Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.26

2.3 Rating 150 Reviews

31 %

of reviewers recommend Shoe Zone

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Metrics

2.3

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Shoe Zone 1 star review on 28th March 2025

Tracey

Anonymous

Shoe Zone 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

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“My Order no 22090 Nike Alphafly not delivered. Bastards took rs 200 initially. Its a scam website. Pls do not order. They have not delivered my order and not able track for delivery Rgds”

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Posted 1 year ago

“Arathur in Carlisle branch very miserable avoid shop when he is in.needs a lesson in customer service”

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Posted 1 year ago

“This company is a scam. It takes your order, sends a seemly illegitimate tracking number. The package never arrives and then it claims that the address wasn’t correct (even thought its order confirmed the correct address), and will not refund your money.”

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Posted 1 year ago

“Paid for next day delivery..... Item now going to take 3 days to arrive! Very misleading and borderline fraud..... Be aware of this when ordering and paying extra for delivery”

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Posted 1 year ago

“Had problems with a pair of shoes bought from Shoezone Halifax. Wrinkled after a day, took them back to the shop,girl there said nothing wrong with them. Rang customer service was put on hold for 32 min .Asked to send photos and receipt, which I did.They said they weren't clear enough (but they were) send more, so I did.Then the to and fro of e mails began.This is an obvious game plan to cheese you off. In the end I gave up knowing I wasn't getting anywhere, by the way the shoes cost £14-99 but it was like they were dealing a£200 pair.”

Helpful Report

Posted 1 year ago

“Unpleasant unhelpful staff at Bridgwater Retail...wanted to charge £34.99 for shoes clearly marked £29.99. When we pointed out the right price on the shelf the man became aggressive. Won't go back there again even though we had some really helpful staff there I the past. Dreadful service. Go elsewhere!!!”

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Posted 1 year ago

“Brought a pair of trainers for my son they lasted a week shoe zone said it was wear and tare and refused to replace them or give me a refund. I will never used this shop again”

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Posted 1 year ago

“Bought 2 pairs of shoes (different colour’s). They were so comfortable I ordered the same 2 pairs again. Easy to order online,true to size and good value. Brilliant quick delivery by Evri! Well done.”

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Posted 1 year ago

“Fraud company..Sent worst product..not as shown in store”

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Posted 1 year ago

“This company is shocking This company is shocking. My shoes were delivered to the wrong address. They have told me I have to sign a document in order to get a refund but my phone doesn't have access to do this. They've made accusations of abuse from us when I asked for proof they don't have any. Our calls are actually recorded. And their customer service team were constantly talking over us. We have the proof. They say GDPR doesn't apply to them. They don't have a written complaints policy. And said they can't provide SARs which all by law they need to adhere too. They currently have no manager on the customer service department she's on holiday so if you need to make a complaint it is tough. There's no one there to take one.”

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Posted 1 year ago

“I bought a white pair of wedge sandals recently on line, delivery was due the following Thursday, they arrived on the Wednesday, they fit perfectly, in fact I love them so much I ordered the red pair, they were due to arrive tomorrow but arrived today. I love them. Thank you Shoezone for great service. ( and great Sandals )”

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Posted 1 year ago

“The shoes is this shop are very badly made, they fall apart within days!. My daughter had her school shoes 2 days and the sole came off and the woman refused to change them even with a receipt. Absolutely shocking.”

Shoe Zone 1 star review on 8th June 2023

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Posted 1 year ago

“Worst shoe shop I've come across. My boots broke at the back on one of them after worn 4 times only. Contacted the shop and customer services but they really didn't want to know. For £25 you expected to last longer infact my primark £8 ones did. WOULDN'T RECOMMEND SHOE ZONE TO ANY ONE”

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Posted 2 years ago

“If I could give this company 0 stars I would. I went to a store in Telford and purchased a pair of boots, within a week of having them the zip came off in my hand when I was zipping them up. I eventually managed to get back to their store in Telford who assured me that they had never had this issue with these boots before and persuaded me to have a replacement pair delivered to my home. All good you may think, however, once the boots arrived the zip on one already had the same fault, I hadn't even got them out of the box! I informed customer services and sent photos, as that is what they say they require when you've had items delivered that are faulty. Only to be met by an incompetent customer service that is not fit for purpose and are insisting that I have to go all the way back to their store in Telford to sort it out even though I had the boots delivered. Their response when I refuse to do that at my own expense is, well that is your decision. Great work shoezone! I do not recommend their boots or their ability to help customers when they have issues.”

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Posted 2 years ago

“Hi, I would just like to ‘sing the praises’ of Shoe Zone. I ordered a pair of Skechers trainers at an extremely good price on line on Thursday and was amazed when they arrived the next day! Free postage on ALL deliveries AND by EVRO who have been having such a bad time with reviews recently. Well done to Shoe Zone and EVRO- unbelievable service by both!!!!!!”

Helpful Report

Posted 2 years ago

“They are a terrible company to deal with, avoid them, customer service is a JOKE and they take very long to refund you.”

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Posted 2 years ago

“The worst company i have ever worked at. The “assistant manager” wasn’t like a manager had no compassion or sympathy. The rule was “leave your personal life at home” everyone preaches about mental health but clearly they didn’t care. Not forgetting about the fact i was singled out because of my race and treated totally different to the other colleagues. The “assistant manager” is also a very sly person re writing the rotas to make out as if i didn't turn up to my shifts. Me being there for 7 months got taught absolutely nothing where as another colleague who’d been there for a month got taught new things every week again simply because im a different race… that is absolutely disgusting behaviour. You get told to walk around straightening shoe boxes and when you do that they still moan about how you’re just walking about doing nothing. Mon-fri the shop shuts at 8pm but after 6pm maybe 5 customers come in. Sundays 10-4 but its starts getting busy at 12pm. I was contracted 4 hours and when i ask for overtime i never got anything where as another colleague same age as me contracted the same gets to work 20 hours a week so if people think thats getting treated fairly please think again. Just because i am a 18 year old does not mean i should keep quiet about how i felt working in that place where if im being honest never felt part of the team. The reason i was sacked was because I wasn’t “enthusiastic” enough how is that a valid reason. Alot happens in peoples lives but i forgot “dont bring your personal life in to work” so please if anyone think’s about even applying just take a long hard think. I must add how after my last day of my contract they rewrote previous rotas of the month to make it look like i never worked the days i were roted. Maybe i just had this experience because i was a muslim girl while everyone else was white🤷🏻‍♀️but the way i felt after coming home every shift wanting to cry because I didn’t feel part of the team and got treated differently well nobody should be made to feel that way. No such thing as a diverse team at shoezone.”

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Posted 2 years ago

“Tried to return a pair of Hush Puppies boots to Shoe Zone in Gloucester. They were worn twice and leaked badly in a five minute shower. The manger told me that they are not water proof. Surely leather shoes can be worn in a shower of rain. Really disappointed in Shoe Zone they do not manufacture the shoes but all I asked was for the boots to to be returned to the manufacturers. Very disappointed in Shoe Zone and Hush Puppies. A total waste of £65.00”

Helpful Report

Posted 2 years ago

“No progress on my order, last one showing is from 2021?? Complained to your Customer Service, he assured me my order will be here on 29/10/2022, but not receiving updates? Will shop at Asda in future, better service, better tracking & better Customer Service!”

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Posted 2 years ago

“Effortless ordering and free delivery. Good customer service in store on my next purchases”

Helpful Report

Posted 2 years ago

Shoe Zone is rated 2.3 based on 150 reviews