Delivery center has been a nightmare, the item sits in the facility for 4 or 5 days before sent out for delivery! Shipping used to take maybe 5 days total coming out of Anaheim facility! Disappointed in the down hill of SHEIN.”

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Posted 2 years ago

“Fast delivery but when I washed the dresses the length of 2 of them shrank a lot. Very disappointed.”

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Posted 2 years ago

“Hi. The fabric was not as advertised. I was very disappointed.”

Shein 2 star review on 11th October 2022

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Posted 2 years ago

“I am still having issues with my refund for the hair I purchased. Shein has had me to send pictures of the hair 4 times and nothing has changed. Futhermore, they do not even acknowledge you by name which is even more insulting. You are just "customer" to them but they want to announce their titles when emailing you back. All this week, they claimed to have checked packages before they ship them out which is lie. Then they have asked me to provide pictures several times, which I have but nothing changes. They are full of false apologies and I have yet to see the money return to my card. They give out the same scripted responses saying they are sorry for the trouble and they do not want you to have a bad impression of them. Too Late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Then they had the audacity to offer me 30% of a refund, when I paid full price. Why would I want a quarter of my money back when I paid in full? I have also tried to find the CEO to tell him what is going on with his non-existent customer service but his email address is nowhere to be found.”

Shein 2 star review on 9th September 2022

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Posted 2 years ago

“I want a full refund for the hair because once again you fraudently advertised inches that you did not provide. You are doing this on purpose but then claim you don't know it happens. I wanted 4 bundles of 20 inches not multiple sizes to make a wig. Never mind the fact that it smells. I trusted what you said was a mistake but you cannot continue to scam people. You profusely apologized to me but nothing has changed. Be honest about the inches of hair you sell. I selected 20 inches and yet you sent 16, 20, 18 and 14 and that is not what you advertised.”

Shein 2 star review on 2nd September 2022

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Posted 2 years ago

“The customer service dealing with my refund was NOT helpful at all. They were not willing to work with me, so unfortunately I never got my refund after I returned the items.”

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Posted 2 years ago

“On a scale 1-5 they get a 2.5 + the-the biggest negative and why I’m here. They charge me shipping on a SUNDAY. Shipping is free on Sunday’s and I made sure I selected I selected free shipping because my order was already over $150 and I didn’t need the order in a rush but they charged me for shipping $34 shipping fee$12.90 and shipping tax .90 all on a Sunday. * make sure you review you receipt and everything is added correctly and * take screenshots of your order”

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Posted 2 years ago

Shein is rated 1.9 based on 1,576 reviews